You guys took my money and my order wasn't even placed

Uber - You guys took my money and my order wasn't even placed
My money was took out for account authorizations I never got my money back I never got a order number or anything it just took my money I had to wait 3 whole days to eat until I got paid again cause of that but Ive yet to receive any compensation for it yet

User's recommendation: *** no not unless I get credit or my money back.

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ID
#3287752 Review #3287752 is a subjective opinion of poster.
Location
Atlanta, Georgia

I want to change my phone number

It says my phone number is already in used. I used my aunts phone number in order for the app to let me create an account but i want to change it now that Im into the account and it does not let me.
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ID
#3287709 Review #3287709 is a subjective opinion of poster.
Location
The Bronx, New York

Bad customer service

Wrongfully charged when I didnt sign up for membership and refused to refund the money to my account.
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ID
#3287594 Review #3287594 is a subjective opinion of poster.
Location
Lumberton, North Carolina

Unprofessional

I paid for 2 ride but one got one ride me & my son had to walk one when I paid for there & back home
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ID
#3287480 Review #3287480 is a subjective opinion of poster.
Location
Springfield, Tennessee
New Reviewer

Reimbursement of funds

Uber - Reimbursement of funds
They charged me! On the 19th I was waiting for my driver at the A & C hotel behind Atlantas airport. My pickup was for 9:02 am, I was in the lobby waiting since 8:45 am. They said he was there but I was monitoring the drivers that would pulled up in that area, and basically it was the driver for the hotel who was taking people to the Airtrain at Atlantas airport. After about 9:10 am, I decided to take the air train as well. Although I caught my flight, they were already boarding, I arrived just in time. They charged my card even after I dispute their claim that the driver was there, I never saw him/her.
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ID
#3287438 Review #3287438 is a subjective opinion of poster.
Location
Atlanta, Georgia
Loss
$30
Preferred solution
Full refund

Technology difficulties.

Sounds crazy but last time I used and paid for an Uber ride was in 2020. Or maybe 2019. Why? Because the driver was of Eastern Europe heritage and since that ride, all contact is made to me in the CYRILLIC language. I dont speak, understand or ever use this language. Ive tried deleting the app and reinstalling many times with No luck. So now I have to phone my daughter in PA, get her to Oder me up a car for Florida!!! Crazy right ??? Im a senior citizen and will go with Lyft unless you can fix this issue!!! TIA DIANNE MURPHY 561-414-****

User's recommendation: If your driver is Russian or Ukrainian or something like that LEAVE THE CAR.

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ID
#3287276 Review #3287276 is a subjective opinion of poster.
Location
Saint Augustine, Florida

My uber account need to be reactivated

No Comment, no comment , no need to comment as Uber has made up their mind. My comments will not help.
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ID
#3287119 Review #3287119 is a subjective opinion of poster.
Location
Orlando, Florida
New Reviewer

Report driver

Uber - Report driver
I am a 35 weeks pregnant women I did call the driver and told him to pick me up at the back he said ok. I went there immediately to the door waited 5 min and called him he said that his on the other side even thought I already spoke with about the back door. On my way to him he cancel me and I got charged.
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ID
#3287058 Review #3287058 is a subjective opinion of poster.
Location
Falls Church, Virginia
Pros
  • I whant my money in my bank no st uber account
Cons
  • Very hard to get in touch with
  • No customer service help over phone
Loss
$6
Preferred solution
Let the company propose a solution
New Reviewer

Tried 36 times and cannot get help from Uber support

I have gotten very very very little rider request since January 1 I have spoke with 36 representatives and no one can fix my problem. I rent a car from Uber through her and I have not been able to make the money to pay for it because I cannot get Uber a request for reservation riders

User's recommendation: Make supervisors available.

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ID
#3286925 Review #3286925 is a subjective opinion of poster.
Location
Dallas, Texas
New Reviewer

Overcharged $40

Charged two times for the same trip and overcharged for one trip. I called regular uber and I was charged over 20 dollars for a trip which was showing only 8.81 dollars. Plus January 21 I was charged two times for the same trip.
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ID
#3286668 Review #3286668 is a subjective opinion of poster.
Location
Ferndale, Michigan
Pros
  • Fast n easy with transportation
Cons
  • Needs better customer service
Loss
$40
Preferred solution
Full refund
New Reviewer

Extera charges

Uber - Extera charges
Uber - Extera charges
Hamhra amout 408dikhya gya hamse 610 liye h hamhri glti hoti to ham dete both jada ganda experience rha hamhara fariyad N No
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ID
#3286442 Review #3286442 is a subjective opinion of poster.
Location
Ghaziabad, Uttar Pradesh
New Reviewer

I paid extra amount

I ordered Uber for my emergency and when i ordered then Uber amt should be shown on 65 . When he dropped me then it will show 370 Extra Amount paid
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ID
#3285939 Review #3285939 is a subjective opinion of poster.
Location
Hyderabad, Telangana
Pros
  • Are good it just price they charger
Cons
  • Hard to reach or talk to someone
Loss
$200
Preferred solution
Full refund

Garbage customer service

Could t understand person was very rude was trying to convince me that something did not happen when clearly my bank account reflected something different also this has happens more than once and it seems they refuse to fix problem

User's recommendation: Don’t order use door dash.

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ID
#3285849 Review #3285849 is a subjective opinion of poster.
Location
Dallas, Texas

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Verified Reviewer
New Reviewer

The phone number given is not valid 180*-***-**** takes you to a sex line800-***-*

Your contact information is not helpful with me getting my full detailed information to restore my account in order my Uber with my own personal information
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ID
#3285742 Review #3285742 is a subjective opinion of poster.
Location
Buffalo, New York
Pros
  • Quick
Preferred solution
Change email address

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Email address was hacked

I have a new email address that is not in your data base and I'm trying to activate my account. At least trying to recover. But your system won't allow me. How do I delete my information and start over again?
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ID
#3285698 Review #3285698 is a subjective opinion of poster.
Location
Buffalo, New York