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Verified Reviewer
New Reviewer

Driver never showed up

Contacted Fahad at 5:35 pm, my destination was like 15 minutes away waited for 45 minutes, he never showed up, or texted or call, I was not able to pick up my car from the Tesla repair shop, and I will not be able to use the Uber voucher they gave me anymore, this Fahad person is very unprofessional, Jesus Rivera

User's recommendation: Avoid Ahad.

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ID
#3690698 Review #3690698 is a subjective opinion of poster.
Location
Yorba Linda, California
Cons
  • Hard to talk to anyone in customer service
  • No customer service
  • Bad drivers
Loss
$6200
Preferred solution
Deliver product or service ordered

Driver indicated he would be early. Driver was late, we almost missed our performance

Just late. Indicated he would be early. We went down at 4:30. Driver showed up lat. we almost missed our performance. We almost called For a cab. When they are late we need to bed notified. This was my first time using this app. I should have more notice
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ID
#3690678 Review #3690678 is a subjective opinion of poster.
Location
Middletown Township, New Jersey

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Verified Reviewer
New Reviewer

I was charged unreasonable amount

Why will Uber charge a cancellation fee when I requested a ride at 9:39 and waited for a whole 30 mins rider never showed up Driver stood at one location for a while 30 mins how is that my fault? You guys should refund my money
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ID
#3690543 Review #3690543 is a subjective opinion of poster.
Location
Germantown, Maryland
Preferred solution
Full refund
New Reviewer

Resolved: Nesesito un uber

Nesesito un uber
Nesesito un uber
Update by user Jun 20, 2022

Company fixed the issue and I have been provided with discount on future orders.

Original review posted by user Jun 20, 2022
Necesito un Uber casi todos los días para ir a trabajar no tango caro y que sea económico en las mañas a las 5:00 am

User's recommendation: no se.

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Resolved
ID
#3690310 Review #3690310 is a subjective opinion of poster.
Location
Denver, Colorado
Pros
  • Un uver o carro de benta
  • No comment
Cons
  • Solo un uber y paguar efectivo
Loss
$10
Preferred solution
ray en uber en demver colorado

Accident

Uber driver hit my automobile and refused to share information. Resulting in police being called. Next day she file a complaint with my employer trying to get me in trouble with my employer.

User's recommendation: Stay away.

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ID
#3690159 Review #3690159 is a subjective opinion of poster.
Location
Monroe, Louisiana

-5 stars

Need to dispute a credit card charge of $68. You have no customer service. I need to speak to a live person. 420-635-****

User's recommendation: Use Lyft.

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ID
#3690042 Review #3690042 is a subjective opinion of poster.
Location
West Hollywood, California

Unable to speak to anyone???

I have a charge I need to contest and want to speak to a live person. Why do I need to write 100 symbols???
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ID
#3689989 Review #3689989 is a subjective opinion of poster.
Location
West Hollywood, California
New Reviewer

Left important item

I left my keys in Guillermo car cant conttact him my name is Milton Jimenez my number is 305215**** thank you
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ID
#3689966 Review #3689966 is a subjective opinion of poster.
Location
Miami, Florida
Preferred solution
Deliver product or service ordered
New Reviewer

I want a refund

I was charged for a ride that didnt happen. And I would like a refund. I dont feel thats right that I was charged.

User's recommendation: Uber didn’t happen.

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ID
#3689866 Review #3689866 is a subjective opinion of poster.
Location
Jamestown, New York
Loss
$21
Preferred solution
Full refund

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Verified Reviewer
New Reviewer

Double charging tip

I tipped on the app after my ride was completed and the total was charged to my account. Uber charged the tip to my account that I had already paid! Also, there is no help whatsoever the phone number is not in service so I went online to send message and the message is not sent until you enter code that is sent by email that Uber NEVER sent! No wonder I had stopped using UBER! I will continue with LYFT services..

User's recommendation: Tip cash not on the app.

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ID
#3689797 Review #3689797 is a subjective opinion of poster.
Location
Fresno, California
Preferred solution
Let the company propose a solution

Accident hit and run

I was in the car with my driver. He rear ended the person in front of him. Backed up and said something about no Damage. sat there for a minute, never asked me if I was ok and didnt get out of the car. people he hit were taking pictures and calling police. Before I knew it he drove off and left the scene of the accident. I was a bit disturbed about the whole thing. No concert for me or the people he hit. did not file a police report or anything. This is not a good business practice. When I reported the incident to UBER they only gave me a refund for the trip.

User's recommendation: If you value your safety, dont use UBER!!!!

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ID
#3689401 Review #3689401 is a subjective opinion of poster.
Location
Atlanta, Georgia

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Verified Reviewer
New Reviewer

I left my bag in a Uber cab, which was never returned

I left a bag in my uber cab, but the driver did not return it to me even after promising to do so over call. Unfortunately there was no assistance from Uber as well although I'd raised my concern multiple times... The contents of the bag were very valuable to me but due to horrible customer support I couldn't get it back
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ID
#3689376 Review #3689376 is a subjective opinion of poster.
Location
Bengaluru, Karnataka
Loss
$100
Preferred solution
Let the company propose a solution

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New Reviewer
Uber - Accident while Riding
6-16-2021 Was picked up at 1:18 pm. Did the driver ever report an accident? He rear-ended a White SUV. The driver's name was Christhian...spoke very little English. He chased down the SUV and they talked, exchanged insurance info. He asked us a couple times if we were...
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ID
#3689323 Review #3689323 is a subjective opinion of poster.
Location
Washington, District Of Columbia
Pros
  • Had no issue til now
Cons
  • Horrible customer service
  • Dangerous
Preferred solution
Let the company propose a solution

Charges to account not from me or the country I live in

Uber - Charges to account not from me or the country I live in
I have 3 unfinished payments that are charged to my account from another country. Its from January 25th 2022
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ID
#3689245 Review #3689245 is a subjective opinion of poster.
Location
Toronto, Ontario

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Verified Reviewer
New Reviewer

Double charged

It was late night and I got double charged AND charged for the driver canceling the pick up BEFORE I was picked up Then it was transferred to another driver and then another driver and get another I got charged for each of the canceling!

User's recommendation: Get a taxi.

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ID
#3689188 Review #3689188 is a subjective opinion of poster.
Location
West Sacramento, California