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Rate was doubled on ride on Sept 16th to $86.91

Normally my ride to Bush airport is $43. The ride on 09/16 was doubled. What was the reason for the increase? How can I avoid such an increase in the future?
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#2257396

Supply, Demand, and time of day. You can't avoid a surge.

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ID
#4027245 Review #4027245 is a subjective opinion of poster.
Pros
  • Convenience
Cons
  • Have had issues with 2 fares lately
Loss
$43
Preferred solution
Explanation as to why fare doubled and how I can avoid in the future

I can’t contact anyone at Uber about lost items. This is the second time this has happened. Absolute horrible customer service. No response at all.

I lost my phone so I cant access the system. Without my phone I cant claim that I lost my phone. The epitome of zero customer service. Cannot get an Uber rep in any capacity on the phone. There is nothing I can do to make a claim.
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#2257380

Stop being so stupid and remember to take your stuff with you. This is the second time you left something behind.

GROW up and accept responsibility. You would not have gotten "bad service" if you were more careful with your stuff.

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1 0
ID
#4026148 Review #4026148 is a subjective opinion of poster.
Location
Oak Lawn, Illinois

Impossible to speak to someone.

Unauthorized credit card charge. I want someone to contact me. Continued run around. You have no customer service.

User's recommendation: Lyft.

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#4025922 Review #4025922 is a subjective opinion of poster.
Location
West Hollywood, California

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer New Reviewer

As a driver

3.0
A young lady gets into my car and she is talking on the phone and using bad language, I ask her to stop, she says she is grown and she can say what she wants. I try to call Uber while she is in the car but the wait is too long to hold, picking up next rider. She tells them I argued with her but I did no such thing.

User's recommendation: Drivers have no recourse but to say if they are wearing a seat belt.

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#2257923

You have a choice to tell her to get the fudge out of your vehicle. You did not so they can't do a thing.

Just give her a low rating. I heard drivers can rate passengers.

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3 0
ID
#4024839 Review #4024839 is a subjective opinion of poster.
Loss
$366
Preferred solution
Apology

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Verified Reviewer New Reviewer

Why did not pay option change

1.0
Totally west te no customer care no available I need to call customer care for payment options switch but not available customer care i have lost one hour only searchin customer care no
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#4024477 Review #4024477 is a subjective opinion of poster.
Location
Delhi, Delhi

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Verified Reviewer New Reviewer

Yall have bad business

Uber - Yall have bad business
Uber - Yall have bad business
The cell representative never gave me no information and I can't get in my own time account and no phone number no bill yet and I'm going to be stuck with a high bill and it's not my fault and I'm very disappointed very any information I gave them doesn't even match the system I can't even log in it let alone don't even have a number so how can I do anything

User's recommendation: Nope.

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#4023119 Review #4023119 is a subjective opinion of poster.
Preferred solution
Yes this bill cause knw it high haven't got a bill yet

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Verified Reviewer New Reviewer

The Uber driver conned me and charged me *** lot more

1.0
I booked an intercity cab , the fare showed 1700 approx. the driver arrived and he somehow cancelled that trip and created a new trip from his own account and then changed me 2100 as fare. This is highly u professional and worst customer experience I ever had. Also I...
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#4023087 Review #4023087 is a subjective opinion of poster.
Loss
$30
Preferred solution
Full refund
New Reviewer

My app doesn't let me login

1.0
I got a message saying that my app was pinging me in Houston or someone logged in in Houston and I'm in Austin so now it booted me out I have almost $300 that I've earned and I can't even cash it out I'm at the airport and I can't even do my rides now I got an email to reset my password when I clicked on it it takes me to the app but it doesn't let me reset my password it just keeps saying error unable to log in
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#4022540 Review #4022540 is a subjective opinion of poster.
Loss
$370

I tried to give my driver an additional tip for extraordinary service and found the process to recognize him almost impossible! Everything on the app focused on negativity not outlandish jobs!!!

4.0
I accidently hit the enter button before I was finished entering the tip. I couldnt figure out how to easily correct the amount I gave him for an outstanding job. I was horribly embarrassed with the accidental low tip he received. I think I finally reconciled it but never received a confirmation to affirm.

User's recommendation: Fix the app and make it easier to use.

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#4021507 Review #4021507 is a subjective opinion of poster.
Location
Algonquin, Illinois

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Verified Reviewer New Reviewer

Remove my cancellation fees

Dear Team, Remove my cancellation fees that you guys have been charged wrongly waive off this amount of Rs.21 otherwise I am not going to use Uber service in future. Regards, Sujeet
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#4019841 Review #4019841 is a subjective opinion of poster.
Preferred solution
Full refund
New Reviewer

Complaint on driver

Drivers has cancelled the ride without call and information. This is intolerable behaviour and lost of valuable time.
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#4019177 Review #4019177 is a subjective opinion of poster.
Location
Lucknow, Uttar Pradesh
New Reviewer

Why should we pay the cancelation charges if driver cancel the trip

Pls update the proper customer care no. Customer care no is not available. Drivers are not ready to listen.

User's recommendation: Ride cancellation charges should in a proper manner.

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#4019097 Review #4019097 is a subjective opinion of poster.
Cons
  • Pls
  • Pls resolve this issue
Loss
$50
Preferred solution
Without canceling ride why should we pay money Pls guide driver regarding the same

Problems with a driver

1.0
Mam my driver had to pay the money, yet he paid the payment note in my account, fraud happened with me on the last drive please check and complaint tha driver he is very rude and misbehaving persong please handle him ..and please refundy money ya all charges for uber removed it
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#4018667 Review #4018667 is a subjective opinion of poster.
Location
Mohali, Punjab Province

My acoubt has been locked

1.0
Uber - My acoubt has been locked
I am sending emails every day and still my problem is not solved. My account has been locked. Email: hoda.rahimi57@***.com Desired new phone number: 908499**** I can not use uber

User's recommendation: It would be great if we could talk about the existing problem by phone.

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#4016955 Review #4016955 is a subjective opinion of poster.
Location
Rahway, New Jersey

Poor customer service … rude driver … then pulled away and I hadn’t even gotten my purse and oxygen out I step back and he quickly takes off and I hadn’t even stepped onto the curb yet

Are you kidding me Norman was the rudest driver I have ever had with Uber! I had to get myself and my little oxygen tank in the car and he has his music loud and says something to me I couldnt hear and told him I cant hear you he starts to turn it down and then doesnt...
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1 comment
#2257122

This is why drivers cancel rides to know medical centers. It's not worth the hassle.

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#4016777 Review #4016777 is a subjective opinion of poster.
Location
Sandy, Utah
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