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Verified Reviewer
New Reviewer

Facebook login problem

Uber - Facebook login problem
Uber - Facebook login problem
I can't login my facebook account , and Facebook is not replying me ,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,

User's recommendation: No comments.

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ID
#3306021 Review #3306021 is a subjective opinion of poster.
Location
Durgapur, West Bengal

Didn't get picked up

I was charged $5.75 and the driver came to the wrong location. The address was error nest on driver GPS. I called and texted drive and driver left. Need money back

User's recommendation: Call the driver in advance to verify pickup locations.

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ID
#3306007 Review #3306007 is a subjective opinion of poster.
Location
Boardman, Oregon
New Reviewer

Horrible customer service…if you can even get in touch with a customer service rep in any way, shape or form to attempt to rectify the situation. How does Uber not have a freaking customer service #?!

I was double billed for the same ride. Cant reach anyone in customer service to rectify the situation because heaven forbid they have a customer service phone number

User's recommendation: Use Lyft.

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ID
#3305475 Review #3305475 is a subjective opinion of poster.
Location
Bethel Park, Pennsylvania

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

I bought uber card with amount 100$ and i couldnt redeeming it is been 4 days saying for me same things the engineering working on my issue

i bought Uber card and i couldn't enter the pin number it says please try again and to mention that every week i bight uber card and it works now since Friday i have issue and no body seems trying to fix my issue i am saying i need to go my job etc...and really i am getting so disappointed why no one available to help me:@@@
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ID
#3305439 Review #3305439 is a subjective opinion of poster.
Location
Calgary, Alberta
Loss
$100
Preferred solution
i need this issue to be fixed and to get the amount in my uber account thats what i am asking

My card was not accepted

I kept putting my info in, for some reason it was not accepting it, I never got the chance to speak with anyone. I got frustrated and decided to call a Taxi, they accepted my card too
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ID
#3305391 Review #3305391 is a subjective opinion of poster.
Location
Anaheim, California
New Reviewer

Driver recklessly driving

Today Uber driver arranged by my car dealership was swerving and abruptly stopping. While driving he was also on Facebook and other online apps. Your driver, Mohammed will arrive around 1:10 PM in a Toyota Highlander BZU2279. Contact driver: +120********

User's recommendation: He should be spoken to.

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ID
#3305389 Review #3305389 is a subjective opinion of poster.
Location
Kent, Washington
Pros
  • No help
  • Could never get anybody on the phone
Cons
  • No direct contact
Preferred solution
Let the company propose a solution
New Reviewer

Dispute unauthorized transaction on my kid daughter green light account

Uber - Dispute unauthorized transaction on my kid daughter green light account
I Takita Jackson is writing on behalf of my child. An unauthorized transaction in the amount of $99.99 was taken from her Greenlight account 01/26/2022 we suspect fraud on this transaction, I also tried reaching an Uber customer service agent to better assist us in disputing this transaction and report suspension of fraud, but the number provided is an none working number. Please contact me at +163******** or email me jacksontakita79@***.com jackson.takita@***.com Thanks!
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ID
#3305133 Review #3305133 is a subjective opinion of poster.
Location
Tampa, Florida
Preferred solution
Full refund
New Reviewer

Reservation order issue

Uber - Reservation order issue
Uber - Reservation order issue
The app and customer service (via Twitter) promote the reservation feature as costing about the same as a non-reserved trip to the same place. When reserving a trip that was about 5 miles from home, a reservation cost me $41 when not reserving to the exact same place was only about $9. When I tried to press the issue for more clarity with the Twitter customer service, they stonewalled me by saying that reservations are subject to being locked in to their price, but did not give me a reason that my reservation would be nearly five times the price even when I provided screenshots. And if it was because they didn't know, they could have tried to look into it. But all I got out of the conversation is that reserving a ride through Uber is a scam.

User's recommendation: If you plan to try and reserve, make sure to compare the price. It might not be worth it.

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ID
#3304929 Review #3304929 is a subjective opinion of poster.
Service
Uber Customer Care
Pros
  • I can get around
Cons
  • Poor communication and pickup execution
  • Trying to get help from customers services
Preferred solution
An explanation and for the reservation service to be feasible.
New Reviewer

My refund

i did not get my money put back on my card when they canceled the order which was 21.00 dollars and some change it was on the 20th i put an order in for kostas but it got canceled and i did not get my money back
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ID
#3304876 Review #3304876 is a subjective opinion of poster.
Location
Western Springs, Illinois
Pros
  • I need my money back
  • Need to refund your money when an order is canceled
Cons
  • Was not nice to keep my money
  • Unprofessional
Loss
$21
Preferred solution
Full refund
New Reviewer

Claim

Accident Uber diver hit my car Claim number is needed to get my car back on the road. Or damages paid for
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ID
#3304635 Review #3304635 is a subjective opinion of poster.
Location
Seattle, Washington
Loss
$5000
Preferred solution
Let the company propose a solution
New Reviewer

I want a refund

my uber driver car was rageldy.. did not accommodate the room I needed..the driver parked in mud and it caused my $200 ugg boots to get damaged also I told my driver I was in no rush do not go through tolls and she still went through tolls causing my bill to be $75 I would like a call and I want a refund
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ID
#3304532 Review #3304532 is a subjective opinion of poster.
Location
Philadelphia, Pennsylvania
Loss
$275
Preferred solution
Full refund
New Reviewer

Dispute a charge

I order a car yesterday morning however, it went to the wrong card number on file around 6:20 am ...it was supposed to go the card ending in 2671
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ID
#3304424 Review #3304424 is a subjective opinion of poster.
Location
Philadelphia, Pennsylvania
Loss
$39
Preferred solution
Full refund
New Reviewer

Uber charged my card and couldn't provide a driver

I set up a ride on the UBER app and UBER charged my card. Then, sent me a text on the App stating that they had no drives at that time to try again later but, since they charged my card I don't have the money to get a ride from UBER. And, they are refusing to send a driver nor refund my money. So, word of warning don't trust ANY COMPANY BASED OUT OF CALIFORNIA, THEY WILL SAY ONE THING AND DO ANOTHER.

User's recommendation: DON'T USE THIS SERVICE!!!!!!!!!

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ID
#3304319 Review #3304319 is a subjective opinion of poster.
Location
Houston, Texas
Loss
$26
Preferred solution
Full refund

Charges about ride

This is the third time in a month I have been charged for a ride plus my account goes into mjnus. ]Someone has my information. I would like the destination maybe I could figure out if its someone I know. My bank has on my account now not to accept charges. It is not me.

User's recommendation: Do not use them.

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ID
#3304205 Review #3304205 is a subjective opinion of poster.
Location
Dedham, Massachusetts
New Reviewer

Charged twice

Uber - Charged twice
I have already paid the drive via phone PE app. But Uber is showing an outstanding payment of rupees 140
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ID
#3304136 Review #3304136 is a subjective opinion of poster.
Location
Delhi, National Capital Territory Of Delhi
Preferred solution
Let the company propose a solution