New Reviewer

Trouble booking

This is my first time booking uber. I am trying to book for my husband. He lending in JFK airport, he want to come home by uber ride. Can someone call me for guidance booking uber ride please?
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#3251931 Review #3251931 is a subjective opinion of poster.
Location
Washington, New Jersey
Pros
  • Need a customer solutions number
  • I dont like that i cant contact customer service
Preferred solution
Guidance booking uber
New Reviewer

I was supposed to be credited for my last ride, Uber never did

3.1
I spoke to several employees in different departments in Uber, I was supposed to receive a call regarding a full credit on my last ride over 10 days ago, never got the call for the credit nor did I received a email on the credit. Please see my account notes for additional details of my complaint. I hope the next email I get from your company will be the full credit for my last ride. If not I will stop using Uber.

User's recommendation: Make sure you have all your belongings and request the driver to put on back seat lights so you can make sure you have everything.

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#3251888 Review #3251888 is a subjective opinion of poster.
Location
Staten Island, New York
Cons
  • Not an honest driver
Loss
$22
Preferred solution
Full refund

Lost my phone on the car

My name is Abdi Today around 1:30pm I took user car Fram Secundarbad women's clinic to Gfk mål in hyderabad India but I forgotten my phone whic is Samsung 10 plus in the user cars Ts07f4441 That is car number. Please I need help to find my phone My phone number is 917842****04 Indian number. I am förening who came from Sweden.
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#3251881 Review #3251881 is a subjective opinion of poster.
Location
Hyderabad, Telangana

I was at cmc hospital with my sick fatherl when I booked uber . The driver first accept my ride but called me and tell that he would not go that far in this less payment. He wont even cancled my ride.I called him and ask to cancle if you dont want to give me a ride but...
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#3251661 Review #3251661 is a subjective opinion of poster.
Location
Mohali, Punjab Province
Preferred solution
Let the company propose a solution
New Reviewer

Ridiculous pin in accuracies with cancellation fees

1.0
Got screwed on 3 rides bc the pin didnt put me at my current location of chick Fil A. Additionally it took me to the wrong Drury inn and i got charged multiple times
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#3251138 Review #3251138 is a subjective opinion of poster.
Location
Midlothian, Texas
Loss
$15
Preferred solution
Full refund

Refund

I have been being charged for a subscription from Uber that I did not authorize since MAY 2021. They were charging me $9.99 twice per month. So they have charged me $9.99 + $9.99 so $19.99.
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#3251128 Review #3251128 is a subjective opinion of poster.
Location
Naperville, Illinois
New Reviewer

Uber driver robbed me

I paid for a round trip but I didn't want a round trip the mother *** could not speak hardly any English misunderstood me and when I told him when I got here he took off and left with my money and I can't get a hold of uber for *** to talk to nobody about it if I was you don't take Uber *** Uber don't take Uber
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#3251059 Review #3251059 is a subjective opinion of poster.
Location
Southaven, Mississippi
Loss
$15
Preferred solution
Full refund

I was billed wrongly

The Uber driver went to the wrong location. I was billed $7.25 on 1/6/2022. I will like to be refunded.
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#3251050 Review #3251050 is a subjective opinion of poster.
Location
Chattanooga, Tennessee
New Reviewer

Identity theft

I am receiving email receipts from Uber eats and Uber rides that I have not taken. I live in San Francisco and the rides are happening in Maryland.
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#3250950 Review #3250950 is a subjective opinion of poster.
Location
Fairfield, California
Preferred solution
I would like this account to be deleted and for this email to no longer be associated with any Uber app. I believe the person that is using my account maybe using a different card or stolen card
New Reviewer

Incorrectly charged

I've never had an Uber car ride or used Uber eats, and I've been charged $9.99 for three months that I now know of. I would like to speak to someone to reverse the charges off my credit card bill.

User's recommendation: Read your credit card statements regularly.

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#3250868 Review #3250868 is a subjective opinion of poster.
Location
New Prague, Minnesota
Preferred solution
Full refund
New Reviewer

Fraud

Someone has used my account numerous times to pay for Uber. You can't actually call anybody you have to send them an email. So far they've emailed me back once telling me that they didn't see what the problem was. I have never used uber. Nor have I ever paid for someone else's Uber. I think it's ridiculous that there is nobody you can call. They did email me tho. So we shall see

User's recommendation: I have never used uber so I really have no recommendations. I recommend checking your account statement regularly.

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#3250689 Review #3250689 is a subjective opinion of poster.
Location
Muskegon, Michigan
Loss
$500
Preferred solution
Full refund

Charged after i cancelled

I cancelled an uber ride. The others cancelled and followed through just fine. But one was still charged to my card of 30 something dollars. If it cancelled why did I get charged the full amount.
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#3250666 Review #3250666 is a subjective opinion of poster.
Location
Chicago, Illinois
New Reviewer

Charge

1.0
I cancel my trip because my ride kept delayed longer and longer and I had to go to work, I canceled and they charged me to compensate the driver INCONVENIENCE seriously! What about my inconvenience. Now you telling me that I have to pay your mediocre driver for wasting my time and made me late for work. That is poor customer service.

User's recommendation: Stop waisting the customers time and charge them, that is scam.

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#3250647 Review #3250647 is a subjective opinion of poster.
Location
Miami, Florida
Loss
$7
Preferred solution
Full refund
New Reviewer

Application

3.0
My account was deactivated with no warning so that I could get my ratings and stuff back up. My times were long do to the holidays and long wait times and the inside of restaurants being closed. Also I would work during rush hour so the traffic would be bad and it would take me longer to get to my destination. I always did everything I could to keep the customer happy, their food warm, and deliver it as quick as possible.
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#3250614 Review #3250614 is a subjective opinion of poster.
Location
Louisville, Kentucky
Preferred solution
Let the company propose a solution

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Verified Reviewer New Reviewer

Uber one

1.0
I cancelled my subscription for my Uber One, they collected money from my bank account anyway despite having cancelled.

User's recommendation: Never sign up for bogus Uber One service. Total Scam.

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#3250599 Review #3250599 is a subjective opinion of poster.
Pros
  • Until now been fine
Cons
  • Uber app has no way to resolve such issues
  • Almost impossible to talk to an uber representative
Loss
$99
Preferred solution
Let the company propose a solution