Eric T Iqo

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Verified Reviewer

Unknown charges

Uber - Unknown charges
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Uber - Unknown charges - Image 3
Charges have been charge to my credit card are fraud Ive never used Uber before and would like to know who is using my card
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Loss:
$180
Pros:
  • Payment method
Cons:
  • No direct customer service number

Preferred solution: Full refund

Lizzette Dpm
map-marker Delhi, National Capital Territory Of Delhi

Credit card can't be added

Error showing please update your billing detail during credit card added so pls help to me so that we can added the card
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Anonymous
map-marker Philadelphia, Pennsylvania

Rude Driver wouldn't talk at all

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She would speak acted really stuck up she got a good driver rating bur she was terrible I don't know how she good a 100 percent rating.
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User's recommendation: Don't use this driver

Redin H
map-marker Ferndale, Michigan

Overcharged $40

Charged two times for the same trip and overcharged for one trip. I called regular uber and I was charged over 20 dollars for a trip which was showing only 8.81 dollars. Plus January 21 I was charged two times for the same trip.
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Loss:
$40
Pros:
  • Fast n easy with transportation
Cons:
  • Needs better customer service

Preferred solution: Full refund

Heba S Nta

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Verified Reviewer
| map-marker Fairfield, California

Unauthorized charges

On 01/04/2022 you charge $ 28 to my boy friend card for chutney I despite that charge need. That charge to his credit card it wasn't authorized. Thanks he already dispute on his card . Thanks
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Loss:
$29

Preferred solution: Full refund

Yael E Uax

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Verified Reviewer

Uber pass

UUber charged us, like many others for Uber pass, which we never asked, its some kind tricky, they charging many like us automatically $9.99 a month, and its fraud. We sending them emails, trying calling them, no response at all, very poor customer service.
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Loss:
$50

Preferred solution: Full refund

Jammie B Rin
map-marker Chicago, Illinois

Uber left when I had two rides left me at the first place while my bag was still in the car

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I had two rides . He pulled off on the first drop off with my bag brung back back wallet was empty and bag was tampered with I had to call his phone 50 times
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Loss:
$200
Pros:
  • Uber driver i have paid

Preferred solution: Full refund

Rose T Vyw
map-marker South Hackensack Township, New Jersey

Lost phone in uber can't reach the driver

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I requested and used Uber car service at 2:07am to go to work. During the trip, I forgot my old, crack Galaxy 8 cellphone in the car. Subsequently, I have made numerous attempts to contact the driver but was unsuccessful. I will be calling the police for assistance since the driver is not assisting in any way. I have the first name of the driver, model of the car, and license plate, which I will be giving to the police. I will also be sharing my experience on all the social media outlet. I will not be tipping this driver, nor will I be paying the $15.00 return item fee charge by Uber. Likewise, I would appreciate a refund for my ride this morning.
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Preferred solution: Uber to contact the driver so that my phone can be returned before I call the police.

User's recommendation: I will no recommend this driver to any of my friends or family.

Richard H Tdq

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Verified Reviewer

Being charged for food that I haven't received

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They took my money and didnt drop off my food to me at my job and I wasnt allowed to contact the company to express myself
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Loss:
$38

Preferred solution: Full refund

User's recommendation: Don’t use Uber to order Food

Gloria G Mnn

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Verified Reviewer
| map-marker Winnetka, California

My money was sent to …???

Uber - My money was sent to …???
You guys sent money to someone else somebody logged into my account without me giving them my password or something because it wasn't sent to my bank
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Loss:
$30
Anonymous
map-marker Delhi, National Capital Territory Of Delhi

Uber cheated with additional cab charges

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Uber cheated with additional cab charges
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when i booked uber cab it showed Rs.378/- and when i finished the ride Uber driver bill charged Rs.602/- and i obliged to pay.
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User's recommendation: never ever use ola cabs

Dinesh P Fto
map-marker Jaipur, Rajasthan

Isues with ride and payment

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Uber - Isues with ride and payment
You could not have any action about this your response is very poor Your staff is not cooperative very bad experience two times
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Loss:
$2

Preferred solution: Full refund

User's recommendation: Don't pay to driver

Anonymous

Last ride experience

I was ambulatory at my doctors office and the driver came and left. When I called again the same driver returned again. I was charged 3x for one ride and then only got a credit for $10.00. I should have gotten a credit back to my credit card used. But Uber just keep charging, even when your driver left you. Im pissed Angry
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Pros:
  • Can take you places
  • No support
Cons:
  • No functional customer service line
  • False advertising with your prices
  • Not having a ride

User's recommendation: Only pay for the ride when you are actually picked up

Anonymous
map-marker El Paso, Texas

Was chrged for a ride i didnt recieve

Because of your website issue, my first booking did not go through are they did not show any confirmation of my booking. I did the booking second time. It went through. I got the confirmation and I used the ride and paid. They also charged me partial charges for my first booking which I cancelled. Customer service was not available to clarify this issue..
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User's recommendation: If a customer is having issues about their booking, there should be a customer service available immediately to resolve the issue.

Anonymous
map-marker Bengaluru, Karnataka

Why pay ment due is shown ? Inspite of payment

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How many times I have to inform the same problem ? Without any solution. Because of this problem, I am unable to use the Uber service for the past 2 months. Very poor handling.
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