Uber
Reviews and Complaints
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified BuyerPurchase was wrong got account in a negative
- Nun
Preferred solution: Full refund
Because the driver Luis didn’t stop and it was a a night
Preferred solution: Full refund
Driver never showed up
Preferred solution: Full refund
User's recommendation: Good company just depends on the type of driver you end up with
My uber I'd is blocked
Preferred solution: For riding
User's recommendation: No contact customer support
Reactivation
Preferred solution: Just to drive again and make some $
I was accused as a driver of driving wrong car
Hi Im Cynthia Matthews I drove for Uber 2 years and I was accused of driving incorrect car the customer ride was paid by the family of theirs the rider stated was canceled by many drivers so I explained I must be the last one who didnt cancel the prior ones did Im the correct one but the payee thought I was the previous one whom cancel so she put wrong vehicle report but wax too late to delete it or she may thought th wouldnt get in trouble after I explained I been with Uber 2 years 7000 trips and only these complaints which I feel I should look in to my situation as what work I done and record Im deactivated without understanding why I cant even do ubereats then go back to driving I was deactivated all together? I was in correct vehicle I dont understand
- Great company to work for love the app
- Do not value drivers as much as customers
Preferred solution: Back to driving
User's recommendation: I will ask yo verification of me being in correct car
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerGood service sucks
- Good service
- Delayed my trip
Preferred solution: Full refund
User's recommendation: No good dont do it
Really bad service and always overcharging
- Are fast
- Over charged from what is being shown at your payment upfront
Preferred solution: Price reduction
User's recommendation: Always check your receipts because lately there’s an OVERCHAGED in every ride you take from them.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerLeft my phone in Uber car
Preferred solution: To get my phone back
Please call me at832-233-**** Zella Anderson
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerFraudulent activity
- Proof of card and picture name matches
- Con artists
Preferred solution: Full refund
User's recommendation: Get a pin number only I can use
No result
I rang on my wifes phone when my phone was lost and I couldnt get an anyone to contact the driver to see if my bag with the phone had been found. I dealt with 3 chat agents, Annan,Jomar and John.
John did his best but the other 2 closed the chat without helping me. Each time I was given a link to fix the problem I ended up in the same Catch 22 situation. Anna said someone would contact me but no one did. John gave me a link and very good instructions on what to do but what he said was in the link, wasnt.
There must be some way you can make it easier for riders who leave their phones in a car to access their account. I couldnt even email you because to get onto Gmail I had to confirm a code sent to my missing phone. All in all it was a frustrating day and it was all my fault.
I hadnt lost my phone,it was in my wifes mobility walker and I had forgotten I put it there. My bad but the issue of accessing my account without my phone still remains.
Preferred solution: Apology
Payment issue
- Availability
- High cost
User's recommendation: Include information on locations where cash payments are not allowed on your portal so they don't have to find out afterwards
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerLost my mobile in cab uber go
I want to complaint of the Driver Name Rinku Gupta on 25/7/23 we had our trip to Borivali Kora Kendra pulse diagnostic while getting down at 12.24 we got from cab and and forgot our new mobile worth 30000 in the cab only back seat and in 2 mins we called on our mobile but it's was continuous ringing but the driver was not picking the phone then we took help from uber app and they gave his no at 1.30 pm and we were continuous calling him but he is not picking the phone at 3.00 pm he called we told to search in back seat he was on the phone only he told he is not able to find it and same movement he hang the phone and same time our phone is also switched off and he is also not picking the phone alteast 100 times pls help us to get phone if he want extra tip we will give him as all our work no is in that and nobody from your customer service is calling us please help
Leena Shetty
996778****
- Nobody is there to talk and listen
Preferred solution: Deliver product or service ordered
They change me twice
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You want them to apologize for YOUR mistake?
That is what it seems like, but give them come credit at least. At least they are admitting to a fault rather than blaming the driver.