Sheryl B Tvq

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Verified Reviewer

Robbery

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Uber has been robbing me for months. I've asked several times to speak to someone live and haven't gotten anyone.

I've been transferred to fake numbers. The emails are crazy unprofessional and disrespectful. There are 20 agents for one situation. Every single trip I take the fees are being updated at the end.

One minute they say it's wait time fees until I show proof that majority my trips have no wait time. Then they tell me provide more details I sent proof every time because I take proof for every trip now. Then after all that they still tell me they can't give me my funds back. I've also been charged for rides I did not take, made them aware of drivers reporting false information during trips, for example: driver starts ride as if im in the vehicle then tells me.

Just let him finish the trip and he'll come back and come get me for free. I report him I get charged for the ride and 3 additional imaginary fees that I have had to pay in order to book a new ride for work. Then they tell me I can't not get my funds back and they also steal all my Uber cash everytime I report something. I've had a driver turn a $10 trip into a $25 just standing in the ga s station after he told me the trip was ended.

And I've been charged for that as well. Smh I swear to God I could not make this stuff up, they disgust me at this point.

I wish they're was a better company than Uber in all honesty. These attachments aren't even a percentage of the proof I have

View full review
Loss:
$600
Pros:
  • More reliable than taxi
Cons:
  • Theft
  • Dishonesty
  • Driver are deliberately use longer wrong rout

Preferred solution: Something for the headaches and stress

User's recommendation: Keep card notifications on and monitor your transactions

Anonymous
map-marker Richmond, Kentucky

New to Uber don’t know anything about the services

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Hi there. Im a new user.

When I signed up I selected Venmo as my method of payment. I was then required to offer a backup method. Made sense until I was charged on both methods. I looked online to see how to contact you and best information I got was that it may happen and in a few days it will be straightened out.

Its been two weeks. I feel like thats long enough. Change my mind please. Furthermore its damn near impossible to contact Uber.

I cant imagine everyone deals with these same issues because they wouldnt be in business still. I may need these services in a couple of weeks.

If my issue of being double charged isnt cleared up by then I will have to go with their competitor. My luck will be that they are the same company, or at least just as difficult to deal with

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User's recommendation: As of this moment, I would recommend trying Lyft or find a taxi service

Anonymous
map-marker Hyderabad, Telangana

I want to complain about my package

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I sent a package 0n 25 sep through uber and the was not dispatch on the location so we want to know where is our package or else please send me the details of the driver or any contact number of that driver
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Anonymous
map-marker Kansas City, Missouri

It's saying I still owe $31 before I can get an Uber. I'm getting really pissed off about this ***

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The driver that dropped me off this morning didn't put in his phone that he dropped me off and he took the long way around and tried to drop me off at the wrong restraunt
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Elliot S Jps

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Verified Reviewer

Add a stop

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I could not figure out how to add a stop during the ride, and I think that's because it was impossible on my Android app (missing a button/link to do that). That then precipitated all kinds of hassle and extra expense that would take too long to go into.
View full review
Loss:
$25
Pros:
  • Plenty
Cons:
  • Cant add a stop on my android app

Preferred solution: Price reduction

User's recommendation: No idea

Anonymous
map-marker Dallas, Texas

Driver pulled up and then left

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The driver showed up at my house. Pulled up to my driveway and turned around after I was walking up to the car. He drove off. No excuse or reason. Totally unprofessional and I was very upset
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User's recommendation: To be given a free ride for the inconvenience.

Trinnity Ypv

I can't get my ride booked, because of a problem

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They didn't try to help me..I don't know if I talk to a manager If results may differ. But my concern was they was charging my card for something I didn't even use..
View full review
Loss:
$30

Preferred solution: Full refund

Betha Hux

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

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Verified Reviewer
| map-marker Chicago, Illinois

Have a big problem with a driver

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Uber - Have a big problem with a driver
Uber - Have a big problem with a driver - Image 2
Driver was supposed to pick up my 17 ur old daughter from her school to ring her home , he stops at a gas station it scared her so she was about to just get out and then asked her to pay for the gas or if she would pump it?...
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Cory H Bzn

Overcharged

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Was quoted $16 fare charged $49. There was no change in fare until i was already in the vehicle. There is no customer service phone number and the automated system just says the fare is correct.
View full review
Loss:
$33
Pros:
  • Everywhere
Cons:
  • Scummy service
  • No customer service or way to resolve issues
  • Drivers can stall rides

Preferred solution: Price reduction

User's recommendation: Use lyft

Anonymous
map-marker Berlin, Land Berlin

My account got stolen and Uber ignores request to block it

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My Account got hacked and someone is using my über account order several rides. I have no possibility to Access my Account or Change my Password and log into my App because Uber app has blocked me. I asked to block and delete my account several times using apps of friends. Uber still did not respond. This is going on for one week now.
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User's recommendation: Nobody should use Uber ever again ! There are several alternatives. Your money and data safety will be better protected with them.

Braun Gzv
map-marker Clarksville, Tennessee

Driver left me at my first stop

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I was left at my 1st stop.wich was a dollar general store on my way to work I discussed this with the driver soon. As I hot in the vehicle also it was.in the trip details
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User's recommendation: Don't get out of vehicle if you have multiple stops on tha way to destinations because drivers will leave you

Rusty S Zlo

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Verified Reviewer
| map-marker Seymour, Connecticut

PAIN IN THE ASSets

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Okay, so you need my name, number and address to get a quote? God did NOT give me enough middle fingers to appropriately reply!
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User's recommendation: call a TAXI

Fernando C Rhl

The Uber driver came on the wrong day and I was charge for cancellation.

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I made an appointment for Uber to pick me up for the next day and I checked with the confirmation and it said it was scheduled for tomorrow but it showed up today and I had to cancel and I got charged. Not happy!!!
View full review
Loss:
$15

Preferred solution: Full refund

User's recommendation: To difficult to give recommendations but maybe use Lyft.

Rock Sym

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Verified Reviewer
| map-marker Charlotte, North Carolina

Customer service is very difficult to reach a person to talk to, fare distribution isn’t fare

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I need to get in contact with my passenger Rosa from last Thursday , she promised me a tip for my fare from Charlotte airport to Boone, 110 miles I received $54. Her son made the trip arrangements, I believe she tried to tip me on her own phone application, I was hoping she could reach out to her son and let him know
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Anonymous
map-marker Milwaukee, Wisconsin

Reason for review is this driver and being charged multiple times for canceling no customer service no contact numbers no command structure to prevent drivers from using other taxing services to avoid

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4:00 a.m. to 10:00 p.m. I keep getting the same driver and she has made me late multiple times including canceling my drives I believe she's also using Lyft while doing Uber
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User's recommendation: No I would not recommend Uber to anyone

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