Thank you for your immediate response to my issue.

I sent for a Uber to pick up a cancer patient and the driver would not go to the side of the house to pick her up. She cannot come down front stairs from cancer. Driver just took off
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ID
#3089107 Review #3089107 is a subjective opinion of poster.
Location
Somerville, Massachusetts
New Reviewer

Waiting time is 1.30 hour .my family function is missing because your driver not come in time

Please check I am waiting 1.30 hour but your driver is not come.my special family function is missing because of your driver is not coming. Please check calling time and respond time my no is999941**** Request : if any problem person want to talk with service provider of Uber witch no we call or responsible ancer given to customer

User's recommendation: Fack comments organization.

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ID
#3088849 Review #3088849 is a subjective opinion of poster.
Location
Faridabad, Haryana
Preferred solution
Deliver product or service ordered
New Reviewer

Abused

after booking was confirmed,driver called up to know my drop off location but after that he drove away and did not turned,finally i took a cab and came home,then again somene called me and asked to cancel which i denied obviously because i did not wanted to be charged for cancellation,after tjat he started abusing me the filthiest,which i cannot mention. i expect an immediate action,so that no othet valued customer goes through this.
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ID
#3088838 Review #3088838 is a subjective opinion of poster.
Loss
$1
Preferred solution
driver should call and apologize
New Reviewer

Need to Speak to agent

We encountered a truck in the ditch which caused us to take a route a lot longer then the original. Also the driver was very rude and unprofessional and made comments that were unnecessary
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ID
#3088706 Review #3088706 is a subjective opinion of poster.
Location
Charlotte, North Carolina
Pros
  • Getting rides
Cons
  • Horrible customer service or lack there of
Preferred solution
Price reduction

I recommend to install Uber on your phone

When I tried to reach Uber I found it difficult to do so but other than that Uber is very convenient.

User's recommendation: Get Uber App.

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ID
#3088694 Review #3088694 is a subjective opinion of poster.
Location
Vancouver, British Columbia

I was charged twice for the same trip on Mon.

I was charged twice for the same trip last week from 495 The West Mall to 4251 Dundas Street West Toronto Please review and send me my money to my account. Thanks
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ID
#3088556 Review #3088556 is a subjective opinion of poster.
Location
Brampton, Ontario

Being charged for a cancelled teip

Arrive @florida airport from ATL very late My flights had been cancelled 2x before proceeding Got her got bags then called for ride 11/20146amvRankovic driver 78adnr) car details After much back &;;;;;;;;;;;;;;;;;;;;;;;;;;;; forth we couldn't connect Called security and person Omg the difference in customer service he walk me through process of getting to him I'm a much older person walking is a bit of a issue Any way that ride was just fabulous Now the thing is I'm being charge twice One for not riding the other for the success Went on Google to get to talk to someone that was a bust both numbers listed as Uber are sale reps for Medicare Really...
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ID
#3088432 Review #3088432 is a subjective opinion of poster.
New Reviewer

The Uber website will not let me delete one of my credit cards

I changed my American Express card number and added it to the Uber account but the website will not let me delete the old card
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ID
#3088313 Review #3088313 is a subjective opinion of poster.
Location
Sacramento, California

Issue still unresolved!

Triple charged &;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; more! Still unresolved! Unable to speak to live agent! Contact numbers are for security only. Charges occurred on November 12th, 2021. Horrible customer service beside the driver known as Negron. Unless resolved immediately, recourse will be through my Credit Provider along with notification to BBB! Thank You, Thomas Burke 561-951-**** TEB@***.com
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ID
#3088251 Review #3088251 is a subjective opinion of poster.
Location
Port Saint Lucie, Florida

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Refund needed

I booked a uber and it charged my card the driver never showed up i waited 45 min a picture of druver was on my screen messh his name was and never showed now i missed work and they took my money im nit very happy this is my first ti.e using uber and it was horribke my num is 778899****onno
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ID
#3088245 Review #3088245 is a subjective opinion of poster.
Location
Kelowna, British Columbia
Loss
$18
New Reviewer

Need to Check on a scheduled ride and cancel another

1. Uber needs to change their policy on waiting charges for drivers. Many drivers deliberately arrive at nearby locations other than the one they should charge customers for waiting fees. 2. Uber needs to configure its app design, so customers can check on reserved car service ordered. 3. Customer need a number to talk to a human for issues not covered on the website or app.
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ID
#3088060 Review #3088060 is a subjective opinion of poster.
Pros
  • Safety
Cons
  • Over charged
  • No available existent support
Loss
$25
Preferred solution
Let the company propose a solution

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Billing mistake

I got billed $24.99 4 a thing for Uber and I deleted my account two days after I started this 7 days free of the trial time and I got charge for it when I had already deleted the account
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ID
#3088032 Review #3088032 is a subjective opinion of poster.
Location
Ringwood, New Jersey
Loss
$2499
Preferred solution
Full refund
New Reviewer

Got charged for a trip and tip I didn't take

I called for Uber yesterday from Charlotte airport. Spoke with the driver, driver told me he was down at zone 4 and i was up at the arrival waiting, went down to meet the driver, but he was no where to be found, and my card was charged $42 and $5 for tip for what?
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ID
#3087975 Review #3087975 is a subjective opinion of poster.
Preferred solution
Full refund
New Reviewer

Extra paid

My trip was 547rs, which I had given cash to driver and even today when I book second trip, 547rs has been deducted. From my account. After complaining, only 150rs has come in Uber cash, what about 397rs?
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ID
#3087901 Review #3087901 is a subjective opinion of poster.
Location
Delhi, National Capital Territory Of Delhi
Preferred solution
Full refund

Overcharge

I'm writing this from Kenya. My uber driver asked me to oay kshs.900 instead of kshs.210 and declined to refund me the full balance. when i threatened to email a complaint, he refunded me Kshs 250 only. I'm claiming a refund of the outstanding balance of ksh 440 asap. PKJ7ULUI35 Confirmed. Ksh900.00 sent to MICHAEL KIOKO 072059**** on 19/11/21 at 8:19 AM. New M-PESA balance is Ksh1,063.33. Transaction cost, Ksh12.00. Amount you can transact within the day is 299,100.00. Send KES100 &;;;;;;;; below to POCHI LA BIASHARA for FREE! To reverse, foward this message to 456.
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ID
#3087787 Review #3087787 is a subjective opinion of poster.
Location
Nairobi, Nairobi Province