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Resolved: Falsely charged cancellation fee

Update by user Dec 10, 2021

Company fixed the issue and I have been provided with full refund. After navigating through customer support obstacles p, I was able to dispute the cancellation fee. and was given full refund..

Original review posted by user Dec 10, 2021
Requested Uber from Fort Myers Airport at approximately 11:10a. Was instructed to meet driver in beige Camry at exit 6. Looked and waited he never showed up. I kept waiting noticed the trip was cancelled on the app. I requested again for a ride immediately. The driver came within minutes to door 6. I never moved position from my first request. The first driver never came to exit 6. I should not be charged a cancellation fee.

User's recommendation: Beware of cancellation for driver errors.

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Resolved
ID
#3144709 Review #3144709 is a subjective opinion of poster.
Location
Naples, Florida

File complaint

On 12/07/21, there were two cancelations. The charges are due to the lack of the driver not looking for the rider. The address was 11000 Roosevelt Blvd. The address is the whole shopping center. I shouldn't be penalized for it. I'd like a refund for the $6.00 and the $6.66 back to my card. Thank you !!

User's recommendation: Make sure driver knows where they are going.

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ID
#3137007 Review #3137007 is a subjective opinion of poster.
Location
Philadelphia, Pennsylvania
New Reviewer

Problem with the account

I call the number on website no longer in service I call my bank your website is not working I need to get to the hospital for my test ASAP
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1 comment
#2097931

It's a good thing I was not scheduled for my surgery on that day I would have called to get there for that. I never had any problems before this day 11/29 I use Uber for all my appts. This is just as important Fix the website

ID
#3106720 Review #3106720 is a subjective opinion of poster.
Preferred solution
Let the company propose a solution

Uber Resolved The Problem and Refunded the Money

Used Uber App for a Ride and The Driver Didnt Try to Locate me as I Was outside Waiting at the Pickup Spot Watched Him go to another Location other Than Mine I Messaged Him But He Didnt Respond Uber Customer Service Did Handle The Matter and I Received a Full Refund For the Charge
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ID
#3099173 Review #3099173 is a subjective opinion of poster.
Location
Conroe, Texas

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New Reviewer

Lost item want to talk to a customer care

Today I took a cab towards vegas mall dwarka at early morning.While de boarding from cab I was missed to pick my bag in which I had a pair of Puma shoes and one BMW puma jacket. After some time when I got to know that I lost my bag with the cab , I called my trip driver and informed him. But unfortunately he had taken other trip with customer & didnt recognise that my bag was left after my trip at the back seat. The total worth of the products is 16000. Kindly do the needful as that bag belongs to a my stores property and I have to pay for it. Kindly assist asap.
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1 comment
#2095453

Need help guys otherwise i need to pay for it and I don’t get that much salary

ID
#3092943 Review #3092943 is a subjective opinion of poster.
Location
New Delhi, National Capital Territory Of Delhi

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New Reviewer

Pets allowed?

We have a pet that we need to bring with us on our next Uber ride. The Uber website says they offer Pet Friendly Rides. I am not seeing that option on the app or the site when I am booking. Please clarify how we can make sure the driver will accept a pet before their arrival for the ride. Thank you kindly.

User's recommendation: Uber is good, just need to be more clear on the pet option.

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ID
#3086791 Review #3086791 is a subjective opinion of poster.
Preferred solution
Confirmation that a pet is allowed on our upcoming ride.
New Reviewer

Lost my wallet

I lost my wallet and I think it might be in Uber car but the number I called is not in service if theres anyone that can call me back I would appreciate it 484-926-****

User's recommendation: It’s a reliable service.

