New Reviewer

Dispute charges

i canceled my ride & they still charge me whrn i never got in the car to take the ridei canceled & was still charge
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ID
#3095012 Review #3095012 is a subjective opinion of poster.
Pros
  • Service is convenient unless you have an issue
  • Prompt
  • Cancellation policy
Cons
  • Customer service availability
  • Es de lo peor
  • Auto charged my account and i dont even have the app
Loss
$9
Preferred solution
Full refund
New Reviewer

Abandoned by a driver last night

Last night on a dark side street I called Uber and was told my driver Mike would be there in 20 minutes. Forty minutes later still waiting and it is even darker and Mike is not answering the Phone. Finally He picked up and told me , he was done for the night and did not know how to turn off his Uber app. By this time a car Of men wen circling me and yelling at me and I had to run for help. Please I need someone from Uber to call me! Michelle
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ID
#3094789 Review #3094789 is a subjective opinion of poster.
Location
Sacramento, California
Preferred solution
A phone call from Uber
New Reviewer

Driver falsely canceling my Ride

Uber - Driver falsely canceling my Ride
I order a Uber and the driver didnt wanna come all the way to the destination, and Told me he wasnt.. so he lied and said I didnt have on a mask just to cancel it.. So I got charged a fee and didnt get my money back.. he was very rude
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ID
#3094622 Review #3094622 is a subjective opinion of poster.
Location
Joliet, Illinois
Loss
$12
Preferred solution
Full refund

Bad bad

Im waiting for refunds and its been since November 14 I cry every night cause you guys are causing me stess I cant believe how bad you guys are not to refund me when you promise me you except it and you dont refund me I reach out to about 29 time and nothing so far Im so stress

User's recommendation: Nope.

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ID
#3094459 Review #3094459 is a subjective opinion of poster.
Location
Lachine, Quebec
New Reviewer

Follow with ari about employment

They weren't any help in trying to find out about my employment status and whether or not I'm a part of the team or not, I don't understand what it takes to be a Uber driver!!

User's recommendation: Don't call the support number.

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ID
#3094398 Review #3094398 is a subjective opinion of poster.
Location
Philadelphia, Pennsylvania

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Difference in fare

I booked uber from mobile number 988342****. At the time of booking fare was showing 439 but I was charged 812 . So I request u to refund the amount
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ID
#3094372 Review #3094372 is a subjective opinion of poster.
Location
Kolkata, West Bengal
Preferred solution
Price reduction
New Reviewer

I can't update my payment methods

I cleared my two payment methods on file because one card was breached and the other is expired. Now I cannot add the additional cards into my profile for payment
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ID
#3094347 Review #3094347 is a subjective opinion of poster.
Location
Oakland, California
New Reviewer

Fraud

The phone #listed is not in service. People are tired of looking at the app which still doesnt resolve an issue. U need phone agents to help us. Someone has fraudulently used my account several times. And UBER has failed me
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ID
#3094330 Review #3094330 is a subjective opinion of poster.
Location
Chelan, Washington
Preferred solution
Make sure someone else is not using my account
New Reviewer

Charges on cancelled rides that you cancelledj

You cancelled 2 Uber rides today & said to get another ride. Finally I got a ride the 3 rd attempt. Now you are charging me for 3 cancelled rides
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1 comment
#2095742

You charged me for 4 cancelled rides today. I did not cancel them .

I was waiting at a Tesla dealership & ordered a ride. It came back they would be there in 5 min. The it said it was cancelled & for me to get another ride. I ordered the second ride & it accepted & said in 6 min .

Then it cancelled again & told me to get another ride which finally came . You charged 4 cancellation fees 5.28 x 4 = $21.12

ID
#3094275 Review #3094275 is a subjective opinion of poster.
Location
Houston, Texas
Loss
$21
Preferred solution
Full refund
New Reviewer

Your rejecting m credit card. Card company says I have plenty. Why reject?

I need a live person! You are rejecting my valid credit card. I checked and card is very ok. Why rejection?

User's recommendation: Wish I jn ew. Use Lyft.

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ID
#3094255 Review #3094255 is a subjective opinion of poster.
Location
Minnetonka, Minnesota
Loss
$190
Preferred solution
I am ant you to accept my valid card! You’re rejecting it.

Bad uber drivers

Well, I had no reply from uber. Maybe they are not interested in these bad drivers. As long a the can makes money with their app, they will turn a blind eye to all complaintsbad

User's recommendation: Get ride ofrece all those foreign nationals with porque driving skills.

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ID
#3093916 Review #3093916 is a subjective opinion of poster.
Location
Cape Town, Western Cape
New Reviewer

Driver was like third class behaves and car was dirty condition AC not working very bed experience

Driver behaviour very poor he was arguing like any thing car was very poor condition AC not working. Really I felt very bed. Now your standard is not up to the mark Roop chand 987300****
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ID
#3093908 Review #3093908 is a subjective opinion of poster.
Location
New Delhi, National Capital Territory Of Delhi

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Complaint of driver

Uber - Complaint of driver
I am traveling from Gurgaon to Vasant Kunj by uber now and this driver Pradeep Kumar is very arrogant and behaving manner less and is not following covid protocol as he is not wearing his mask properly and coughing regularly,please take strict action against him
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ID
#3093822 Review #3093822 is a subjective opinion of poster.
Location
Delhi, National Capital Territory Of Delhi
Preferred solution
Apology
New Reviewer

A text message

Uber - A text message
I got a text last night I did not order an uber and this text is a 202 phone number Im in Chadds Ford , PA 19342 610-500-****
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ID
#3093803 Review #3093803 is a subjective opinion of poster.
Location
Glen Mills, Pennsylvania
Pros
  • Fine

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Gouging for early morning airport trips in Perth, Western Australia.

The 'competitive' quoted fares encouraged me to book Uber on several occasions for early morning trips to catch flights from Perth to mine sites, but on several occasions the actual was much higher (x2.5 or worse), significantly higher than the competition. Making a...
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ID
#3093798 Review #3093798 is a subjective opinion of poster.
Preferred solution
Let the company propose a solution