I requested an Uber 2 times and I had to cancel. I assumed that there was a mistake the 1st time.
You see I needed to get somewhere at an exact time and when I asked for an Uber it showed that it would take the Uber around 5 minutes to get to my pick up address. I would get to my destination at the perfect time... once I selected confirm it showed that the driver was 20 minutes away! Since I was on my way to The Peabody Hotel in Memphis to watch the red carpet marching of the ducks (which only lasts less then 5 minutes) I would have completely missed the event and it would have been pointless to go.
When I made the 1st ride request I assumed that there was a mistake and tried again... this time the Uber app showed that a driver was 8 minutes away... and it turned out that once again when I confirmed trip he was in fact 18 minutes away. I would have NEVER requested/confirmed the trips in the 1st place if the time was truthful and correct.
I should not be charged cancellation fees since your app provided me with false incorrect information. The reason that I visited Memphis was to see this event for Valentine's Day wknd.-Joanna
User's recommendation: Awful.
Monetary Loss: $20.
Preferred solution: Full refund.
Uber Cons: False time of trip information.