Unclaimed
Uber
Reviews and Complaints
7.4M
CLAIMED LOSSES
18.5K
TOTAL REVIEWS
740K
PAGE VIEWS
70
ISSUES RESOLVED
Uber Reviews
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New ReviewerI Have An issue
I Am An HiV Victim Who Is Also HiV Undetectable. In Also Has Had The Virus For 8 Years. Is Their A Voucher Allowed To Men & Women. That Are Also In My Boat.
ID
Cons
- Need customer support
- Customer support is non-existent
Preferred solution
Price reduction
New Reviewer
Can’t get help when needed as a driver. Help button is of no use!! Automated system not helpful Very dissatisfied because I’m ready to drive but can’t because of the optional certification for alcoho
Cant talk to someone at Uber support without being charged for help! I cant start driving because of the optional alcohol certification page. I DO NOT WANT this certification. Please reply back quickly, Im ready to drive
ID
Pros
- Good customers
Cons
- Customer service and help button on uber app are both hopeless
- Automated system is so disappointing
Preferred solution
Help with getting the optional alcohol delivery certification off so I can start driving! I never wanted it!!
New Reviewer
Location problem
I having problem everyday going home from work at 2280 Gellert Blvd. at Aegis. Drivers cant find my location and Im ending paying more because they cant find me. I even tried to message them the address right after I booked the ride. Still they go somewhere else. Please help. $3.00 extra everyday is not acceptable because they cant find my location.
ID
Location
South San Francisco, California
Service
Uber Customer Care
Pros
- Available option
Preferred solution
Let the company propose a solution
New Reviewer
Driver was rude n lied I didn’t wear a face mask
The driver was racist and report me that I didn't wear a face mask, which I wore during the whole trip coming from the Airport. The driver was very rude, racist n after all reported that I didn't wear a face mask if Inter read this please contact me and check her video cameras. Thanks
User's recommendation: Be aware of rude drivers.
ID
Location
Nashville-Davidson, Tennessee
Pros
- Fast
- Instant service
Cons
- Driver was insane us what i can tell you
Preferred solution
Apology
New Reviewer
Illegal charges
Excellent Service though sometimes it may be very difficult or long wait times getting a vehicle in some locations even in large inhabited towns like Morgan Hill CA where I leave.
User's recommendation: Don't relied on Uber if you are visiting Morgan Hill CA if you hope to use Uber after 8.pm.
ID
Location
Carmichael, California
Loss
$20
Preferred solution
Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New ReviewerRefund Not Credited
I had two trips back to back both canceled by the driver. One cancellation fee was credited the other has not. It's been 7 business days. It shows I was credited but it has not reached my credit card as of yet. My trip was 1/4/22. I cannot find an option in the app to resolve my problem. Help!
User's recommendation: Know your pickup location, speak up to the driver (I had two rude ones) and the company (if possible).
ID
Location
West Roxbury, Massachusetts
Pros
- Cars are generally available anytime
Cons
- Some of the drivers need etiquette classes use uber black
Preferred solution
Full refund
New Reviewer
Please an black my id
Hi my name is mallesh im in Bangalore please bay name so please in black I'd im loging uber auto please reply me 866006**** thank you
User's recommendation: Open my id.
ID
Location
Bengaluru, Karnataka
Loss
$3500
Preferred solution
Deliver product or service ordered
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New ReviewerNo me abrio la puerta y siguio el viaje como si yo fuera con el y me cobro
mil no le abrio la puerta a mi esposa y se fue como si siguiera el viaje aparte me estába cobrando no contesto mis msj ni llamadas
ID
Location
Kearny, New Jersey
I was charged $ 7.50 as cancellation fee and the driver was the one who cancelled the trip.
The driver didn't go to my location to pick me up and he send message that he was in my location but i didn't see his car with the plate number. I replied to hom with the exact lication but he cancelled my trip and charged me.
ID
Location
Seattle, Washington
New Reviewer
Overcharged for the ride
I've been charged for an old trip for which I already paid. Idk wtf had happened. My fare charge was 514 and it got updated to 1.2k Outta no where. Pls fix this asap
User's recommendation: Never use uber ofc.
ID
Location
Bengaluru, Karnataka
Pros
- Usually on time for pick up and drop off
Cons
- Charge without services
Loss
$10
Preferred solution
Price reduction
New Reviewer
Card Was Charged, I don’t use Uber anymore
My card was charged $10 that I want refunded back. Why was I charged? I no longer use Uber at this point
ID
Loss
$10
Preferred solution
Full refund
New Reviewer
Not working
Not working in my Uber app not login in my app not open my app assssssss. Asdfgj zo DP dp GP GP GP GP GP GP goodluck cl hii
User's recommendation: Calling castamar care.
ID
Location
Hyderabad, Telangana
They need to have a main telephone or e-mail address so customer’s can reach them DIRECTLY
(1) trying to reach someone because they were rejecting all my credit cards for a hospital visit i had to get to.All credit cards were good (2) having whatever company that they were working with charge my card for a membership that i didnt authorize and then jump through hoops to fix (which was finally resolved
User's recommendation: get a direct contact nimbet.
ID
Location
Arlington, Massachusetts
I can’t logging to my account
My account says its disabled Im trying to get to the button of it but its not letting me sign in on the account
ID
Location
New York, New York
Pros
- I use to love my uber drivers before this
Showing 2 pending reservations and charges for the same time and date
Uber did charge me for a canceled trip but they reimbursed me a part of my trip. So I guess this was their way to correct and make things right. So I have to say that was something they really did not have to, and maybe the only way they could resolve the issue. So I have to say thank you to Uber for their effort to keep me as a customer, and I will use them again. Thank you for your time and attention to my situation. Merry Christmas and Happy New Year.
User's recommendation: Continue to do the right thing for your customers.
ID
Location
Spring Hill, Florida
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