Unclaimed
Uber
Reviews and Complaints
9.3M
CLAIMED LOSSES
23.2K
TOTAL REVIEWS
1.1M
PAGE VIEWS
106
ISSUES RESOLVED
Uber Net Promoter Score (NPS)
-69
low
NPS
-100
100
- 11% Promoters
- 10% Passives
- 80% Detractors
Uber's estimated NPS of -69 considered to be low. 11% of users would likely recommend Uber to a friend or colleague.
Customer Satisfaction
Uber Reviews
I can't use my uber shuttle package
I have purchased my shuttle package, and before one month ends, i can't use my uber shuttle package.
ID
Location
Giza, Giza
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New ReviewerLost phone
I was with a driver on Friday morning July 15th, around 9 am and may have lost an iPhone in the vehicle, when getting out. I was unable to contact the driver, no way to call and ask for it back. Was wondering if there is any way to get my phone back from the driver that had me that day morning. I have found this email to write to you and check to see what you can do about this. Please let me know if you have found my iPhone and respond back to this email ASAP. Thank you!
ID
Location
Saco, Maine
Pros
- Availability
Preferred solution
Lost phone
Hopefully, we drivers in Plattsburgh, NY will be getting a resolution soon.
Trips to Burlington, Vt airport aren't being paid enough. It amounts to about $9 per hour. It just makes more sense to stay local and forgo this particular trip, as we can make more money on 3 or 4 locals trips. We get appr $38 for the trip and have to deduct the $12-13 that we have to pay on the way back. It just makes no sense
ID
Location
Plattsburgh, New York
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New ReviewerFood not delivered but says it was
Says she delivered it and none to be found outside my door . Please call me I have perishable items. Her name is Caroline
ID
Loss
$97
Preferred solution
Deliver product or service ordered
New Reviewer
Lack of cancel procedures
The computer system doesnt have a way to cancel rides. I had to pay for a ride and cancel fee due lack of the ability to cancel earlier I did spend a lot of time looking for cancel information
ID
Location
Des Moines, Iowa
Uber askme for it
I have a reserved ride for tonight in Vancouver BC airport and we cannot be there so would like to cancel and cannot find a way with my phone
ID
Location
Houston, Texas
New Reviewer
Always cancelled trips through driver and claim to customer
Today two times for Gultekdi to Dagruseth temple but 1st time i wait 25 min, 2nd automat cancelled .
ID
Location
Pune, Maharashtra
Cons
- No customer service to enable using them
Preferred solution
Let the company propose a solution
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New Reviewer