Shannon W Uym

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Verified Reviewer
| map-marker London, Ontario

Unauthorized withdraw

You have charged my credit card without authorization to do so. I used Uber once, what a mistake!! Don't want your app or subscription. So there better not be any more chargers to my account. Shannon Whitford
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User's recommendation: Be careful about ordering from Uber they can just charger you anytime

Jerome M Uqx

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Verified Reviewer

Driver left me when I aid round trip

I told him that I paid for a round trip and then he drove away and I had to walk all the way home so please refund me at least half of my money back
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Loss:
$19
Pros:
  • Pedro punk

Preferred solution: Full refund

Patrick P Ujf

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Verified Reviewer

Charged for ride I didn't order

I was charged for a ride that I didnt order or take on Thursday 8:24 - I order a ride and Julie picked me up and I was charged $14.84 which was correct but I was also charged $19.50 for a ride I didnt order or take - I want to be refunded for this
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Loss:
$20
Pros:
  • Reliability
Cons:
  • False charges

Preferred solution: Full refund

Anne S Iom

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Verified Reviewer
| map-marker Basingstoke, Hampshire

Hi my email address is annespooner@***.co.uk

I'm still waiting for wowcher to get back to me they haven't replied at all Many Thanks, Anne Spooner.yes I
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User's recommendation: Yes I will

1 comment
Anne S Iom

I'm still waiting for wowcher to get back to me. Many Thanks, Anne Spooner.

Concetta L Shr

Forgot my phone in the back of the car this morning

Left my phone in back of car this morning please contact the driver quock le thien to get my phone back
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Pros:
  • Excellent ride
Cons:
  • Can not contact a human being

Preferred solution: Get my phone back

User's recommendation: Please contact driver

Resolved
Devendar T

Resolved: Lostphone

Updated by user Mar 15, 2024

Company fixed the issue and I have been provided with apology. Determined that lost item was not in the car

Original review Feb 26, 2024
Uber provided no help with retrieving my phone and does not help establish contact with the driver. The options on Uber app are very restrictive.
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Preferred solution: My phone back

User's recommendation: Be extremely careful with your belongings

Anonymous
map-marker Norfolk, Virginia

Someone used my accounton yesterday 10 05 23

A charge on my account that wasn't minel charged for a ride that I didn't take I never had any other issues with Uber
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User's recommendation: Please check your banking account thoroughly

Anonymous
map-marker New York, New York

Lose phone

WE lose a phone last saturday in on off tour Uber car but Booking on app was not running means that i cannoy contact forcer direclty i only havec truc plate
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Jacqueline D Qqy

Too much money was taken off my card

Too much money was taken off my card. Over $100 dollars for a $20.36 ride I didn't have a problem with the driver or the ride But, the app is all messed up today Saturday September 16, 2023. And I need my money back
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Loss:
$137

Preferred solution: Price reduction

Nina C Wsb

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Verified Reviewer

Stolen funds by Uber agent

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Abusive agent who took the funds from my account and their team didn't resolve the issue. There was a series of issues that they werent willing to resolve. Asked for escalation but no call back or response.
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Loss:
$65
Cons:
  • Agent lack of support and abusive conduct

Preferred solution: Full refund

User's recommendation: Do t use Uber Eats

Iyana B Kkw

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Verified Reviewer

Wanting a refund on a ride not purchased.

Uber - Wanting a refund on a ride not purchased.
Uber - Wanting a refund on a ride not purchased. - Image 2
Hello, i just recently saw i was charged with two rides i personally did not purchase. I use uber very frequently but these two specific rides back in april i did not purchase. I would just like a refund or something due to me not buying these rides. Maybe my account was hacked or something? I Dont know.
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Loss:
$31
Pros:
  • Nice app friendly drivers
Cons:
  • Weird malfunctions gets changed for nonpurchased rides

Preferred solution: Full refund

User's recommendation: Nice app. Weird malfunctions.

Omar D Cej

Driver canceled and i was charged

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Uber - Driver canceled and i was charged
Uber - Driver canceled and i was charged - Image 2
Uber gets addres wrong alot, uber driver calls to ask where your going exactly, tells you they're on the way after get direction only to realize they canceled the service rude and unprofessional. Uber does not care for their customers.
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Preferred solution: Price reduction

User's recommendation: Never...these are pics of driver's who rudely call to find out where your going and cancel after getting off the call.

Moustapha S

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer

Hi my passenger vomited in my car and i can't work at the moment

Uber - Hi my passenger vomited in my car and i can't work at the moment
Uber - Hi my passenger vomited in my car and i can't work at the moment - Image 2
Uber - Hi my passenger vomited in my car and i can't work at the moment - Image 3
Uber - Hi my passenger vomited in my car and i can't work at the moment - Image 4
Uber - Hi my passenger vomited in my car and i can't work at the moment - Image 5
Uber - Hi my passenger vomited in my car and i can't work at the moment - Image 6
I take them aboard Christopher Columbus Blvd, Philadelphia. PA 19123. And I drop them off at cedar street, Philadelphia, PA 19125-****, us and that was 12:00 am and I drop them off at 12:10 am
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Anonymous
map-marker Media, Pennsylvania

I was never contacted regarding my issues Uber took money out of my account for trips I never made.

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I was charged on a trip when the driver canceled basically almost leaving without a ride, this has happened multiple times this week
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Anonymous
map-marker Los Angeles, California

Can't change trip time. Not sure if scheduled trip is actually scheduled

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After several tries, I was finally able to schedule the necessary time for pick. Hardest thing to use app, website,etc. No phone number to call. App did not confirm reservation, then could not change reservation. Was finally able to battle my way through the BS and get the reservation. Should not be this hard. Im not youngster, but I know my way around computers and this experience has me re-thinking the use of Uber. I hate going to the strip, otherwise, after all the nonsense to get the reservation, I would not be using Uber.
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User's recommendation: Better access to help… phone #. Reform reservation app to guide people through appropriate steps/confirmation process.

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