This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Terrible business/customer service

First time user of UBER. Scheduled pick up for 12:15. Received text with driver info that "Gary" would be arriving early. 12;15 came and went. 12;30 came and went. Received text that "Gary" was cancelling my pick up. Then got another text asking if I wanted to reschedule. I found another ride. UBER now is charging "ME" a $29 cancellation fee. THEY CANCELLED. It is impossible to reach anyone at UBER. Never again ! have notified my credit company and will dispute the charges. NEVER

User's recommendation: Avoid UBER !!!!

View full review
ID
#2635102 Review #2635102 is a subjective opinion of poster.
Location
Marietta, Georgia

Evasive replies from Uber regarding a legitimate claim. They charged me twice for ONE trip ; CA$26.49 (valid) against my Bank Master Card, then CA$13.70 against my Bank Debit Card. Card

I was charged twice for ONE TRIP : CA$26.49 (valid), and CA13.70 (unaccounted for). Uber and I have exchanged several e-mails with me providing detailed information. Uber charged a valid fare of CA26.49 (1) to my MasterCard ending in 0108, (2) placed an unwarranted hold on my MasterCard ending in 0019, and (3) charged an inexplicable amount of CA$13.70 to my Bank Debit Card for the same trip. Uber refuses to explain this charge and is evasive about it, sending me a barrage of e-mails with inaccurate information about their actions on 18 June 2021

User's recommendation: CAVEAT EMPTOR. I am taking my business elsewhere if I do not receive a satisfactory resolution of my claim. No-one wishes to pay twice for ONE trip !

View full review
ID
#2635077 Review #2635077 is a subjective opinion of poster.
Pros
  • Good service
  • Prompt
  • Same as other delivery services
Cons
  • Being evasive about settling a small claim
  • Incapability of understanding clearly
  • Providing inaccurate reports of what transpired
Loss
$14
Preferred solution
Let the company propose a solution
New Reviewer

Overcharged me!

Uber - Overcharged me!
Hi, i had a trip with Uber last June 22, Tuesday. ! When I use your app it says I'm going to pay $57-$59, and I just checked my bank account, you guys charged me $199.00 for just 1 trip! I hope you will give me my money back. Thank you.
View full review
ID
#2635036 Review #2635036 is a subjective opinion of poster.
Preferred solution
Price reduction

Uber driver dint pick me up

I was waiting for an uber. The driver come and pick up someone else but they charge.me. i wsnt a refund please
View full review
ID
#2635017 Review #2635017 is a subjective opinion of poster.
Location
Miami, Florida
New Reviewer

Refund

I was in the hospital on 06/16/2021 but card was charged for a trip I ever took a Uber any were that day because I couldn't leave the hospital at all the charge's were $18 bucks and $23 bucks on 06/16/2021
View full review
1 comment
#2027354

So, call the bank, report the fraud and be ready to prosecute someone you know who did this.

ID
#2634991 Review #2634991 is a subjective opinion of poster.
Preferred solution
Full refund

Cancelled ride

Still never got in contact or received my money back. My Uber driver called me after accepting my ride saying they were no longer coming to pick me up because they were too tired. Ridiculous and I want my money back and a free ride.
View full review
ID
#2634982 Review #2634982 is a subjective opinion of poster.
Location
Fort Myers, Florida
New Reviewer

I keep getting charged for an UBER pass I didn't authorize

I keep getting charged for an uber pass I didn't authorize. I have failed at several attempts to get in touch with anyone in the company. Don't buy am UBER pass.

User's recommendation: Don't buy an UBER pass.

View full review
ID
#2634692 Review #2634692 is a subjective opinion of poster.
Pros
  • Transportation
  • Usually very quick
Cons
  • Not able to speak with somebody
  • Hard to reach or talk to someone
Loss
$20
Preferred solution
Full refund
New Reviewer

Driver start up

For two years submitted documents to uber repeated you inadequate app and policy of no response is pathetic it's the reason you don't have drivers and shouldn't you assume no response and your company stock growth shows that I drive door dash now thanks for nothing
View full review
ID
#2634590 Review #2634590 is a subjective opinion of poster.
Location
Memphis, Tennessee
New Reviewer

There been multiple charges to my bank account that I did not authorize

There are multiple charges I havent make. I believe someone has gotten my account information or credit card account info and has been using the Uber account and Uber eat so please Ill like to know how this going to work
View full review
ID
#2634562 Review #2634562 is a subjective opinion of poster.
Loss
$765
Preferred solution
Full refund

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Money deducted for the ride I never took.

Hey , When I was booking trip it was showing my driver is 3 mins away and just after booking it started showing 8 mins away. I had to take flight and cant be late. Please advise and help. Help me to refund my money.
View full review
ID
#2634548 Review #2634548 is a subjective opinion of poster.
Preferred solution
Full refund
New Reviewer

Someone else accessed my account

Hi Some is using my account and I will like to know how I could lock my account so no baddy could access

User's recommendation: Check ur account.

View full review
ID
#2634520 Review #2634520 is a subjective opinion of poster.
Pros
  • Right now until this gets resolved
Cons
  • Money is being taken out of my account
Loss
$765
Preferred solution
Full refund

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Please Remove My Phone Number

The number I have is a work phone number 912-438-****. I get calls every day from drivers who are looking for someone that is not me. This is becoming an annoyance and asking it to be removed. Thanks, Jon
View full review
ID
#2634461 Review #2634461 is a subjective opinion of poster.
New Reviewer

Unauthorized charges

Uber - Unauthorized charges
Uber - Unauthorized charges
I didnt have my Uber account set up and Ive been charged 4 times by Uber. I would like a full refund.
View full review
ID
#2634382 Review #2634382 is a subjective opinion of poster.
Location
Austin, Texas
Pros
  • Convenient when there are no other options
Cons
  • No contact line for refunds
Loss
$155
Preferred solution
Full refund
New Reviewer

Uber driver did not show up on time for travel to the airport.

I scheduled my very first Uber trip for transportation to midway airport for a 6 AM pick up today Friday, June 25. The information has been verified yet the driver is nowhere near our pick up time and it is now 630 and he says he could be here in an hour which will be 7:30 AM. Thats entirely too late we have to cancel our flight.
View full review
ID
#2634180 Review #2634180 is a subjective opinion of poster.
Location
Aurora, Illinois
New Reviewer

Took money off my card

I jus woke up and my banking said they took 24.99 off my card. And theyre not trying to return my money
View full review
ID
#2634175 Review #2634175 is a subjective opinion of poster.
Loss
$25
Preferred solution
Full refund