New Reviewer

Double charged for a trip

Uber - Double charged for a trip
I paid the driver $30 cash for this ride and was charged an extra $26.16 via debt card for that trip as well.

User's recommendation: Do not pay cash.

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2 comments
#1888155

No, don't pay with a debit card to begin with. If you really must use a plastic card, then use a credit card and omit any tip.

Why are you tipping to begin with?

The driver gets paid to take you somewhere. That's his job.

#1888154

No, don't pay with a debit card to begin with. If you really must use a plastic card, then use a credit card and omit any tip.

Why are you tipping to begin with?

The driver gets paid to take you somewhere. That's his job.

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ID
#2033245 Review #2033245 is a subjective opinion of poster.
Loss
$26
Preferred solution
Full refund

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Verified Reviewer
New Reviewer

My account Is disabled

Uber - My account Is disabled
I called a few times about the phone accepting orders that I did not pick up myself. The person I spoke to every time said it was no problem. I do not make money when I cancel the order. I don't understand where the fraud is. And I called and always was told it was ok.

User's recommendation: Don't give up trying to contact Uber.

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ID
#2032963 Review #2032963 is a subjective opinion of poster.
Product
Uber Mobile Application
Pros
  • Have been good in the past
  • Liked all the service uber
Cons
  • Customer service availability
Loss
$100
Preferred solution
My account turned on

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Verified Reviewer
New Reviewer

I'm having trouble signing into my account

My name is omonuwa osunde and my email address is omonuwsosunde@***.com I forget my password also need to.update my phone number
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ID
#2029472 Review #2029472 is a subjective opinion of poster.
Product
Uber Account
Preferred solution
Deliver product or service ordered
New Reviewer

Over Charged

I was charged $91.56 for a $60 ride Need a refund of my money
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ID
#2024211 Review #2024211 is a subjective opinion of poster.
Pros
  • Available when and where i need them
  • No one has made contact
Preferred solution
Price reduction
New Reviewer

Cant receive orders and already summited all documents

Uber - Cant receive orders and already summited all documents
I summited all of my documents 3 weeks ago. I've been waiting on uber support to process my info. And yet they still haven't so I am trying to see what is going on.
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ID
#2023030 Review #2023030 is a subjective opinion of poster.
Product
Uber Driver Mobile Application
Pros
  • Good company to work for
Cons
  • Uber
  • No way to contact anyone over phone
Preferred solution
Get started with the deliveries
New Reviewer

Driver took wrong turn and i got charged more money

When I set up the ride I am going t ok the airport for work and it always asks me where to in the airport and I said the Blue side departures JetBlue and the driver ended up near rental cars then he was trying to turn around and went the wrong way so we went all the way out to St. Petersburg. I got charged for the drive out there and it wasnt my fault. The orginal fare was $26 and then it ended up being $47.
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ID
#2019962 Review #2019962 is a subjective opinion of poster.
Cons
  • Overcharged me
Preferred solution
Full refund

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Verified Reviewer
New Reviewer

Paid for Uber never got an Uber

I got on the app and put where I need to go and yall took my payment but it never came

User's recommendation: Yeah.

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ID
#2017353 Review #2017353 is a subjective opinion of poster.
Product
Uber Debit Card
Pros
  • Phone disconnected
Cons
  • Rip off over charged misleading
Loss
$10
Preferred solution
Full refund

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Verified Reviewer
New Reviewer

Dlspute a charge

I was charged almost double for a trip and I was already in a Uber and they booked another ride
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ID
#2016798 Review #2016798 is a subjective opinion of poster.
Product
Uber Debit Card
Pros
  • Usually respectful and helpful drivers
Cons
  • I cannot get a human being to talk to it is outrageous
Preferred solution
Price reduction
New Reviewer

Resolved: Charged twice for one trip

Update by user Jun 25, 2020

Company fixed the issue and I have been provided with full refund.

