Uber
Reviews and Complaints

On November 30, 2024, I used Uber to take my family and me from the Orlando Airport to the Marriott Grande Vista resort. The driver did not know how to get there and instead of driving the main highway used side streets.

This ride takes approximately 35 minutes normally, but the Uber driver took almost one and a half hours to make the run. Since there was an accident on one of the side streets, he had to circumnavigate, but he missed so many turns otherwise that he drove miles out of the way and had to turn around and drive back to the road he was supposed to take. My wife and granddaughter used the GPS on their phones and watched as the driver missed his turns and had to drive back and start over again. Having ridden the correct route on other occasions, I could see that he was either not paying attention and missed his turns or was driving too fast to make the turn when it was needed.

I was charged for time after the fact.

That is not fair to me. I would like you to rebate to me the additional charges for this ride, and grant a rebate of the regular charge since it took so long to get to the resort that we missed our dinner reservation.

I used the courier service to pick up a prepaid item at a local store. My order was for curbside pickup and when I called the store to let them know a driver had arrived, I was notified the driver had already grabbed my package and left.

I opened my Uber app to see the driver had cancelled the order and a new driver was later assigned. I cancelled the new driver and immediately contacted support. Over the last 2 days, they have given me the run-around and have refused to offer any resolution or contact the driver to retrieve my stolen package.

In short, an Uber driver grabbed my package, cancelled the order, and left with my order worth $40. Uber has done nothing but reshare the same generic messages and continue to ignore my repeated inquiries for resolution.

Why is the reservation charge as much as the ride fee? It's crazy to pay $15.89 to book a ride for the next morning.

The idea of booking ahead is to make it easier for drivers to know they have work scheduled. It makes no sense to charge people for being proactive and giving drivers advance notice. My ride was $19.87, and you charged me an additional $15.89 to reserve it so that I'd have an early morning pickup. Given this and the fact that I've had to spend more than an hour calling various numbers listed as 'customer support' numbers only to find all of them disconnected or leading to some other service than customer service, it has convinced me that taxis are more affordable, customer-friendly, and easier to work with.

A clean ride isn't worth an extra $15 added to my bill when I booked at the last minute the day before and was charged only a $3.46 booking fee.

$43.22 for a seven-mile trip. I've never paid that much for a taxi.

Dear Uber Support,

I am writing to dispute a recent charge on my trip dated 6/15/24. The original fare for my trip was estimated to be approximately $8.

XX. However, due to an issue with the Uber app's route calculation, I was charged an additional booking fee of $19, which I believe is incorrect.

During the trip, I made only one stop at 7-Eleven, which was directly on the way to my home. Despite this, the Uber app routed my trip in a way that placed my home as the first stop, causing an unnecessary increase in the fare and an additional booking fee.

Here are the details of my trip: Original route: Food 4 Less on Century in Inglewood to 8306 Crenshaw Blvd. Apartment A Inglewood, CA 90305.

Added stop: 7-Eleven. Actual stop made: 7-Eleven (for less than five minutes)

The trip should not have incurred the extra booking fee as the stop at 7-Eleven was directly on my route home and only lasted for a short duration. I kindly request a review of this trip and an adjustment to reflect the correct fare without the additional booking fee.

Thank you for your attention to this matter. I look forward to your prompt response.

Best regards, Terry.

Here in Edmonton, Alberta, Walmart stores frequently use companies like Uber and DoorDash to deliver grocery orders to people's homes. That was the case for me tonight.

A $263 grocery order was picked up by the Uber driver at the store. He claimed to have delivered it, not knowing that I was at the curb waiting for him. I waited outside for the better part of an hour before being called by the store. The store repicked my order after calling me to ask if I had received my original order.

The Walmart store had my order delivered out to me quickly there after. Trying to contact Uber was a complete failure, as I refuse to sign up for their service.