Madelon Yvq

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Verified Reviewer
| map-marker Morristown, Tennessee

Charged me to many times

The driver charged me for two extra rides no three extra rides I think and one cancellation I did not cancel anything he had my phone he did it I asked him is this going to charge me he kept saying no no it's just changing the route some *** I'm sorry I want my money back this is *** I don't mind paying for two rides that day but I'm not paying for the rest of them and that cancellation that's not right I didn't do it he did that
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Anonymous
map-marker Philadelphia, Pennsylvania

I'm a driver and don't no why my account is suspended

I never had a third party and want to understand why am i suspended from driving and also wanting to no how we can resolve this issue as soon as possible
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Anonymous
map-marker Flint, Texas

Acount is locked out

I can not get into my account because it will not let me you guys locked me out of it I'm guessing and I also need to change my debit card number it has changed that's one of the reasons I can not verify my account as well
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Amanda L Gqm

Fraud

Im calling to report a fraud on my debit card My charge was charge without my authorization Ive tried and have gotten no where
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Loss:
$10

Preferred solution: Full refund

Anonymous
map-marker Seffner, Florida

Change pick up time

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My name is Robert Szymanski if I get picked up at 12561 Honore Ave. this is not a complaint the original time was my fault. It was too early, so thats why it was change but your company is excellent and I always use it.
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Ray N Jcx

Need to talk

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Wast my time about 1hr to pass me to different department, they don't know their job, no easy to find the phone# for customers
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Preferred solution: Somebody else use my credit card for different account

User's recommendation: N

Ken J Bag

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer

My card was used for an unauthorized ride

Uber - My card was used for an unauthorized ride
My card was used fraudulently for a transaction that I did not authorize. Whom so ever that person that committed this crime against me shall be held accountable and I would be more than happy to press charges to the full extent of the law, also request that the person responsible have his/her account closed permanently.
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Loss:
$7

Preferred solution: Full refund

Anonymous
map-marker New York, New York

My account is frozen

after being a customer since their inception, my account was suddenly, shockingly blocked. I had zero idea this was coming and no idea why. They will not reinstate my account either!
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Helana Qfs

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Verified Reviewer
| map-marker Miami, Florida

Triple Charge in bank acct for 2 rides.

Triple charged for two rides. The number of customer service is no longer active. I want the charge removed. Its not valid.
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Susan M Tfi

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Verified Reviewer

Fraud

Someone charged my card $5.84 on July23, r July-27 2023 at 11:00 AM! That needs to go back to me! You need to check your records! That might not sound like much to you, but it does to me!
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Loss:
$5
Pros:
  • No answer
Cons:
  • Frauf

Preferred solution: Full refund

User's recommendation: Lies

Anonymous
map-marker Palm Desert, California

Gave me phone number disconnected to contact Uber and was unable to resolve my situation. I signed up with Lyft instead.

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I forgot my password and I have a new email so Uber insists sending me to update my forgotten password to email address that has been deleted
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User's recommendation: Zero chance of recommending

Shannon W Uym

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Verified Reviewer
| map-marker London, Ontario

Unauthorized withdraw

I have used Uber once what a mistake!! So why are you charging my credit card with an unauthorized charge. Don't have the app. Don't want a subscription. Did not give you permission to do so. Cancel everything and don't want to see another charge to my card. Shannon Whitford
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Zackary Xln

My discount is not applying

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. On top of that I'm not speaking with a lot of person Does't apply paid full price. Why? This isn't the first time what's going on with this promo that doesn't work makes me upset you think you're getting a deal with prices today yeah I got a deal I had the money to pay for it and it was hot but I didn't get the complete deal.This upsets me!
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Loss:
$20
Pros:
  • Delivery driver was professional

Preferred solution: Price reduction

Zee S Vjh

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

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Verified Reviewer

Red Crab Rockville Centre/ Messy oily bag on pavers and porch

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Uber - Red Crab Rockville Centre/ Messy oily bag on pavers and porch
Uber - Red Crab Rockville Centre/ Messy oily bag on pavers and porch - Image 2
Uber - Red Crab Rockville Centre/ Messy oily bag on pavers and porch - Image 3
Uber - Red Crab Rockville Centre/ Messy oily bag on pavers and porch - Image 4
Uber - Red Crab Rockville Centre/ Messy oily bag on pavers and porch - Image 5
Uber - Red Crab Rockville Centre/ Messy oily bag on pavers and porch - Image 6
I ordered from Red Crab in Rockville Centre NY. The Uber driver threw trash and paper out of her window in front of my neighbors house then left a messy bag with oil and sauce ALL over my porch and pavers. I called her name, Geraldine and she said yeah its all over my car too, and drove off. I had to clean with boiling hot water for 45 minutes and my food got cold. And it was like the other reviews said watered down. Completely Ruined Valentines Day.
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Loss:
$150
Pros:
  • Convenience
Cons:
  • No recourse
  • If something goes wrong

Preferred solution: Full refund

User's recommendation: Use GrubHub, you can get a live representative if your order goes wrong.

Dawsyn Fgx
map-marker Salt Lake City, Utah

Over bill x 4 rides

Sept 23 charged for rudes that never came or went to wrong location. One driver added a $5 tip..total fraud.
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