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ID
#3086489 Review #3086489 is a subjective opinion of poster.
Location
Upper Darby, Pennsylvania
Loss
$2
Preferred solution
A call to see if my wallet was left in the car

My account is blocked

Uber - My account is blocked
I signed up the first time to deliver with Uber eat and some information were missed and now when I try to log in to the Uber driver app it tells me the account was blocked, and I have to contact Uber support if I think it was a mistake.
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ID
#3079251 Review #3079251 is a subjective opinion of poster.
Location
Brooklyn, New York

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New Reviewer

Lost bag in car

Uber - Lost bag in car
Uber - Lost bag in car
Uber - Lost bag in car
We use Uber yesterday 17 November 2021 from universal studio LA to our hotel Leparc Suite Hotel, when we arrive, one of our bag still in the back chair of the Uber car. The Uber car in Chevrolet Suburban 07750H3, driver name is Rafayel, we already try to call from help in apps, but still answering machine. Please inform us when you reach the driver, our hotel number 1.310.855.8888 room 216 and 215, my mobile number +628131****600. Any cost when the driver back to our hotel will be pay in hotel by ours. Best regards and many thanks
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ID
#3078562 Review #3078562 is a subjective opinion of poster.
Location
Lakewood, California
Preferred solution
Give back our bag
New Reviewer

Being charge every month with $24 monthly

Uber - Being charge every month with $24 monthly
I don't have the Uber app anymore but I'm still paying $24 every month, I don't know what's going on. I would like to know whats going on
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ID
#3074911 Review #3074911 is a subjective opinion of poster.
Product
Uber Debit Card
Pros
  • Fast service
Cons
  • Strange charge
Loss
$25
Preferred solution
Full refund
New Reviewer

Billed wrong amount

i such driver should be punished as he talked with my wife very rudely have booked cab and confirm bill Rs 208.00 when I reached destination your cab charged Rs 360 from me. your driver's behavior was very rude he refuse to use AC insspite of our request and threatened to stop the cab midway and ask to go with auto.

User's recommendation: such driver should be punished as he talked with my wife very rudly.

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ID
#3067841 Review #3067841 is a subjective opinion of poster.
Cons
  • No customer service representative to help
Loss
$150
Preferred solution
Let the company propose a solution

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Verified Reviewer
New Reviewer

Cannot reset email

I have tried repeatedly to reset my password to no avail. You can send emails to me, but when I try to get a password reset-the email from you does not come.I have two important trips in the next month and need Uber service.
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ID
#3066519 Review #3066519 is a subjective opinion of poster.
Location
Temple Hills, Maryland
Pros
  • Great drivers
  • Drivers are wonderful
  • Excellent ride service
Cons
  • Poor customer service
  • No customer service number
Preferred solution
password change

Sassy driver

Good afternoon, Ive been a loyal customer with Uber for years. Wonder why some Uber drivers can not understand the customers privacy and respect the Uber company policy. I never noticed any issues with American drivers toward me or asking a sassy questions. Respectfully, I believe every good customer to your company they must treated politely no mater who the drivers are. I noticed recent drivers from other countries they start involved asking for customers life private information. Is that what your policy is? Please contact me if any information needed for recent accident while I was picked up from unprofessional immigrant within your company. one more thing, cleanness important and should mentioned too. Thank you for your attention
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ID
#3066316 Review #3066316 is a subjective opinion of poster.
Location
San Jose, California

I lost my phone in Uber yesterday

I left my phone in a Uber driver car and never got it back.I called Uber customer service to tried help get it back but the Uber driver never answered the phone and I still haven't received my phone back.I had very important information in my phone I don't understand what's going on at this point.

User's recommendation: Please be careful with what ever Uber driver you have..

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ID
#3062525 Review #3062525 is a subjective opinion of poster.
Location
Conroe, Texas
New Reviewer

Uber keep charging me money

I check my bank everyday but it charge me again today even tho I did not take any uber. It charge me 11.62 for nothing. I'm so frustrated. Please contact me if you find any issue
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ID
#3054490 Review #3054490 is a subjective opinion of poster.
Pros
  • Uber has a wide platform to improve relations drivers
Cons
  • Withholding money
Loss
$12
Preferred solution
Full refund