Lack of customer service!

Their attention to detail and lack of customer service says everything about this company! I dont understand why they cant have a phone number to call someone!
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ID
#3136519 Review #3136519 is a subjective opinion of poster.
Location
Brenham, Texas
New Reviewer

Updation of Uber account

I have taken a ride on uner Auto kn 26 Nov 21. Total fare shown in app was 71.00. But driver took Rs. 122.00 in cash. But he has not updated the payment in App. I have the amount but still application is still showing to pay. Please update.
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ID
#3136476 Review #3136476 is a subjective opinion of poster.
Location
Ahmedabad, Gujarat
Preferred solution
I have taken a ride on uner Auto kn 26 Nov 21. Total fare shown in app was 71.00. But driver took Rs. 122.00 in cash. But he has not updated the payment in App. I have the amount but still application is still showing to pay. Please update account
New Reviewer

Got really terrible service from a driver yesterday. Did not pick me up and went to the definition of charged me for the trip

I got charged for a trip that I did not take. The driver did not pick me up from the Cosmos club yesterday in Washington DC and instead went to the destination without picking me up. I sent her multiple messages that she was going the wrong way and s

User's recommendation: Do not use Uber use Lyft.

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ID
#3136463 Review #3136463 is a subjective opinion of poster.
Product
Uber Account
Pros
  • Need to speak live with customer service
Cons
  • Refuse to issue refund in a timely manner
Loss
$20
Preferred solution
Full refund

I paid the cash it's showing not paid

I paid twice the uber fair.Due to some issue I'm paid the money in cash.As I choose to pay by Bhim .but due to some reson I'm unable to pay through phone.So it's sowing I didn't pay the money while booking .so it's pain to give twice the money for one ride.The drive should inform tht I paid through cash.There is no way to communicate this happens.
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ID
#3136365 Review #3136365 is a subjective opinion of poster.
Location
Bengaluru, Karnataka

Can't book a ride

I have no way of speaking to anyone with my issue and I keep trying to book rides and for some reason I cant book it. I called my bank they said I have enough funds but it keeps declining
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ID
#3136346 Review #3136346 is a subjective opinion of poster.
Location
Skokie, Illinois
New Reviewer

Cancel my ride

My Uber driver cancel my ride but charge me $6.00.. so it made me late for work.I had to also call for another uber to come and pick me up . I will like my refund for that ride
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ID
#3136098 Review #3136098 is a subjective opinion of poster.
Loss
$6
Preferred solution
Full refund

Wallet Amount not credited my account

Uber - Wallet Amount not credited my account
This Flex Amount 207/- Rupees not Transferred in my Bank Account Sad Showing Successfully in Uber App But Amount not Received What's this Angry
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ID
#3136002 Review #3136002 is a subjective opinion of poster.
Location
Jaipur, Rajasthan
New Reviewer

Not working my uber account

Not working my uber account
.i did not any ride recently because my account is already disable.the reason I don't know. Kindly help me for reactive my account.
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ID
#3135834 Review #3135834 is a subjective opinion of poster.
Location
New Delhi, National Capital Territory Of Delhi
Preferred solution
Resolve my problems
New Reviewer

They are pathetic

Uber is trash trash trash trash trash trash trash trash trash trash worst run *** Ive ever seen. Little *** dont take calls either

User's recommendation: Run like ***.

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ID
#3135642 Review #3135642 is a subjective opinion of poster.

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Warn others

Original review updated by user Dec 07, 2021
Uber continued to send me ride requests even though they were fully aware of how sick I was at home with covid. Further, Uber refused to keep their promise to pay me while I was recovering. Uber gouges passengers and cheats drivers. Uber has an F rating with Better Business Bureau Inc.
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ID
#3135445 Review #3135445 is a subjective opinion of poster.
Loss
$1100
Preferred solution
Pay me and other drivers for our covid recovery as you promised...and stop giving sick drivers rides.

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Fraudulent activity

Driver never showed and then charged a cancellation fee. Called and he said he was a block away from where he was supposed to be and I walked there and he wasnt there either.

User's recommendation: Never use this driver.

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ID
#3135436 Review #3135436 is a subjective opinion of poster.
Location
New York, New York
Cons
  • Takes money but no ride shows
Loss
$6
Preferred solution
Full refund

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Driver cancelled, said I was unmasked..

Driver never showed up, cancelled claiming I was unmasked. Never saw him, but noticed pricing surged as he cancelled at MIA airport.

User's recommendation: Pay attention to cancellations, ask Uber to allow a counterclaim, esp. if you have a good rating.

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ID
#3135397 Review #3135397 is a subjective opinion of poster.
Pros
  • Usually reliable
  • Many drivers
  • Easy app
Cons
  • Blamed client
  • Needs better customer service
  • No recourse
Preferred solution
Apology
New Reviewer

Good never showed up

Your dumb *** Uber driver who picked up my order at Jack on the box took off white my order!!!!! I ordered though Jack in the box app and they told me it was an Uber driver!!
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ID
#3135358 Review #3135358 is a subjective opinion of poster.
Location
San Antonio, Texas
Loss
$38
Preferred solution
Full refund
New Reviewer

With regards to the ride

Uber - With regards to the ride
I booked a cab +91 8779* ***30 From this number for Kanjurmarg on Sunday morning I payed uber fellow by Google pay 300 but still today when I booked uber it showed my outstanding charge
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ID
#3135331 Review #3135331 is a subjective opinion of poster.
Location
Mumbai, Maharashtra
Loss
$487
Preferred solution
I booked a trip from my husband's account+91 87791 89930 This is his number Sunday 5th December I
New Reviewer

I need you to cancel purchase of Uber all on this Dánae Dec 07,22

I need someone to cancel an Uber purchase made today, please.Why can I have someone answer the phone. Please. Someone scammed me.
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ID
#3135305 Review #3135305 is a subjective opinion of poster.
Location
Los Osos, California
Service
Uber Customer Care
Loss
$100
Preferred solution
Full refund