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Verified Reviewer
New Reviewer

Need to speak to a live person

I have been trying to start driving again but I change my email address and now there is no way to sign in Im loading money I need to speak to a live agent NOW . My number is 808 741 ****. I been trying everything . Im a six year uber driver . Please call me or you will lose me to Lift

User's recommendation: I’m not a customer .

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ID
#2513912 Review #2513912 is a subjective opinion of poster.
Location
Honolulu, Hawaii
New Reviewer

I need to find answers about your Uber gift card

I need to speak to a person now please. Please call me.at 847-691-****. Please please.please .the app can't working
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ID
#2513815 Review #2513815 is a subjective opinion of poster.

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Verified Reviewer
New Reviewer

Wrong order

Update by user Apr 21, 2021

I received a partial discount for the kids did I paid for but I ended up having to have them share one small kids meal & no one would bring me the remainder of their food so I ended up having to cook anyways after work.

Original review updated by user Apr 21, 2021
I was refunded partially for the kids meal &unable to reach anyone by phone besides via email to begin with. Anyone need a job? Uber Eats might need some help! I ordered food for my kids for dinner & they had to share one meal & I still had to cook past their bedtime on a school night as we have testing going on!!! I was never offered my order to be corrected & was basically only given the option to refund! Ridiculous! The drivers should make sure everything they pick up is what was paid for!!!
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ID
#2513782 Review #2513782 is a subjective opinion of poster.
Pros
  • It delivers food
Cons
  • Lack of care from customer support
Preferred solution
Let the company propose a solution

Charge me a cancellation fee when I did not cancel the car the car never showed up

Im being charged a cancellation fee for a ride with the driver never showed up and I want my money refunded to me. I dont want the money put into my Uber account I want to put back onto my credit card I am not planning on using Uber anymore.
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ID
#2513597 Review #2513597 is a subjective opinion of poster.
Location
Brooklyn, New York

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Verified Reviewer
New Reviewer

Thought i was trying Uber pass . Then after using twice 3 days later charged me $24.95 for a moth for discounts.I was getting treatments at Columbia University Hospital.

After trying out realized i didn't have enough visits to save money. I would like the charge taken off because i will not use it much. I am 68 years old and resent the fact that i am spending good money and can't talk to a human being to resolve my problem. They are over a Billion dollar company. Shame on them

User's recommendation: Dont deal with company with NO Customer Service Number.

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ID
#2513455 Review #2513455 is a subjective opinion of poster.
Loss
$25
Preferred solution
Full refund

Trial was over for Uber pass and i was charged and i dont want it.

Need human contact. For a billion dollar company to have NO TOLL FREE SUPPORT in the year 2021 is unheard of.

User's recommendation: Unless you do high monthly volume Do not get Uber pass.

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ID
#2513240 Review #2513240 is a subjective opinion of poster.
Location
Newark, New Jersey

Trial was over for Uber pass and i was charged and i dont want it.

Cc was billed after 5 days. Used twice prior to charge. Was being treated at Columbia University Hospital and treatments were ending. Would never have saved more then the fee. I am 68 years old and was unable to contact them by phone, and tried using their email support to mo avail. VERY DISAPPOINTED that a billion dollar corporation has No toll free numbers for customer support
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ID
#2513233 Review #2513233 is a subjective opinion of poster.
Location
Newark, New Jersey
New Reviewer

Change 3 times for 1 ride

You charged me 3 times for one ride which I got this ride in MAR 15 and now you are charging the 3rd time

User's recommendation: Are you kidding no one answer the phone.

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ID
#2513156 Review #2513156 is a subjective opinion of poster.
Preferred solution
Full refund

Uber charged that I didn’t request for

Uber charged that I didn’t request for
Uber charged that I didn’t request for
Hi I was charged for a Uber on the 18th two times when I was at work the time the Uber I didnt request for was at 3:29 I WOULD like to know who requested a Uber and WHERE THE LOCATION where my money was spent I WOULD like my refund pls
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ID
#2512975 Review #2512975 is a subjective opinion of poster.
Location
Charlotte, North Carolina

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Verified Reviewer
New Reviewer

Unwanted billing

I have never used Uber. I tried once but was denied as my card is a pre paid card yet you have billed my off of that said card twice for 24.99. I was not able to use it for a ride. Wow. You are truly pathetic. I will find a way to complain about this and make every effort to stop payment as well as seek legal action.

User's recommendation: Make them accountable.

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ID
#2512755 Review #2512755 is a subjective opinion of poster.
Pros
  • Need to speak live with customer service
Loss
$50
Preferred solution
Full refund
New Reviewer

Pissed off

Im a driver for this company and I can never get customer service they never offer you a live person Im wondering how much of a scam this really is

User's recommendation: I don’t know use us when you need us.

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ID
#2512741 Review #2512741 is a subjective opinion of poster.
Location
San Jose, California
New Reviewer

Uber driver

Uber driver
My Uber driver drove off without me getting all my belongs , I left my iPhone XR in the car , I proceeded to try and get in contact with her through Uber and have called multiple times she has not answered and has been sending me to voicemail . I even alerted the phone and and she has seen it which I have proof of . It is now 5:00 pm and Ive been calling her since 9 am. As you can see with the picture Ive provided when I sent the alert she opened my phone and seen that I was alerting my phone . Shes done so multiple times after 10am as well
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ID
#2512735 Review #2512735 is a subjective opinion of poster.
Preferred solution
Full refund

Left an item in the vehicle I was in

After picking up my godson from school we left behind and item as we got dropped off and I haven't been able to get in touch with the driver testing

User's recommendation: Always check behind you.

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ID
#2512702 Review #2512702 is a subjective opinion of poster.
Location
Dayton, Ohio

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Verified Reviewer
New Reviewer

I want receive message from uber

I cant receive 4-digit code on my phone when i try to setup the account. the code dont come up on my phone

User's recommendation: Help please .

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ID
#2512693 Review #2512693 is a subjective opinion of poster.
Pros
  • I just want to get in to my account
Preferred solution
Let the company propose a solution

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Verified Reviewer
New Reviewer

Verification of Employment

Their phone numbers are all in the same room they tried to disguise their voice. I thought it was funny because the first time I got disconnected.

User's recommendation: Pay attention to everything.

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ID
#2512651 Review #2512651 is a subjective opinion of poster.
Location
Portland, Oregon