Uber Reviews

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Uber charged my debit card for several charges for service never rendered

The Uber driver that was supposed to pick us up from 822 Blue Sky Drive; never picked us up from this location; we had to walk to him by the leasing office and he had the nerve to charge $5.79 for waiting; he never picked us up from the pick up location; we should have received a discount because of his failure to pick us up at the pickup location. Not happy how this ride was handled by your driver and Uber should do something to compensate us. I even asked him because he didnt pick us up from the pickup location we had to walk and wait for him and he was lost are we being charged AND HE SAID NO. But yet I was charged waiting charge and other unauthorized charges as well

User's recommendation: Be careful of unrelated charges.

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ID
#3263448 Review #3263448 is a subjective opinion of poster.
Location
Charlotte, North Carolina

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Verified Reviewer
New Reviewer

Card payment took from my account

who can help ive had a payment of 32.50p go from my bank account from my visa card and i am not an uber customer it clearly states uber my grandson has an account we checked last order november 2021 so was not him my son used you on my card on 6th january for 12 58p no one as used it since so how has 32.50 been taken by yourselfs please advice asap mrs d mold as i will have to report card stolen if not a genuine error by you? thankyou
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ID
#3263362 Review #3263362 is a subjective opinion of poster.
Cons
  • No real costumer service
Loss
$33
Preferred solution
Full refund

Need to know if my ride is scheduled

On the 11th, the wrong driver picked up my boyfriend at 805 Long Island Avenue, Medford,NY 11763. When my boyfriend realized it wasn't the right driver and told the driver, the driver got nasty about driving him back to the house,so he could meet the driver who was supposed to pick him up. He almost missed his ride. The driver who was supposed to pick him up, a gentleman named Alexander, was very kind about waiting a few minutes for my boyfriend to be driven back from where the other driver mistakenly picked him up. It then came up on my phone about extra charges, which would be removed. I wanted to tip Alexander, but the app wasn't cooperating.

User's recommendation: Always verify destination before you get in the car.

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ID
#3263320 Review #3263320 is a subjective opinion of poster.
Location
Philadelphia, Pennsylvania
New Reviewer

717341****

I tried to open Uber driver account and filled everything that needed to it but still doesnt allow to open and it says duplicated account open. So, how can be fix or how can open it the account please help me
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ID
#3263246 Review #3263246 is a subjective opinion of poster.
Location
Philadelphia, Pennsylvania
New Reviewer

Lefted a bag and noone brought it back

A friend got us a uber and we lefted a bag in the truck we need it .. it's food and medicine are house just caught on fire and we need our stuff . Need someone call me asap 337564****
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ID
#3263162 Review #3263162 is a subjective opinion of poster.
Location
Sulphur, Louisiana
Pros
  • No support
Cons
  • Does not have customer service number
Preferred solution
I need my bag in the truck if not yall need to refund my money

Service is horrible

Uber - Service is horrible
Uber - Service is horrible
They had me running behind the car for my order and did not turn around and nobody said anything about it at Uber. That was my last money I did not get to eat anything
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ID
#3263156 Review #3263156 is a subjective opinion of poster.
Location
Houston, Texas
New Reviewer

Uber charge my card too much for ride

My upfront amount was $13.41. I was charged $74. My card was charged too much. I was told by driver to call For adjustment
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ID
#3263135 Review #3263135 is a subjective opinion of poster.
Location
Naperville, Illinois
Cons
  • Not getting any help
Loss
$75
Preferred solution
Price reduction
New Reviewer

Charges unauthorized

This is the second time I get charged for someone else's ride. It is unauthorized! I did not agree. The card has been removed from the account but I continue to get charged. I do not use Uber rides! I go no where and work from home!

User's recommendation: Do not allow anyone a ride using your bank or credit card. Use a spare change card. Uber doesn't remove cards from their files as they are supposed to and will charge the removed card if the new card has insufficient funds.

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ID
#3263115 Review #3263115 is a subjective opinion of poster.
Location
Stamford, Connecticut
Cons
  • Awful customer support
  • Almost impossible to talk to an uber representative
  • Lose alot of money
Loss
$105
Preferred solution
Full refund

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Verified Reviewer
New Reviewer

Why is y'all charging me for Uber pass for 9.99 without my permission

I have a charge on my account that I didnt give permission to be on there for 9.99 so what do I need to do about this situation with my debit card I need it off there like right now before I call my bank
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ID
#3262895 Review #3262895 is a subjective opinion of poster.
Location
Amite, Louisiana
Loss
$10
Preferred solution
Full refund
New Reviewer

*** employment on this uper ...very very bad service..drivers cancel rides on their own whis..they don't know how important can be that dinde for passenger..they never pic up the phone..charging doub

I m using uber so much in these days...but thisbis *** service they giving now..they charging double on my rides and they cancel rides when ever they want ...when ever I order uber they its says I have to wait 18 20 min after 15 min driver call and cancel the ride ..why they keep cancel rides...they don't know how important it can be for customer someone really needs to go somewhere that's why people want to order taxi..Uber have *** service at mohali,punjab (india)..very very bad ..I want to sue on this company this is so much irritating company ever in my life ....I know no one will sort out this problem..but like this this company will lose their all customers soon and will failure for future..

User's recommendation: I never ever want to use this bloody *** uber.

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ID
#3262890 Review #3262890 is a subjective opinion of poster.
Location
Ludhiana, Punjab Province
Loss
$2000
Preferred solution
Full refund
New Reviewer

Refund

Uber - Refund
Uber - Refund
I put new credit card in and they took 6.99 out now I don't have enough for my ride I know they took money out to make sure card was valid
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ID
#3262861 Review #3262861 is a subjective opinion of poster.
Product
Uber Credit Card
Pros
  • Rides
Cons
  • Taking money that dont belong to them
Loss
$7
Preferred solution
Full refund
New Reviewer

Payment issues

Stilll unable to add my cards to do the payment. Both the credit cards are not working. Therefore cannot use it at international location.
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ID
#3262858 Review #3262858 is a subjective opinion of poster.
Location
Meerut, Uttar Pradesh

Cannot contact

cannot talk to them ,making me use 100 symbols to write this so !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
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ID
#3262715 Review #3262715 is a subjective opinion of poster.
Location
Tulsa, Oklahoma
New Reviewer

Someone is using my account without my knowledge

I use Uber every day But something always goes wrong with my account somehow people can still charge me for trips Im not even taking and Id like to split be resolved
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ID
#3262055 Review #3262055 is a subjective opinion of poster.
Location
Melbourne, Victoria
New Reviewer

Someone has charged an account to my phone without my knowledge

Someone has hacked into my Uber account and charge $250 on it and you guys are trying to make me pay it I am not paying it
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ID
#3262045 Review #3262045 is a subjective opinion of poster.
Location
Melbourne, Victoria
Cons
  • No support
Preferred solution
I would like the money to be taken off my account because I did not make that trip