Unclaimed
Uber
Reviews and Complaints
10.5M
CLAIMED LOSSES
24.2K
TOTAL REVIEWS
1.1M
PAGE VIEWS
112
ISSUES RESOLVED
Uber Net Promoter Score (NPS)
-67
low
NPS
-100
100
- 12% Promoters
- 9% Passives
- 79% Detractors
Uber's estimated NPS of -67 considered to be low. 12% of users would likely recommend Uber to a friend or colleague.
Customer Satisfaction
Uber Reviews
New Reviewer
Expired document
Sir my proof of eligibility will expire soon but I already has applied but due to COVID 19 has process slowed
ID
Location
Surrey, British Columbia
I can’t access my account
I have a new phone and in the Uber app it does not allow me to access my account. I think my email and phone number do not match on the account I had.
ID
Location
Hollywood, Florida
New Reviewer
Didnt get paid
My pay didnt get put into my bank account and now i have to wait a whole week to get it
User's recommendation: Make sure you always have your app working.
ID
Location
Oxford, Massachusetts
New Reviewer
Cannot go online
I signed up to drive for uber and have submitted all my documents and it looks like everything is good to go but when I try and actually go online I cannot!
ID
Preferred solution
Let my account go online to be able to deliver!
New Reviewer
Uber driver lied on me
Some Uber driver reported that I did not wear a mask when I rode in his car THAT IS A LIE I always wear a mask when I leave my house I carry Lysol, hand sanitizer and wear gloves I would never get into any cab without gloves and a mask. That driver lied to Uber on me and I dont know why And Im very upset about it
User's recommendation: Always wear a mask like I alway do!!
ID
Pros
- Convenient
Cons
- No way to contact anyone on phone
Preferred solution
Let the company propose a solution
New Reviewer
I was charged more than once
Update by user Sep 10, 2020
Better service
Original review posted by user Sep 10, 2020
I had money on my Uber Card to cover the cost of my trip and for some reason, $9 was taken out of my account ID
Pros
- One time
Cons
- No way to contact anyone over phone
Loss
$9
Preferred solution
Let the company propose a solution
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