Uber
Reviews and Complaints
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Verified Reviewer | Brooklyn, New YorkAn UBER driver took over my account.....
- Hard to talk to somebody
Preferred solution: Gain access to my account and reward points
User's recommendation: DONT TRUST THEM AND THEIR DRIVER
Order not delivered
Uber Direct- a separate arm of Uber, but makes food deliveries similar to Uber eats. I ordered a food delivery directly through a restaurant website knowing it would be delivered by a third party, but if I had known it would be through Uber I would not have ordered.
Once my order was picked up by the delivery person, I was notified the delivery was through Uber by a person on a bicycle. I live in the suburbs and had ordered a milkshake with my food. That is bad enough, but I was able to track the delivery through the restaurant website and saw when the delivery person, Bryce, was at my building. I then received a text saying the order had been delivered.
I knew this was unlikely because I can hear when the door to my building is opened and someone comes to my door. Sure enough I opened the door and no delivery. I first called the restaurant as that was what the instructions said to do. They are unable to see any information once the delivery person picks up the order.
I called Uber direct and was told the same thing- once the order is marked as delivered they cant see anything about the driver and cant help with a refund. I was told to call the restaurant for that. So basically Uber Directs business model is setup as an easy way for the delivery people to steal and no one has any accountability and the customer is just out the price paid for a meal, delivery fee and tip. Capitalism at its finest.
To add insult to injury, I let the person at Uber know that the same thing happened several months ago, and was told the money would be refunded, but never was and I was not told to contact the restaurant for a refund. I was then told that was an Uber eats order and Uber direct cant help with that order.
So 2 delivery orders from 2 separate arms of Uber, 0 deliveries and out nearly $80. What a scam!
- No delivery took my money and takes no responsibility
User's recommendation: Avoid any Uber branded business at all costs.
I can't find my debit card
I was charged 3 times for one trip
Preferred solution: Price reduction
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Philadelphia, PennsylvaniaUrgent complaint
Preferred solution: Full refund
Please
- Charged double for a single ride
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Kissimmee, FloridaOn November 8 I purchased $100 Uber gifts card from Home Depot poinciana boulevard 34746 is not good that’s hurt me a lot working for Disney taking Uber everyday I got family to taking care in Haiti t
User's recommendation: I. Don’t know to spensive
Speak to o agent
Complaint against Uber
Uber is attempting to charge extra
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerWrong pick up point and multiple drivers sent
On Sept 24,2021,at around 3:00 pm, I booked a ride with Uber, intended for my husband who was on his way to work.
I put as my pick up point our house address at Mattino Way, Henderson, Nevada.
When tracking the driver's whereabouts i saw that the pick up point was different . What was shown was Cambretto Drive, instead of Mattino way.
I called up the driver and informed him of the discrepancy.
I left a message to his voice mail.I also sent him a texted message just to be sure.
The driver, James, later called me up,saying, he was just right in front of our house. He was not! He went to the wrong address. Since i was running late and my son with a vehicle thankfully arrived, i cancelled the trip with James.
When my son and my husband, were about to leave, James arrived in front of our house at Mattino Way.
I said I've canceled the trip.He insisted he was right in going to Cambretto.
How could that be? That was not the pick up point i specified. It was not my fault that he went to the wrong address.We had a little argument.
We are regular customers. I have an original account with Uber that dates as far back to 2019.
We have used Uber in traveling from the house and going to work.
You can check your records. My pick up point has always been Mattino Way .
Later, i saw from the app that Uber sent another driver, Ryan,covering the same trip.
I did not book that. So I had it cancelled.
Then the app said it was sending another driver, Roy. I had it canceled again .
I did not anymore do any booking after the incident with James.
What's worst was the app said i shall be charged cancelation fees for both cancelled trips of Ryan and Roy which I did not accept.
Please put your app in order.
I am a senior citizen. Such errors cause me unnecessary stress and anxiety and has caused delays in our trip.
Let it be put on record that I neither agree nor accept the cancellatin fees.
- Pros-good when you dont have a ride somewhere
- Difficult to contact customer service
Preferred solution: I should not be charged cancelation fees for trips I did not book or for driver going to the wrong address.
User's recommendation: Allow longer wait time when booking with Uber.
Issue with tip
Preferred solution: Let the company propose a solution
User's recommendation: 1
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerHorrible driver support and cheated out of money
Preferred solution: To get paid for what I've had to pay in toll charges I have all of them screenshots and work on their customer support
User's recommendation: Future drivers not worth the money or the hassle
I want to change my phone number
Pending Charges
On 11-10-2021 Uber placed 3 pending charges of $50.65 each (total of $151.95) on my credit card ending in 1889. No ride services were actually provided and paid for with this card as I could not successfully complete the reservation and had to charge the rides to my Amex card.
I only noticed these charges when I checked the card activity log on 11-21-2021. I contacted the card company and was told that the pending charges would remain open on my account until 02-07-2022 unless I contacted Uber and had them request a cancellation of the charges to the credit card company by email. Because you have no customer service phone number, this is the only way I can contact you to ask you to start the process of getting these charges removed from my card.
I'd also like to know how you can justify keeping pending charges open for almost 90 days, especially when your website states that pending charges are generally resolved in 3-5 business days. I really, really, really need to have you folks get on the stick and remove these pending charges as soon as possible.
User's recommendation: Never, ever, ever use a debit card with Uber.
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Is it pending or is it a cleared charge? If pending, wait and see if it falls off.
Driver stole from them.