Cynthia R Psz
map-marker Portland, Oregon

Need help. What happened to my order? Us-447549-****585

Is it coming? It wont let me track my order.I dont know anything else to say. Just please help me!!!!!!!!! Where is my order? And I dont understand why I have to write to so much? I want to talk to a human! Can you please help me?!?!?
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Loss:
$34

Preferred solution: Full refund

User's recommendation: Talk to a human

Gilberto G Amv
map-marker Robstown, Texas

Terrible Support

I just started driving for you two weeks ago and was really happy doing it till I noticed when I was getting ready to complete all the requirements to be upgraded to Gold from Blue. I noticed that my acceptance rate had gone down to 80% after checking this I saw that I had not accepted 7 rides on my first day which was wrong I had only not accepted 2 which I didn't know I could accept another ride while delivering one not completed yet.

My passenger told me of this so I started accepting all of them. Then on Friday I was on my way with what was going to be my last ride and declined 3 rides so this is a total of 5 that I didn't accept. You have me listed as not accepting 23 which is totally wrong. I went and checked some more of your statistics and found you have me accepting 100 and declining 23 on the Acceptance rate page of 81% then on the Points page you have me making 76 for 1 point then 16 for 3 points which adds up to 124 points and 92 rides so there proof that your tracking is wrong so please if you want me to continue driving for you change my status from Blue to Gold seeing I have met all your requirements.

I have tried over and over to talk to you help support people but they just transfer me to different people over and over and nobody will connect me to a manager or the correct people to correct this.

I have all my paperwork to start driving for Lyft so the ball is in your corner on who I will work for. My Star Rating is 4.92* and have a cancelation rate of 0%

I stayed on hold over and over the other day for 40 minutes and still no help you really need to work on your help support.

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1 comment
Guest

Pack it in Loser. Find something else to do.

Amanda W Ypj

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Verified Reviewer
| map-marker Birmingham, Alabama

Bag left behind

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I've been waiting on a call from Uber since Sunday at lunch. No one has called me, even though my driver has CONFIRMED that my purse was left in the car Saturday night. It's Tuesday evening and no word from the driver or Uber. Very frustrating and unprofessional.
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User's recommendation: Lyft

Varun S Zmt

Not support

Uber driver has demanded extra charge also not pick up me from location when I told to him for cancellation,he denied
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Anonymous
map-marker Anchorage, Alaska

The address is the office. My apartment is not the office.The office is 2134 My address is 2170 E 56th Q105

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The office He drove past me three times while I was STANDING OUT FRONT. HE KEPT GOING PAST ME!! I need to get the pick up address on my App. NOT THE ADDRESS OF THE OFFICE!! That is why I have had to use a taxi instead.
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Savanna B Dbo

Charged for a ride driver canceled

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The driver canceled another driver was found the money was taken out of my account twice I cancels payment I dont owe you $20.99
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Loss:
$2099

Preferred solution: Price reduction

Shantele Wnz

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Verified Reviewer
| map-marker Hialeah, Florida

Terrible service

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They Wont reply to customer issue.no points posted and no access to get resolved. Need to have a customer support number.
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User's recommendation: Avoid using them.

Elaine S Znq

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Verified Reviewer
| map-marker Philadelphia, Pennsylvania

Why was my ride cancelled an I am not scheduled to be pick up until tomorrow

I didn't get to talk to anyone but how are you going to try to charge me for a ride that has even happened yet it said it was cancelled because of insignificant funds that is why I used that card so they can't charge me no more than is allowed I haven't put money on card because I am not paying for something that has not happen yet they money would have been on the card for my pick up tomorrow not the day before you don't pay before you ride but afterwards so I don't get why you thought you was going to charge me before you picked me up that should never be the case I am not happy with this at all I reserved that ride to make sure I had it to get where I need to go an on time

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Cons:
  • Cannot speak to a person

Preferred solution: To get reservation back for tomorrow an you will get your money an apology for thinking y'all are supposed to be payed before service

User's recommendation: Don't reserve your ride ahead of time because they want the money before they pick you up

Rigby Jxx
map-marker Mumbai, Maharashtra

Lost item in uber

Lost item in uber
I have lost my medical file. Which is really very important as it contains medicine details for patient we are unable to give medicines. Request you to kindly do the needful at the earliest.
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Preferred solution: I would like to get my file back That's very important and urgent

Anonymous
map-marker Toronto, Ontario

Compaint

Garbage company. Believes it can solve problems with bots. Does not care about the consumer they serve. Unacceptable. Just garbage.
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Jerome T Noj
map-marker Jacksonville, Florida

*** got stolen

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When I told the Uber driver to take me to a different location than the drop off point I asked her if you wanted something from inside and I grabbed it for her and then I come out and she is taking off with my bag in her car and I need the car because that is detrimental to my work
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Loss:
$6000

Preferred solution: My ***

Anonymous
map-marker Mumbai, Maharashtra

I have paid the driver for non cash trip

I had booked mybride in Chennai today morning by Auto with the fare around 180/ to be paid by card. Driver wanted cash payment. I had paid him cash . But I get bill from Uber asking for making payment. Please help me solving the issue.customer has to be careful with Uber
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User's recommendation: Customer has to be careful at Chennai with Uber drivers

Terri A Qcc
map-marker Baltimore, Maryland

I have questions regarding my account

My account. I trying to change my new email address but cant do it. It still shows the old one. Also when i logged in a text was sent to my phone number stating the account is being used by someone in Hyattsville?
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Preferred solution: Na

Elizabeth V Fxj

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Verified Reviewer
| map-marker The Bronx, New York

I need to solve my problem and to talk to a customer service

When I try to confirm my pick up.it shows OOPS CHECK YOUR PAYMENT My card is in great condition and I use it for everything and everywhere
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Cons:
  • Inability to reach customer service

Preferred solution: Deliver product or service ordered

Yuting L Put
map-marker Nashville, Tennessee

Fraud charge

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Firstly, you need to pay for the reservation fee although you dont have the service. Second, my ride was 11 dollars and selected the 15% tip, turns out I had paid for 6 dollars tips, plus the reservation fee, my total was around 19 dollars for a 11 dollars trip. Happened more than one time!! Third, you cant call or email anyone from Uber to figure out what is going on.
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Loss:
$6

Preferred solution: Price reduction

User's recommendation: Do not ride with them

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