Original review posted by user Jun 25, 2020
The only a credit 4 trip Hey what my money-back
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Resolved
ID
#2012833 Review #2012833 is a subjective opinion of poster.
Cons
  • Overcharged me
Loss
$117
Preferred solution
Full refund

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

I was charged 67.94 at 1:24 am this morning, it was not me used it

Uber - I was charged 67.94 at 1:24 am this morning, it was not me used it
Uber - I was charged 67.94 at 1:24 am this morning, it was not me used it
There was a charge for$ 67.94 at 1:24 am i was sleeping i dont know who use my card because i did not use uber lastnight i need to know who that person and where i need my money back my old #was 929393**** it lost over 3 years ago ,I have a new number since then 929322**** what my job email becasue i only use uber to go work and home sometimes to the bank no where else so i would like my money back i will call my bank now because I was sleeping no here at home leave there everyone was a sleepmy personal email is regentst2002@***.com my personal cell 929322**** thank you

User's recommendation: I need to talk to some one no one answer my call this.

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ID
#2011968 Review #2011968 is a subjective opinion of poster.
Service
Uber Customer Care
Pros
  • Good service
  • It delivers food
  • Convenience of uber
Cons
  • Hard to talk to somebody
Loss
$68
Preferred solution
Full refund

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

More information on dissatisfaction with ride

Uber - More information on dissatisfaction with ride
I scheduled a ride for 6:00 a.m. The driver, Gregory, arrived at 5:43 a.m. I wasn't ready. I was originally charged a wait fee because Gregory was still waiting at 6:01 a.m. UNSATISFACTORY!!!! I used automated system, but, while my wait fee was refunded, there was no apology for Gregory arriving over 15 minutes early, then barely 1 minute into my pickup window, I was charged a wait fee. I NEVER received even a pro forma apology.
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ID
#2009417 Review #2009417 is a subjective opinion of poster.
Pros
  • Available when and where i need them
Cons
  • This time
  • Driver arrived over 15 min early
Preferred solution
Full refund
New Reviewer

Driver's license verification

Ok than. If yall r soo thankful 4 hearing from us than why cant uber get anything done right. Oh tyt is vf right. Uber blames checkr &;;;;;;;;;;;;;; checkr blames uber. Ummm. I have been ask to reapply again because of some how uber & checkr has lost my info. I have been waiting 4 over 6 months 4 yall to get it right. I have sent in my Maryland driver's licenses like idk how many times & oh yea hear is a good 1 for u. Yall use alot let me tell u. It this pharse: Ok sir I have made an internal ticket to our HR depart & internal team that works on this kinda stuff. I will follow up closely so that I can keep on top of it. But it will take 5-7 business days tho. I have hurd that phrase sooo much it has really gotten under my skin. So let's see how this is going to be handled. ( I DONT WANT TO HEAR THAT I HAVE TO UP LOAD MY OTER DRIVERS LICENSES THAT I HAVE DONE THAT OVER ALOT OF TIMES). So please feel free to email me @ blacktopjockey1973@***.com or call me anytime on my 724.516.5284.5284
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ID
#2008079 Review #2008079 is a subjective opinion of poster.
Product
Uber Driver Mobile Application
Preferred solution
Let the company propose a solution

Status of background check

I tried to contact Uber numerous times with no success. They do not resolve the issue

User's recommendation: Don't bother trying to contact Uber customer service.

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ID
#2004164 Review #2004164 is a subjective opinion of poster.
Location
Oklahoma, United States
Service
Uber Customer Care
New Reviewer

Wrong pick up address

You guys are just legal criminals! You have my pick up address WRONG! It is 2625 East Grail Street Wichita, KS 67211! Get your frickin' act together or send me back my wallet money to the address listed!!!!!!!!!!! Go with someone else while you still have your money and sanity!

User's recommendation: Go with someone else whilevyou still have your money and sanity!

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ID
#1999810 Review #1999810 is a subjective opinion of poster.
Service
Uber Taxi Service
Pros
  • One time
  • Customer service no contact number
  • Good service
Preferred solution
My pick up address (2625 East Grail Street Wichita, KS 67211

Want outstation ride

There was a message from the company before lockdown that outstation ride will be activated within a 3-4 days. But it is still not activated. Reason- unknown from your side. Your Patna office is not functioning. So I am offline. You are disobeying your commitment. So I am offline

User's recommendation: Be committed.

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ID
#1997966 Review #1997966 is a subjective opinion of poster.
Location
New Delhi, National Capital Territory Of Delhi