This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Refund a cancellation fee

I cancelled a ride an hour before the trip and was still charged a cancellation fee of 29$ because it said I didn't cancel the ride until an hour after the ride time. This is completely false and I would like my money restored to my Uber account !! I would like someone to call me & straighten this issue out !! My funds in my account have been frozen and they need to released so I can use them as I did cancel this ride !!

User's recommendation: uber is too expensive has a confusing app & will rip you off.

View full review
ID
#3055366 Review #3055366 is a subjective opinion of poster.
Pros
  • Cars are always very clean
Cons
  • Unable to report disputes
Loss
$29
Preferred solution
Full refund

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

My account is blocked

I cant contact Uber because my account has been blocked due to fraud. I tried to email Uber but got nowhere. I need to speak to a representative or somebody who can help.

User's recommendation: Allow customers to call.

View full review
ID
#3055237 Review #3055237 is a subjective opinion of poster.
Location
El Mirage, Arizona
Preferred solution
An answer as to how to reactivate my account

Uber leaves disabled veteran stranded continuously

App works fine for the 2 mile trip out to dr appointments - fails to work 90% of the time for return trip. I am a disabled veteran with severely damaged hip and knee- Ive had to walk home several times. There is absolutely no access for support for customers in similar situations as mine. I rely on this service right now, unfortunately the service is unreliable. Customer care for Uber customers is horrendous
View full review
ID
#3055221 Review #3055221 is a subjective opinion of poster.
Location
Sycamore, Illinois
New Reviewer

It's long time my account is not working i don't do anything wrong why they don't work

Uber - It's long time my account is not working i don't do anything wrong why they don't work
i have a license with everything but my uber eats not working i dont know why so i dont do wrong with order and anything and i dont have any wrong report everything is ok but my app is not working long time can you do something for me plc i need work and make money plc

User's recommendation: plc help me plc.

View full review
ID
#3055206 Review #3055206 is a subjective opinion of poster.
Location
Hayward, California
Preferred solution
my account is not working i don’t know everything is ok i don’t do anything wrong
New Reviewer

Need help!!!

I cant tell if the Uber is on his way or not. I scheduled a Uber it appears that he was going to be on his way but he never left. I need help knowing if hes on his way or not. I need to talk to someone on the phone
View full review
ID
#3055204 Review #3055204 is a subjective opinion of poster.
Location
Dallas, Texas
New Reviewer

You can’t speak to anyone

I set up a ride pick up at 4:30. When you go in the app and click upcoming ride at 4:30 (literally says that) the trip details pop up and says pick up scheduled for 9:30 wtf.
View full review
ID
#3054959 Review #3054959 is a subjective opinion of poster.
Preferred solution
Let the company propose a solution
New Reviewer

Uber charged me for cancelled rides(2) and an unexplained $34.00 charge!

They stole my money got one ride that I cancelled on 11/07/2021 for $50.60! They stole my money for a ride on 11/08/20 that did not show up $48.??! And they put a $34.00 charge on my account, I don't know what for because they did not ever give me a ride or do anything for me! I WSNT MY MONEY BACK NOW!! Not in a week or 2 ! They are going to cause multipile charges to my bank account totaling at least $108.00! ST THE VERY LEAST!!!!

User's recommendation: Do not give your bank card number or credit card number to UBER.They will rip you off!

View full review
ID
#3054897 Review #3054897 is a subjective opinion of poster.
Loss
$134
Preferred solution
Full refund

Never showed up

Was supposed to be picked up at noon 11/10/21. The message from the driver kept saying arriving 20 minutes. By 1 pm i called Lyft because my plane was boarding @ 1:30 pm. By time i arrived at the airport i received a text from Uber saying the driver canceled. There was no live person to speak to. I texted the driver 3 times. Never answered prior to hearing about his cancellation. So here I am sitting in the airport because i missed my flight. Thank you Uber. Never again.

User's recommendation: I won’t take a chance with Uber ever again.

View full review
ID
#3054869 Review #3054869 is a subjective opinion of poster.
Location
New York, New York
New Reviewer

To request a ride and cant

I am trying to set up Uber again but it wont let me pass because its trying to have me verify a debit card I had almost over 3 years ago. Im just trying to get a ride and I dont know why it wont just let me update to a new card after I already verify my email
View full review
ID
#3054783 Review #3054783 is a subjective opinion of poster.
Location
Baltimore, Maryland
Pros
  • To difficult to do business with
Cons
  • Not able to speak with somebody
Preferred solution
I need a ride
New Reviewer

UBER charges my credit card wrongly

hello this is a frustrating thing I have 3 charges on my amex from Uber and Didnt use the 2 Uber trip on 11/9 for $43,39 and on 11/8 $41,79 and 1 order on uber eat for 23,52 on 11/09 and my problem, I try to dispute it but can cause the charge only appear on my Amex and not on my uber account

User's recommendation: always check your credit card statement cause UBER don’t take that kind of issues seriously. Why well when you try to get help on your UBER account it’s only on the trip you made.

View full review
ID
#3054747 Review #3054747 is a subjective opinion of poster.
Location
New York, New York
Loss
$109
Preferred solution
Full refund
New Reviewer

Ther system sucks for elderly people no personal touch just torture trying to get thru there bs sign up sign in n then an error occurs n u only get this wen they hav your payment info

signing in n giving your picup info then my destination n then my payment info n then they say error . fustrating

User's recommendation: call your local cab service.

View full review
ID
#3054559 Review #3054559 is a subjective opinion of poster.
Pros
  • Jnonbe
Loss
$94
Preferred solution
Apology
New Reviewer

Uber keep charging me money

I check my bank everyday but it charge me again today even tho I did not take any uber. It charge me 11.62 for nothing. I'm so frustrated. Please contact me if you find any issue
View full review
ID
#3054490 Review #3054490 is a subjective opinion of poster.
Pros
  • Uber has a wide platform to improve relations drivers
Cons
  • Withholding money
Loss
$12
Preferred solution
Full refund
New Reviewer

Deactivated driver

My account was deactivated for no reason Uber permanently Idk whats going on?Please message me back or call me back with more information again my number is 718-737-**** thank you
View full review
ID
#3054343 Review #3054343 is a subjective opinion of poster.
Location
Atlanta, Georgia
Preferred solution
Driver re-activated

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

I was charge with a trip i didn't make on nov 8, 2021

Uber - I was charge with a trip i didn't make on nov 8, 2021
My credit card was charged for a trip worth $24.99 on November 8, 2021 of which i did not take or order. The code is UBER PASS 800592**** CA 94105 USA.
View full review
ID
#3054040 Review #3054040 is a subjective opinion of poster.
Location
New York, New York
Loss
$25
Preferred solution
Full refund
New Reviewer

Uber incentive not credit in our account

Dear sir, Uber incentive not credit in my account. Please do the needful. User Id - amanrana.bani@***.com
View full review
ID
#3054039 Review #3054039 is a subjective opinion of poster.
Location
Mumbai, Maharashtra