Uber
Reviews and Complaints
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Verified ReviewerCustomer Service complaint
in december and january, my bank card became vulnerable while i was traveling. during hat time, four fraudulent payments were collected by uber.
my bank replaced the money to my account and disputed the charges. currently, uber is blocking service, demanding that i pay the four "unfinished payments"! first, the charges were not initiated by me, and second.. how does anyone get away with four unpaid transactions on uber.
this is clearly nothing but a money grab. i am disabled and depend on rideshare.
what do they gain by denying service to a frequent rider over less than $100 they aren't entitled to. weird strategy, but i guess it's working for them.
Preferred solution: access to my ride account, harvey coe
Not delivered
Preferred solution: Deliver product or service ordered
I want customer service asap
- None of these
Preferred solution: I want to talk to some one
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerExtreme difficulty contacting uber
- Difficulty in contacting uber
Preferred solution: Full refund
User's recommendation: don'try to contact Uber
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Verified ReviewerProblemas con mi aplicación
Preferred solution: Deliver product or service ordered
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Verified Reviewer | Nagpur, MaharashtraBGC कय ह जनकर चहए
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Verified ReviewerPayment
Preferred solution: Price reduction
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerHelp me and i appreciate that
User's recommendation: 10/10
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Verified ReviewerDriver never showed up and I was charged
Preferred solution: Full refund
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Atlanta, GeorgiaCancel
User's recommendation: I don’t care about people
Stranded by a driver
- Rides
- No customer service
Preferred solution: Full refund
User's recommendation: I read somewhere to cancel ride within 1 minute if this happens but how would we know within 1 minute that they would do this?
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Lakewood, ColoradoI was charged a $150 cleaning fee 6 DAYS AFTER my wife used Uber for a ride home
I forgot to add a terrible and useless customer service experience from some Uber employee that's 5 hours ahead in some other country. WHAT A JOKE!!!! I'm going to find a way to get a corporate phone number for Uber Technologies in San Fran, CA and call the CEO!!!!...
Just received a 'generic' email/app text from Uber Support stating the following:NO RESPONSE NEEDEDA message from UberMonday, August 29, 2022 at 8:30:33 PM · UberXHi Don,I sincerely apologize for the inconvenience caused to you here.We understand that you would like to...
One thing stood out to me as I was loading my wife in the back seat and buckled the seat belt. The driver was driving a Subaru Outback that was in immaculate condition and I figured that he may have just bought it for Ubering riders. He had sunglasses on and was busy looking at his phone and when I opened the door and my wife got in he appeared annoyed as if this was an interruption of what he was doing on the phone. I told him this was my wife and she was going home.
I shut the door and he just looked forward and took off. Apparently he told my wife something to the effect of "..not to get his car dirty.." or something to that effect. My wife is 77 years old and has some hearing issues and spills things on her now and again and I think this young driver thought that she was 'trash' and falsified a spill in his car for whatever reason to get $150 out of us! Uber just contacted me through email/app texts ONLY about this problem and I requested that they call me and provided my cell phone number to discuss this problem.
To date that HAVE NOT reached out to me. And the picture they 'provided' to me of the spill COVERS the entire seat cushion of where my wife was sitting! If she'd spilled something she'd be sitting in it for the ride duration and I'm pretty sure she would've said something to someone, me or the driver.
Apparently there are NO driving SUPERVISORS to supervise these rides so what happens between the driver and the rider[s] is ONLY known to them alone. To date they HAVEN'T reversed the cleaning fee and I've told them that I'll file a dispute claim on that charge with my bank but I'd prefer to discuss this with someone before I do that.
- Cheaper pricing that lyft or a taxi service
- No local supervisors to deal with customer complaints
Preferred solution: A Phone Call from someone at Uber that gives a crap about their riding customers because that's how they earn their pay!
User's recommendation: If you take something to eat or drink on an Uber ride, make sure you report it to the driver AND in the Uber app and take a picture of it so that you have proof that the cleaning fee is justified otherwise it's just your word against the driver's word.
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Verified ReviewerWhy I pay cancellation charges nobody picked my ride
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI didn’t receive my order.
Preferred solution: Full refund
User's recommendation: This is ***
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerClose my personal info
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What is there to talk about? You admitted this person was prone to spilling stuff.
Next time instead of an Uber, you probably should call a medical transport. Pay your debt and let it go.