Unclaimed
Uber
Reviews and Complaints
9.3M
CLAIMED LOSSES
23.2K
TOTAL REVIEWS
1.1M
PAGE VIEWS
106
ISSUES RESOLVED
Uber Net Promoter Score (NPS)
-69
low
NPS
-100
100
- 11% Promoters
- 10% Passives
- 80% Detractors
Uber's estimated NPS of -69 considered to be low. 11% of users would likely recommend Uber to a friend or colleague.
Customer Satisfaction
Uber Reviews
I booked a ride from the airport and ride never got 1 minute closer in 30 mins and never answered the phone or texts. Driver obviously didnt want the job but didnt have the courtesy to respond.
So i ended up cancelling and booking another ride which was of course more expensive. For a 35 min ride home it took 2 hours by the time i was home because the first driver and no one at the company to call.
ID
Location
Holmdel Township, New Jersey
New Reviewer
Your driver extra payment take on 432 rs
Payment your driver I want to online payment UPI yesterday you drivers same charges I want to pay driver Google account money back now
ID
Preferred solution
Full refund
New Reviewer
I have already paid the cash for the ride still its showing not paid
I have already paid the cash for the ride still its showing not paid what kind if behavior is this uber ? Also i cant find any customer care no or anything to contact you guys
ID
Loss
$500
Preferred solution
Full refund
New Reviewer
Excessive charges
I booked uber cab at rs 287 and at destination it will reach rs 423 and another trip I booked at rs 387 but at destination it will reach at 512 so i want to know about the variation of amount with my booking
ID
Preferred solution
Price reduction
New Reviewer
Against complain a uber driver
yesterday I was book a uber and when I reached my destination I paid a 96 Rupees pair by paytm to driver. But when I going to book another cab after some time then I got a notification that you pervious trip was unpaid. How it's possible. I have a paid receipt of 96 Rupees. If this going like that I going to complaint against uber company and definitely delete this app and aware people also that uber will cheat you like this. Or fix my problem and If you want my paid receipt I'll give you.
ID
Location
Gurgaon, Haryana
There is my personal think In the car
On 15 night tak uber Frome borivali to road no 6 park site I had left my personal think In the car so have contacted to the driver but it still switched off the number of dirver do u have any other number of dirver which I can easily get it in please try to connect driver give me the proper number of dirver which is available and car number also Frome last one week I am trying to get but no is given proper information I hope that this msg will help me
ID
Location
Mumbai, Maharashtra
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New ReviewerI went to jail today:
I had a scheduled appointment for Uber to pick me up at 3:30 today. The driver didnt show up until 3:45 causing me to be late for my appointment with my PAROLE OFFICER at 4:00. I showed up 10 minutes late, I was taken to jail and had to pay a bondsman $750.00 to bond...
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ID
Loss
$1000
Preferred solution
My $750 back. That was rent money.
Actvet deactivated old account
Activities deactivate accounts to drive Uber I was driving 4 years ago deactivate my old account so I wants drive Uber and activate new account
User's recommendation: To drive Uber.
ID
Location
Dallas, Texas
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New ReviewerCheck with customer service
I need to check on the account. May not be able to use the Visa card in your record. I may have to register a new card
ID
Location
Miami, Florida
No contact from Uber
I sent an email to Uber on October 13 and asked them to refund me the $147 that I overpaid for the ride their driver gave me from LAX to my home but I had no response since October 13. Thanks Alireza Chehrehpardaz
User's recommendation: Please be careful when you’re selecting a. Car on Uber app.
ID
Location
Laguna Niguel, California
New Reviewer
Can not make a payment
I forgot to make a payment using UPI. After few days I tried to make the payment. But I could not succeed Several times I tried but failed.
ID
Preferred solution
I want to make payment so that I can start a new ride.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New ReviewerUnreasonable charge.
Don't know. Not good.I do not know if this will matter, but I think itshould. I live in Denver Colorado, and visited Red Rocks Theater yesterday, Oct. 19. I had been checking the fair up and back to my home to learn if it was affordable for me, and it was. My fair...
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ID
Location
Denver, Colorado
New Reviewer
Your driver Carmen DS20988 Accura - was to take my daughter from downtown Chicago to our home. Carmen instead had to drop off her children in Joilette - we live in Lake in the Hills - 4 hour ride - t!
My daughter took an Uber - