Rebecca H Qyk
map-marker Santa Clara, California

Fraudulent service

Watch out for some drivers (like in San Francisco) who dont show up at your storefront (but park across and down the street), drive away as you wave at them, then charge your account. And Uber doesnt have customer service agents to talk tooh, you fill out a computer review!
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Pros:
  • Convenient when there is a driver available
Cons:
  • Fraudulent charges

Preferred solution: Full refund

User's recommendation: Use Lyft

Ana A Nrv

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Verified Reviewer
| map-marker Kennett Square, Pennsylvania

Lost phone

Left phone in a black bookbag in a Uber vehicle the drivers name is melissa she a black cryslar Pacifica
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Pros:
  • Easy service
Cons:
  • Idk

Preferred solution: Have it mailed

Victoria M Wzx
map-marker Miami, Florida

Unapproved charge

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I have not used Uber or Uber eats in months and I just received a charge this happened to me last year and I didnt follow up because it was only $25 this time it is 50 some dollars and theres no phone number to contact anybody cant get through on their app because I dont have a charge to dispute on either app message ridiculous going to have to dispute it through my bank
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Loss:
$25

Preferred solution: Full refund

User's recommendation: Don’t give ur card

JAHAN H

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Verified Reviewer

UNAUTHORISED CHARGING

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I WAS SURPRISED, UBER SEND TO PAYPAL A PAYMENT $14.99 FROM MY DEBIT CARD FOR UNKNOWN REASON. I NEVER ASKED TO UBER ANY SERVICE. THIS IS FRAUD . SOMEBODY DOING SOMETHINF FISHY. THANK YOU. KIND REGARDS JAHAN HASNAT 98 TIR CONAILL AVENUE, FLATBUSH, AUCKLAND- 2019 NEW ZEALAND,CEELL PHONE +642142****E-MAIL : jahan.hasnat@***.com
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Loss:
$15
Pros:
  • Payment method

Preferred solution: Full refund

Richard RW C

Over pricing

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Uber - Over pricing
You guys are a *** rip off company! Your charging 50 dollars on an 18 dollar to 20 dollar rides Why the *** It sunny no traffic and your still over charging I m throwing a law suite on you guys for over pricing when there is no need to, and discrimination, your prices are discrimitory towards lower income people. I will see you in court. The Bronx is clear no traffic and your over charging.
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Pros:
  • Angry
Cons:
  • Total lack of customer service
  • Over charging rides that are within the district

Preferred solution: Let the company propose a solution

1 comment
Guest

Do it big shot! Come back and post the docket number of your case. Guaranty you won't file.

Bikram S Bde
map-marker Kolkata, West Bengal

Cancellation charges were unfair

Vehicle is small without lagauge space and driver not responding for that long time. This is long trip and no space to add one laguage. Driver already full the back side of car. And arguing. For this uber take cancel charges Rs. 540. Is this fair. Uber service to customer for harraisement Or for what
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Preferred solution: Full refund

Darcy M Fqw
map-marker Dallas, Texas

Lost wallet

Please call me I lost my wallet on an Uber ride this evening in the backseat I cannot reach the driver!!
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Anonymous
map-marker Olathe, Kansas

Uber keep charging me and i don't know why

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Uber keeps charging me for rides that I do not take I don't understand why this is like the 3rd time this has happened I will like my money back
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Mary S Czw

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Verified Reviewer

Uber charges on credit card that are not mine

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A cousin opened an Uber account for me about 8 years ago. I used the app on my phone once about 5 years ago and have not used it since. I do not know the Uber account number or the password since someone else set it up. Four charges showed up on my credit card recently for an Uber trip and three Uber Eats amounting to $127.40. All of the charges were Identified CA, I assume from California. 1) I don't want to pay for these charges and need to indicate this to my credit card company. 2) I want to close my Uber account. Mary Conlin Sullivan 781.235.0568
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Pros:
  • Need to talk to an actual person
Cons:
  • Unauthorized charges

User's recommendation: I have found it difficult to get through to Uber.

Didjudoe

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Verified Reviewer
| map-marker Indianapolis, Indiana

Lack of customer service

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I had applied to the food delivery service through Uber. I had a bad experience, so I chose to cancel my subscription. The following month, I received a charge for the service. I went online and cancelled both Uber and the food service (don't recall the name of the app) by clicking on the cancel box in both apps, and online. The other day I received another monthly subscription notification that I was charged again. I went online and found a customer service phone number and called it. The recording stated this was no longer a number for Uber. I had to cancel my debit card in order to stop these payments. Wow, Uber! How low can you go! Lyft and Grubhub from here on out for this girl!
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User's recommendation: Do not agree to any monthly subscriptions

Mohammed F Xgf
map-marker Tirupati, Andhra Pradesh

Can't cash out earnings

I am s uber driver since 9 months ND yet since starting cash out is not working called in uber support but there r not solving the issue i need to get payment of 1959 it's since 9 month in my uber wallet only from uber support also there is no proper response nor getting solved the problem
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Eziah Nlw

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Verified Reviewer
| map-marker Visalia, California

Person at life treatening

Trying to locate where passenger was dropped off. Person might attempt her life. Her phone # 559280****
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Dionne S Jqb

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Verified Reviewer
| map-marker Saint Louis, Missouri

Food not delivert

Food never arrived. I have been waiting on my delivery and it has not yet arrived, no call was made to alert that driver was arriving. I want my money refund asap.
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Loss:
$29

Preferred solution: Deliver product or service ordered

Brian H Cbz
map-marker Houston, Texas

Horrible experience. Legal matter

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My matter has not been resolved . I await the call back to resolve my matter. I am a long time Uber user and I am very upset
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Loss:
$20
Pros:
  • Drivers
Cons:
  • Lack of being able to talk to a live person
  • Charging me without getting me a ride
  • Can not get help

Preferred solution: Full refund

User's recommendation: Be careful using Uber - poor service. They provide poor service and when you cancel they charge a lot

Anonymous

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
| map-marker Arlington, Texas

I can't start

Uber - I can't start
I can't use or long in app Thier telling me my email is not mu with password i don't know what's wrong
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