Unclaimed
Uber
Reviews and Complaints
7.8M
CLAIMED LOSSES
19.8K
TOTAL REVIEWS
810K
PAGE VIEWS
81
ISSUES RESOLVED
Uber Reviews
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New ReviewerTerrible business/customer service
First time user of UBER. Scheduled pick up for 12:15. Received text with driver info that "Gary" would be arriving early. 12;15 came and went. 12;30 came and went. Received text that "Gary" was cancelling my pick up. Then got another text asking if I wanted to reschedule. I found another ride. UBER now is charging "ME" a $29 cancellation fee. THEY CANCELLED. It is impossible to reach anyone at UBER. Never again ! have notified my credit company and will dispute the charges. NEVER
User's recommendation: Avoid UBER !!!!
ID
Location
Marietta, Georgia
Evasive replies from Uber regarding a legitimate claim. They charged me twice for ONE trip ; CA$26.49 (valid) against my Bank Master Card, then CA$13.70 against my Bank Debit Card. Card
I was charged twice for ONE TRIP : CA$26.49 (valid), and CA13.70 (unaccounted for). Uber and I have exchanged several e-mails with me providing detailed information. Uber charged a valid fare of CA26.49 (1) to my MasterCard ending in 0108, (2) placed an unwarranted hold on my MasterCard ending in 0019, and (3) charged an inexplicable amount of CA$13.70 to my Bank Debit Card for the same trip. Uber refuses to explain this charge and is evasive about it, sending me a barrage of e-mails with inaccurate information about their actions on 18 June 2021
User's recommendation: CAVEAT EMPTOR. I am taking my business elsewhere if I do not receive a satisfactory resolution of my claim. No-one wishes to pay twice for ONE trip !
ID
Pros
- Good service
- Prompt
- Same as other delivery services
Cons
- Being evasive about settling a small claim
- Incapability of understanding clearly
- Providing inaccurate reports of what transpired
Loss
$14
Preferred solution
Let the company propose a solution
New Reviewer
Overcharged me!
Hi, i had a trip with Uber last June 22, Tuesday. ! When I use your app it says I'm going to pay $57-$59, and I just checked my bank account, you guys charged me $199.00 for just 1 trip! I hope you will give me my money back. Thank you.
ID
Preferred solution
Price reduction
Uber driver dint pick me up
I was waiting for an uber. The driver come and pick up someone else but they charge.me. i wsnt a refund please
ID
Location
Miami, Florida
New Reviewer
Refund
I was in the hospital on 06/16/2021 but card was charged for a trip I ever took a Uber any were that day because I couldn't leave the hospital at all the charge's were $18 bucks and $23 bucks on 06/16/2021
1 comment
ID
Preferred solution
Full refund
Cancelled ride
Still never got in contact or received my money back. My Uber driver called me after accepting my ride saying they were no longer coming to pick me up because they were too tired. Ridiculous and I want my money back and a free ride.
ID
Location
Fort Myers, Florida
New Reviewer
I keep getting charged for an UBER pass I didn't authorize
I keep getting charged for an uber pass I didn't authorize. I have failed at several attempts to get in touch with anyone in the company. Don't buy am UBER pass.
User's recommendation: Don't buy an UBER pass.
ID
Pros
- Transportation
- Usually very quick
Cons
- Not able to speak with somebody
- Hard to reach or talk to someone
Loss
$20
Preferred solution
Full refund
New Reviewer
Driver start up
For two years submitted documents to uber repeated you inadequate app and policy of no response is pathetic it's the reason you don't have drivers and shouldn't you assume no response and your company stock growth shows that I drive door dash now thanks for nothing
ID
Location
Memphis, Tennessee
New Reviewer
There been multiple charges to my bank account that I did not authorize
There are multiple charges I havent make. I believe someone has gotten my account information or credit card account info and has been using the Uber account and Uber eat so please Ill like to know how this going to work
ID
Loss
$765
Preferred solution
Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New ReviewerMoney deducted for the ride I never took.
Hey , When I was booking trip it was showing my driver is 3 mins away and just after booking it started showing 8 mins away. I had to take flight and cant be late. Please advise and help. Help me to refund my money.
ID
Preferred solution
Full refund
New Reviewer
Someone else accessed my account
Hi Some is using my account and I will like to know how I could lock my account so no baddy could access
User's recommendation: Check ur account.
ID
Pros
- Right now until this gets resolved
Cons
- Money is being taken out of my account
Loss
$765
Preferred solution
Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New ReviewerPlease Remove My Phone Number
The number I have is a work phone number 912-438-****. I get calls every day from drivers who are looking for someone that is not me. This is becoming an annoyance and asking it to be removed. Thanks, Jon
ID
New Reviewer
Unauthorized charges
I didnt have my Uber account set up and Ive been charged 4 times by Uber. I would like a full refund.
ID
Location
Austin, Texas
Pros
- Convenient when there are no other options
Cons
- No contact line for refunds
Loss
$155
Preferred solution
Full refund
New Reviewer
Uber driver did not show up on time for travel to the airport.
I scheduled my very first Uber trip for transportation to midway airport for a 6 AM pick up today Friday, June 25. The information has been verified yet the driver is nowhere near our pick up time and it is now 630 and he says he could be here in an hour which will be 7:30 AM. Thats entirely too late we have to cancel our flight.
ID
Location
Aurora, Illinois
New Reviewer
Took money off my card
I jus woke up and my banking said they took 24.99 off my card. And theyre not trying to return my money
ID
Loss
$25
Preferred solution
Full refund
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Uber
So, call the bank, report the fraud and be ready to prosecute someone you know who did this.