Terrible customer service

People that work for customer service do not know their job. Never helpful. Hang up on you when they dont know the answer to your question. There is no way to make an appointment to see someone because the app says no available all the time. Your company really needs to start caring about people a little!

User's recommendation: Find another company to work with.

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ID
#3033769 Review #3033769 is a subjective opinion of poster.
Location
Pincourt, Quebec
New Reviewer

Refund on uber pass

Uner pass renewed today. I no longer need this service. Can ky money please be refunded and the service cancled immediately.
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ID
#3033721 Review #3033721 is a subjective opinion of poster.
Loss
$25
Preferred solution
Let the company propose a solution

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Verified Reviewer
New Reviewer

Charged me for a ride that didn't come

First driver came and didn't stop. Second driver told me to cancel because his not coming! So why am I getting charged for them canceling the ride.
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ID
#3033645 Review #3033645 is a subjective opinion of poster.
Location
Panama City, Florida
Pros
  • No one has made contact
  • Uber stole my money
Cons
  • Hard to get in touch with someone verbally
  • I cannot get a human being to talk to it is outrageous
Loss
$996
Preferred solution
Full refund
New Reviewer

Driver left without me and charged me

He just did not wait, I just dont understand. He called and said he was there and i asked if see a man and woman he said no i said ok they must be ibn store let e let them kniw you are there. I tried to call him right back when was coming out the door to let him know my son was coming out the door but his phone had me blocked and he left.
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ID
#3033621 Review #3033621 is a subjective opinion of poster.
Location
Charlotte, North Carolina
Loss
$6
Preferred solution
Full refund
New Reviewer

Unauthorized charge on my credit card

I just noticed a monthly unauthorized deductions from my card that has been ongoing for about 7 months now. I need refund of all with immediate effect. Pls and thank you

User's recommendation: Pay attention to charges from your account.

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ID
#3033544 Review #3033544 is a subjective opinion of poster.
Pros
  • Had no issue til now
Preferred solution
Full refund

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Verified Reviewer
New Reviewer

Took money out of account

80 something dollars was taking out of my account for a 17 dollar ride and I can't get in contact with anyone to help
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ID
#3032450 Review #3032450 is a subjective opinion of poster.
Location
Cleveland, Ohio
Loss
$80
Preferred solution
Full refund

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Verified Reviewer
New Reviewer

I need help

The driver app wont let me start driving and Ive filled everything out and I even went through the whole background check. Can you please help me because I am wanting to start driving
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ID
#3032239 Review #3032239 is a subjective opinion of poster.
Location
Erlanger, Kentucky
Cons
  • Difficult to correct problems with app
Preferred solution
I want to start driving
New Reviewer

My count is black I don't know why and then tell me what reason

I dont know what happened and why they close my account I never have known any problem with Customer my license is too old Im good driver I dont have no any problem with nobody and then Ill tell me what is the reason I just want to reason
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ID
#3031957 Review #3031957 is a subjective opinion of poster.
Location
The Bronx, New York

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Charged

Well I was charged not only for one ride I did not set up for request as you say nor even take I was charged for five at 24.99 a piece

User's recommendation: Do not even think about Uber they'll get you whether you ride with them or not.

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ID
#3031946 Review #3031946 is a subjective opinion of poster.
Location
Asheville, North Carolina
Loss
$121
Preferred solution
Full refund
New Reviewer

I call for Uber I was told no driver at this moment. From 12100 w Sunrise Blvd plantation to 11128 nw 38 place They took out charges 10.88 $ I had to find way home not by Uber. I need back my refund

I call for Uber. And I was told no Uber available, but yet I was charged to my account $10.88. I needed my refund please. No one showed I had to find mg way home. From 12100 w Sunrise Blvd to 11128 Nw 38th place in

User's recommendation: Markland.

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ID
#3031813 Review #3031813 is a subjective opinion of poster.
Location
Fort Lauderdale, Florida
Pros
  • Did nof show up
Loss
$11
Preferred solution
Full refund
New Reviewer

They are charging me monthly fee

I called because Uber is charging me 24.99 a month for something I did not apply for. They started to charge me since September so I called my Bank and they said Uber has to reimburse me for all those months.
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ID
#3031787 Review #3031787 is a subjective opinion of poster.
Location
Vallejo, California

I have cash only

I only used Uber once before, 2 years ago, and didn't have any problems. He came on time. Had a safe ride from Hemet, Ca. To Oceanside Ca. He was very respectful and a very good driver. Gave him a $20 tip. So thank you. AND WE PAID CASH SO I FIGURE THERE SHOULDN'T BE A PROBLEM THIS TIME, SO I DO APOLOGIZE. AND I'M NOT A PISSED OFF COSTUMER. JUST UPSET CUZ I REALLY WANTED TO GO TO OCEANSIDE, IT'S BEEN OVER 10 MONTHS SINCE WE HAVE BEEN THERE. SORRY

User's recommendation: Make sure you have a credit card with cash in it.

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ID
#3031775 Review #3031775 is a subjective opinion of poster.
Location
Arlington, Texas

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Uou have names on my report that are NOT mine, from me, or ever used by me!

Wrong names on my reportIve been waiting at least three weeks for something f that takes 2 or 3 daysIve lost money, working abilities, and have been loaded off at how stupid thats worthless clowns do wprk

User's recommendation: Ride checkr like a *** or else you’ll be screwed and out of work!!!

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ID
#3031648 Review #3031648 is a subjective opinion of poster.
Location
Rochester, New York

Need receipt for 10/25 ride

No receipt received for 10/25/21 Uber ...............................................................

User's recommendation: Check bank statement for over carges.

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ID
#3031474 Review #3031474 is a subjective opinion of poster.
Location
Jacksonville, Florida

Refund & owed discount for first ride

First time using Uber didn't get a discount like told when I signed up quite some time ago but charged for fr trip that they left before I got downstairs had surgery yesterday & needed to go to pharmacy for very important medication
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ID
#3031381 Review #3031381 is a subjective opinion of poster.
Location
Fort Lauderdale, Florida