Latanya O Ase

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Verified Reviewer

Driving reckless

I explained to my driver that I just had surgery and he astill was driving reckless and making a lot of sudden stops
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Loss:
$53
Pros:
  • No pros
Cons:
  • Driving reckless and making a lot of sudden stops

Preferred solution: Full refund

Shalondra D

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Verified Reviewer

Dispute transactions

This morning at 3:14am someone took 14.55 out of my card that was not authorized by me From Uber. Someone else apparently has my debit card credentials and is using it to catch your service. So I'm disputing and asking for a refund please. If someone could reimburse me it would be very much appreciated
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Loss:
$15
Pros:
  • Good service and safe
Cons:
  • Being deciieved by someone else

Preferred solution: Full refund

Anonymous

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
| map-marker Edenton, North Carolina

Cancelled a trip need refund

Uber - Cancelled a trip need refund
My money not being refunded Ive called it in so many times on the app just for nobody to not answer me back
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User's recommendation: Call it I’m as soon as it happens or you won’t get your money back I’ve called this in multiple times

Melanee T Yul

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Verified Reviewer

Uber is not working

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There is literally no customer service and they flag an account for violating terms of use but won't tell you what you did to violate it. I did nothing wrong except replace my cell phone with a new device with the same number and updated my password.

I am locked out of my device now and receive an error message when I try to book rides and/or food from UberEATS. I've send dozens of messages through the help section in the app, I've called and spoke to someone who basically said there's help for drivers but not customers.

It's so crazy that big companies like Uber can get away with virtually no repercussions at all since there's no department to handle complaints and technical problems. Business at your own risk!

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Preferred solution: The hold off my accounts for booking through my phone

Isobella Ktt

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Verified Buyer
| map-marker Beaumont, Texas

Money got taken twice for one payment

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Uber - Money got taken twice for one payment
Money got taken twice for one payment for a ride that we didnt discuss and the money was only supposed to be taken once.
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Sonu K Iic

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Verified Reviewer

Uber drive contact number lost my number so pls change my number & not login for uber account

My lost number is 807692**** it's mya uber account but pls change my number 956036**** so I want used uber drive app but not login for uber apps he said pls contact your supporter So pls change mya number
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Bixapathi B

My id is blocked

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న My I d is blocked My ID is open, please search. చల కల ఇపపటక బలక చయబడద. No ID and the *** block Andy. No I didn't do public anything. Induce open card leader. No I do open TN d please, sir. No I do open chain reserve customer care key the near of the loop. Thank you so much
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Preferred solution: Apology

User's recommendation: My id is open

Anonymous
map-marker Tellicherry, Kerala

Cheating on ride

During my previous travel, they charged Rs. 200/- as old out standing. I cleared that payment.but while trying to book now, they again asking 86 as pending. I never hold any payment, instead I paid more to the driver Still you people are cheating me I need clarifications ok n this Reghunadhan 989528****
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User's recommendation: Never

Irfan M Gzo

Driver has taken payment twice

Driver had taken taken payment twice in cash, I had paid Rs.1433/- online and driver taken Rs.1022/- in cash
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Preferred solution: Full refund

User's recommendation: If my payment issue not solve , so I quit the uber app

Anonymous
map-marker Houston, Texas

Gift card

I do not understand why I have such issues getting an Uber gift card online. My credit is outstanding. Yet you always decline my request. What am I doing wrong?
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Anonymous
map-marker Federal Way, Washington

Driver issue

Well I called about my account ratings were low but the reason they were low was because I hadn't done it in a few months. The guy on the phone didn't sound like he knows what he was talking about. He kept using words such as "Um" and "How do I say this?"
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Jamiyah J Ayh

Emergency Accident

Driver put mine and my daughters life at risk and assaulted me and I need to speak with someone urgently !
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Preferred solution: I NEDD TO SPEAK WITH SOMEONE IN CHARGE I WILL NOT LET THIS REST UNTIL THIS MATTER IS ADDRESSED AND PROPERLY HANDLED! I AM LAWSUIT READY

User's recommendation: RUN! GO TO LYFT

Eric G Ntc
map-marker Euless, Texas

App not working properly

Im putting in the correct card informing but it keeps saying issue with card and I can't order a uber to get where I need to go im from Arkansas im a truck driver i had to pay a outrageous tab for a cab last night because the app was not accepting my cards and I put in the right information and my card has money on it im needing to get back to me truck im standing outside of a hotel because its check out time I really need this issue fixed
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Rufus W Hiw

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Verified Buyer

Over charged

Uber - Over charged
Was charged for a ride I didnt receive at a cost of 13.95 the second time I was charged is the ride i did receive at a cost of 12.36 I had 20$ on my cashapp now I have 0$ this has been an on going issue this is why I made a new account my old account experienced this every day I just want my 13.95 refunded please I work hard for mine
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Loss:
$14
Pros:
  • Sometimes reliable with time
Cons:
  • Over charges on the app for rides never received

Preferred solution: Full refund

Anonymous
map-marker Bhiwani, Haryana

Driver has taken payment twice

Driver took 865 cash and now showing online 733 Rs, eliminate online payment from account Driver has not remove online payment which is unfair
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