Unclaimed
Uber
Reviews and Complaints
7.4M
CLAIMED LOSSES
18.5K
TOTAL REVIEWS
740K
PAGE VIEWS
70
ISSUES RESOLVED
Uber Reviews
New Reviewer
It took my half a day to delete my account . And I still didn’t get an answer
I just asked for a ride but I put in my email wrong and it doesn't want to take myCard but it's not letting delete anything
User's recommendation: I don’t know I suppose there is some people that their system really works but it didn’t for me.
ID
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New ReviewerDriver lied
Today my Uber driver LIED on me not wearing my face mask on I gave a tip and 5 stars when the driver arrived at my destination before knowing that He Had Lied On me
User's recommendation: DONT ride with him.
ID
Loss
$13
Preferred solution
Full / part refund and an APOLOGY HE NEEDS TO BE FINED IR SUSPENDED
New Reviewer
Unknown charges on my account
I haven't spoken to anyone yet there too many charges on my card my was $16.80 but now thre a charges of 28.31 twice 16.49. Twice 17.20 and 34.00
ID
Location
Atlanta, Georgia
New Reviewer
I need to cancel my subscription
I wasn't supposed to get charged today. I was cancelling my subscription. They deducted $24.99 from my account.
ID
Loss
$25
Preferred solution
Full refund
Question about experience
The phone number provided was for an emergency so I wasn't able to speak to anyone about my issue. It's unfortunately because now I will not use Uber anymore because it was unreliable in this situation
ID
Location
East Longmeadow, Massachusetts
New Reviewer
App won't work. Stuck at airport
I am stuck at an airport, out of town and neither Uber nor Lyft will work. My phone is new/up to date and I have reception. My card on file is valid too. PS: please, PLEASE make it easier for customers to connect with a help service phone number. I get that you dont really want to deal with people, but I should not have to dig on a million sites just to find a phone number to call.
ID
Location
Dallas, Texas
New Reviewer
Charged for trips i didn't take
In 12/30 was charged twice for a trip to the airport and the first driving canceled the pick up. I ordered a new driver and realized there are 2 charges for that day &;; only took trip to the airport.
ID
Loss
$21
Preferred solution
Full refund
New Reviewer
Refund
The driver started the drive by yelling at me that I was wasting his time... I said no I walked out right when app told me you were here and he drove crazy like road rage and yelled at me again to put the damn cup holder up!!! I didnt even put it down then he peeled out my neighbors even said I should complain and Uber didnt give refund or do anything. Not happy or right way to treat a customer I was so scared!!!
ID
Cons
- Not able to speak with somebody
Preferred solution
Full refund
Do not use Uber you cannot get help if there’s an issue
Do not use Uber you cannot get help if theres an issue. Im a customer yet I cant access the help menu because its giving me an error message you call the 800 number yet you cant cant talk to anybody because redirects you back to the help menu I was overcharged to go 3 miles $29 and yet I sent an email with no response a month ago.
ID
Location
Lake Elsinore, California
New Reviewer
I need to speak to a human being
Your *** driver canceled on me 4 minutes, before my pick up time, i need a refund on my scheduled ride. If I miss my flight I will sue
ID
Cons
- Drivers cancelling trip
Loss
$27
Preferred solution
Full refund
Driver left me and didn't finish ride
I told the driver if it was ok if I went to one more place and he said yes. Well I walked out of the store and he was gone.
ID
Location
Lynchburg, Virginia
Poor service, bad business practice
2 drivers canceled because we wouldn't walk to the parking garage, because they went to the wrong entry. Even though the drivers canceled my account was still charged... thats BS!
ID
Location
Las Vegas, Nevada
New Reviewer
See below
I am trying to change the following: e-mail you got is wrong My name is wrong I want to add a new password
ID
New Reviewer
I need to know what year i worked and $amount
619-997-**** I need to know when I work what year and the dollar amount before taxes so I can apply for disabled veteran status on my property taxes but I've been stuck in your phone loops forever
ID
Location
San Diego, California
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New ReviewerI need a refund
Uber pass took 25 out my account I don't understand why I didn't sign up for that. I would please like a refund back
ID
Product
Uber Subscription
Loss
$25
Preferred solution
Full refund
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