Anonymous
map-marker Little Rock, Arkansas

They took my money and I had canceled my ride and they didn't put my money back on my card

Nothing happened its just I need my money back because I canceled the ride and they havent put my money back on 20.96
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Jasmine M Otr

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Verified Reviewer

My trip got cancelled by driver

My trip got cancelled by driver without letting me know money got cancelled I want my money back I need refund
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Loss:
$6

Preferred solution: Full refund

Jacqueline R Jcp

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Letter

Hi my name is Jacqueline Ruiz Im having a problem with my car insurance they saying that Im using my car for Uber I dont have an acccount with u guys that on September 22, 2023 I use my car to Uber or Lyft and they asking me to ask u guys if I can get a letter saying that I dont have an account can you please help so my policy wont cancel with that letter can you Email it to me
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Preferred solution: A letter saying I don’t have an account with u guys

Resolved
Jeffrey K Mxu

Resolved: My wallet was just left inside of my Uber driver

Updated by user Jan 26, 2024

Company fixed the issue and I have been provided with apology. My driver return the item on the same day stating his next rider found same where I was sitting. Excellent team member

Original review Jan 19, 2024
I need my wallet plz could you contact my driver Carlos plz I really appreciate i meed those documents like ASAP
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Preferred solution: I need my wallet

Anonymous
map-marker Orlando, Florida

Uber service charge me three times and never came out they cancel driver charge me full price then next day drop down three time and charge 5$ I had bank credit 2 was not aware of third charge I still

Uber service charge me three times and never came out they cancel driver charge me full price...
Uber service charge me three times and never came out they cancel driver charge me full... - Image 2
I was charge 3 times because Uber kept canceling the driver and next couples day they went from 3 different charges to 5.00 three time my first experience was bad one I still need bank to credit me one more time for 5$ it was awful will never use again
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User's recommendation: Use Lyft better service

Juanantonio Ymf

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Verified Reviewer
| map-marker Baltimore, Maryland

To check on my casec

Please , what are you waiting to give my first ride. I submitted my file and nothing shows to my case
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LARRY K Pcd

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Verified Reviewer

Called for your service on 12/8/23 from my home, Largo, fl.

wanted a 445 am pick up from my home, after placing order in the afternoon hours of 12/8, when uber tried to verify address it was not the correct address of my home , this went on a few times, we finally cancelled order that pm 12/8. my credit card was billed for 25..00 for failure to cancel order. i will furnish you with phone numbers and address when you request them, along with my credit card number so you can credit my account, Thank you for your attention, Larry Krisik,EMAIL larrykrisik@***.com
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Loss:
$25

Preferred solution: Full refund

Marques W

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Over charged

Uber is trying to charge my card for more than what I owe. I was not dropped off where it says I was
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Loss:
$15

Preferred solution: Full refund

Michelle M Etk

I’m unable to speak to a live person

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Automated hung up on me without being able to ask what the requirements are in order to use Uber Pet
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Preferred solution: An answer to my question. What are the requirements to use Uber Pet

User's recommendation: Don’t waste your time trying to speak to a live representative

Alex L Pzi

My driver left me stranded

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I booked a trip from my house to the store and back and while I was in the store, the Uber driver left
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Loss:
$10
Pros:
  • I can book a ride whenever i want
Cons:
  • Uber drivers are irresponsible

Preferred solution: Full refund

User's recommendation: Don’t trust Uber

Anonymous
map-marker Atlanta, Georgia

Uber rental

I went and reserve a car. They excepted my credit card, but did not except the credit card at the front counter. I am still waiting for my refund but no response. Unfortunately it was not the proper credit card that they excepted. However, they did except it online.
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Anonymous
map-marker Council Bluffs, Iowa

I was charged never took a ride

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Why did you charge my bank account 9.99 on 2-14-2024. I haven't ordered Uber In months...please respond
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Anonymous
map-marker Sumner, Illinois

Uber charged me 6$ extra

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I book Uber it was $28. They charge me that amount also extra six dollars for no reason and they are not answering the phone as well.
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User's recommendation: When you using Uber, make sure they are stealing your money

Dick D Nzp

To cancel my 'membership'!

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Can not talk to a live agent from Uber!! It is a joke trying to contact anyone from Uber Company even for a simple question
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Cons:
  • Not being able to talk to a person

Preferred solution: Full refund

Resolved
Raina B Bcw

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Verified Reviewer

Resolved: Charged for trip I did not take

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Updated by user Dec 03, 2023

Company fixed the issue and I have been provided with apology.

Original review Nov 26, 2023
I was charged for a trip someone else took. I have a PIN number for each ride I take there is no way someone else could have given that PIN number. I contacted Uber support and was told they will not refund the charge.
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Loss:
$39
Pros:
  • Nice drivers
Cons:
  • Terrible customer service poor communication

Preferred solution: Full refund

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