New Reviewer

Unable to update my payment information

I have a new checking account with a different bank. Therefor, I have to provide updated payment information.

User's recommendation: Highly recommended.

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ID
#3599816 Review #3599816 is a subjective opinion of poster.
Location
Punxsutawney, Pennsylvania
Preferred solution
Update payment info

I was Charged ₹357 for no reason

I travelled from indirapuram to RKP on 16 April n paid 510 cash to driver . But when I took Uber on 18 May driver asked for 456 telling me that there is outstanding bill . I was shocked to know that ..gave calls again and again to Uber but no knw resolved the issue .after a struggle of about half an hour I gave up and paid 456 to Yogesh who was so rude to talk . I lodge a Complint against his behavior towards lady passenger n request the team to look into the matter and refund my money asap Thanks Regards Jassy
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ID
#3598992 Review #3598992 is a subjective opinion of poster.
Location
New Delhi, National Capital Territory Of Delhi
New Reviewer

There is driver take extra charges from me

The driver took $45.00 cash as fare and tip. This was my first time ever using Uber. I showed the charge and said i will give her a 25% tip she sade ok. I didn't know it will also come off my card because when i order the ride today it didn't ask for my card info. On Tuesday i tried ordering an Uber that's when i put my card info in. When i canceled the ride it held my bank card #. So i paid for ride today twice one on card and Mary accepted the payment when she dropped us off at airport. I am requesting one charge and tip to be returned to my account please. Thank you
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ID
#3598554 Review #3598554 is a subjective opinion of poster.
Pros
  • Need a phone number
Cons
  • Mistakes on your end
Loss
$45
Preferred solution
Apology

I am not cancel the ride but they are charging me

I didnt cancel but the driver canceled but they are charging me and the driver is arrogant he simply cut the phone. Usage and making complaints to Uber is very difficult
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ID
#3598178 Review #3598178 is a subjective opinion of poster.
Location
Bengaluru, Karnataka
New Reviewer

Pissed customer

I got charge for an Uber I didnt use and I calll the customer service number and get a number that is disconnected this is BS.
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ID
#3597556 Review #3597556 is a subjective opinion of poster.
Location
Redmond, Washington
Preferred solution
Full refund

FULL refund

Uber - FULL refund
I ordered food from Whataramen After an hour I called the restaurant they said NO UBER DRIVER EVER SHOWED UP TWO AND A HALF HOURS LATER it was delivered the UBER DRIVER NEVER SHOWED UP at the restraunt and the 2nd one needed an address needless to say I spent $20.16 for cold food for dinner totally unacceptable

User's recommendation: Never.

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ID
#3597493 Review #3597493 is a subjective opinion of poster.
Location
Frisco, Texas

FULL refund

I waited 2 and a 1/2 hours to get cold food and I was charged $26.14 on my account I want a full refund NO Uber driver EVER SHOWED UP TO DELIVER MY DINNER and then the 2nd one didn't have the address totally unacceptable

User's recommendation: Never.

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ID
#3597460 Review #3597460 is a subjective opinion of poster.
Location
Frisco, Texas
Loss
$24
Preferred solution
Full refund
New Reviewer

Can’t talk to a live person.

Cant talk to a live person on the phone. You have to text or email somebody. Not very good customer service

User's recommendation: Can’t talk to anyone on the phone.

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ID
#3597410 Review #3597410 is a subjective opinion of poster.
Location
Houston, Texas
Cons
  • Cant talk to anyone on the phone
  • Overpriced
Loss
$10
Preferred solution
Price reduction
New Reviewer
I have been ordering from Uber for years and twice in the last month our address has been somewhere down the road from us. This is completely unacceptable. I have had the same address since I started using Uber and the Uber programmed app has taken upon itself to...
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ID
#3597403 Review #3597403 is a subjective opinion of poster.
Location
Evansville, Indiana
Preferred solution
Let the company propose a solution
New Reviewer

I was told I would be charged 57 dollars and got charged an additional 10 dollars.

I got charged an additional 10 dollars to my trip. I already paid for my ride. It isnt my fault the highway was closed and it took longer. That isnt my responsibility.
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ID
#3597388 Review #3597388 is a subjective opinion of poster.
Cons
  • Not giving price in front
Loss
$10
New Reviewer

Driver issue

I have paid full amount of tip but driver was reported to i haven't paid full amount, i am not able to use uber
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ID
#3597384 Review #3597384 is a subjective opinion of poster.
Location
Kolkata, West Bengal
New Reviewer

Cancellation issue

I tried for over 45 min to cancel an order. I want a response from a real person. I have stopped payment for the order
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ID
#3597324 Review #3597324 is a subjective opinion of poster.
Location
Salt Lake City, Utah

I was dissatisfied with service

The driver arrived late with a dirty car. The driver had her husband to drive . The driver had her toddler baby sitting in the back seat with her and sleeping. The car was filthy. Is this appropriate for someone to bring their baby with them as they work? The driver had me to sit in front seat with husband as he drove. Isnt this a liability with a child in car? I also had concerns as it appeared to be the smell of liquor in the car.

User's recommendation: Very little.

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1 comment
#2185831

"had concerns" You had "concerns" but got in the car anyway? Gotcha..

ID
#3596835 Review #3596835 is a subjective opinion of poster.
Location
Dallas, Texas
New Reviewer

Payment issue

Yes I'm still have an issue. My request was never resolved or couldn't get any to give me a call regarding this issue. I was dropped off in wrong location & charged incorrectly twice.
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ID
#3596720 Review #3596720 is a subjective opinion of poster.
Location
Saint Louis, Missouri
Cons
  • No available website for non customers no communication
Loss
$58
Preferred solution
Full refund
New Reviewer

Terrible service

I made a reservation 2 weeks in advance in advance so I could get picked up at 5:30 in the morning morning at 5:35 I call the drive up and he tells me that hes at least 25 to 30 minutes away from my location station With a customer in the car With that said I had no choice but to get into my car drive to the airport and park and long term parking My name is John you can call me at 203895****

User's recommendation: Don't use this service.

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ID
#3596502 Review #3596502 is a subjective opinion of poster.
Location
Milford, Connecticut
Pros
  • Have no pros
Cons
  • Left me stranded and charged
Loss
$226
Preferred solution
I want to be reimbursed the parking at the airport