Uber
Reviews and Complaints
Need help. What happened to my order? Us-447549-****585
Preferred solution: Full refund
User's recommendation: Talk to a human
Terrible Support
I just started driving for you two weeks ago and was really happy doing it till I noticed when I was getting ready to complete all the requirements to be upgraded to Gold from Blue. I noticed that my acceptance rate had gone down to 80% after checking this I saw that I had not accepted 7 rides on my first day which was wrong I had only not accepted 2 which I didn't know I could accept another ride while delivering one not completed yet.
My passenger told me of this so I started accepting all of them. Then on Friday I was on my way with what was going to be my last ride and declined 3 rides so this is a total of 5 that I didn't accept. You have me listed as not accepting 23 which is totally wrong. I went and checked some more of your statistics and found you have me accepting 100 and declining 23 on the Acceptance rate page of 81% then on the Points page you have me making 76 for 1 point then 16 for 3 points which adds up to 124 points and 92 rides so there proof that your tracking is wrong so please if you want me to continue driving for you change my status from Blue to Gold seeing I have met all your requirements.
I have tried over and over to talk to you help support people but they just transfer me to different people over and over and nobody will connect me to a manager or the correct people to correct this.
I have all my paperwork to start driving for Lyft so the ball is in your corner on who I will work for. My Star Rating is 4.92* and have a cancelation rate of 0%
I stayed on hold over and over the other day for 40 minutes and still no help you really need to work on your help support.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Birmingham, AlabamaBag left behind
User's recommendation: Lyft
Not support
The address is the office. My apartment is not the office.The office is 2134 My address is 2170 E 56th Q105
Charged for a ride driver canceled
Preferred solution: Price reduction
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Hialeah, FloridaTerrible service
User's recommendation: Avoid using them.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Philadelphia, PennsylvaniaWhy was my ride cancelled an I am not scheduled to be pick up until tomorrow
I didn't get to talk to anyone but how are you going to try to charge me for a ride that has even happened yet it said it was cancelled because of insignificant funds that is why I used that card so they can't charge me no more than is allowed I haven't put money on card because I am not paying for something that has not happen yet they money would have been on the card for my pick up tomorrow not the day before you don't pay before you ride but afterwards so I don't get why you thought you was going to charge me before you picked me up that should never be the case I am not happy with this at all I reserved that ride to make sure I had it to get where I need to go an on time
- Cannot speak to a person
Preferred solution: To get reservation back for tomorrow an you will get your money an apology for thinking y'all are supposed to be payed before service
User's recommendation: Don't reserve your ride ahead of time because they want the money before they pick you up
Lost item in uber
Preferred solution: I would like to get my file back That's very important and urgent
Compaint
*** got stolen
Preferred solution: My ***
I have paid the driver for non cash trip
User's recommendation: Customer has to be careful at Chennai with Uber drivers
I have questions regarding my account
Preferred solution: Na
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | The Bronx, New YorkI need to solve my problem and to talk to a customer service
- Inability to reach customer service
Preferred solution: Deliver product or service ordered
Fraud charge
Preferred solution: Price reduction
User's recommendation: Do not ride with them
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Pack it in Loser. Find something else to do.