Unclaimed
Uber
Reviews and Complaints
7.4M
CLAIMED LOSSES
19.1K
TOTAL REVIEWS
770K
PAGE VIEWS
77
ISSUES RESOLVED
Uber Reviews
New Reviewer
Fraudulent transactions
On 16th and today there are unauthorized charges for Uber rides I did not do I want my money returned to my card my name Hasiyna SALAHUDDIN last four of card 9085 phone number 908878****
User's recommendation: Don’t use uber.
ID
Service
Uber Vehicle Driver
Cons
- Difficult to contact customer service
Loss
$43
Preferred solution
Full refund
New Reviewer
Need too update my credit card informatoon
I changed my credit card and now have a different number. I have been trying to change the card but it is so complicated trying to do this on the website. The telephone call you have on your website regarding change of card does not work. The answering service keep asking you the same question over and over again. I am trying to get this accomplished as I am a consistent Uber rider.
User's recommendation: Don't try to share your changed card number with UBER.
ID
Location
Washington, District Of Columbia
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New Reviewer5/10/2021
I was charged 24.99 for a ride I did not take, the last ride I took was 5/3/2021 and that's not the refund I wanted back on my card!! Uber really needs a number for customers like myself! We have used uber a lot! I just want this resolved. I don't what to go to another company. The card was charged on 5/10/21, for a ride I Did Not take!!
User's recommendation: Have a 1 800 number for your customers!!!!
ID
Loss
$2499
Preferred solution
Full refund
Miacharged
I caught a ride on may 15 st 10 pm and my amount was 8.48 I'm being charged 9.99 for a ride I had recently paid the 8.48
ID
Location
Wichita, Kansas
You bill me for a ride I don’t take
GM,I take a ride today at 7:11 am the amount was $8:38 this is ok but I check my account now and have a bill for a ride for $25.00 at 9:20 am ,at this time I was working ,I dont make this ride,I make a complain and Uber give me $25.00 credit ,I dont use Uber only in Emergency case I need my $25.00 in my account not in a credit ,I have the driver info too ,his name is Franklin (Ford infusion ,IT64LB),I need my money in my bank account,I dont request this ride I am working.Thanks
ID
Location
Miami, Florida
New Reviewer
Me estan cobrando algo que no use
ESTÁN COBRANDO UN TAXI QUE NO HE PEDIDO DESDE MI TARGETA , HA PASADO DOS VECES 1 EL DIA 15 Y LA 2 HOY POR FAVOR VERIFIQUEN GRACIAS
ID
Location
Philadelphia, Pennsylvania
New Reviewer
Cancelled
i had an uber scheduled in advance to pick me up to go to airport. with no notice or warning it was suddenly gone from my app like i hadnt made the appointment at all. had to get one that morning almost missed my flight
ID
Location
Delaware, United States
Service
Uber Taxi Service
Preferred solution
Let the company propose a solution
Over charge for ride
I was overcharged for a ride because the driver I had kept going around in circles instead of taking a direct route. I was supposed to be charged $ 41.00 not $57.04. Its not fair to be treated this way by your!
User's recommendation: Just keep emailing them they will resolve the problem.
ID
Location
Oakland, Maryland
Fraud
I have never in my life signed up for Uber and I was charged 10$ for something called Uber pass. There is no customer service number to call ANYWHERE to try to resolve the issue.
ID
Location
Milford, Michigan
I am sitting here eating a cold bacon sandwich that was brought to me at 9PM. It was supposed to be here at 8:20. I called the restaurant at 8:35 and was told it had never left there. I tried 3 different phone numbers for customer service and all I got was info on...
View full review
ID
Location
Dayton, Ohio
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New ReviewerCredit card issue
Not a complaint my credit card was stolen and I need to update it I have tried so many times with no luck
ID
Location
Los Angeles, California
Preferred solution
Need help updating my credit card
I cannot use my Uber cash as payment
I put the gift card on my phone 25$ and could not use it for uber or uber eats,,,spent 3hrs in help mode,, and searching for answers only to find out,,,i have to add 25$ more but the food only cost 16$ so they wanted. MORE Money
User's recommendation: Hustle game i don't play,,,informative people or company's win.
ID
Location
Los Angeles, California
Starting with Uber driver's
My application is still pending for weeks. I wanna start sharing rides and this delay is not cool. Goodbye
ID
Location
Richmond, Virginia
New Reviewer
Lost phone
Forgot my phone on a trip from 13691 goldenwest st, Wesminster, ca 92683 to Hoi Ngo restaurant 13187 Brookhurst st, Garden Grove, ca 92843 at around 3 pm pacific time My name is Kevin nguyen
ID
Cons
- No customer service help over phone
New Reviewer
Refund
Went to rent a car with Uber off of my account went all the way to metro airport and couldnt get the rental money was never refunded call me at 734833****
ID
Preferred solution
Full refund
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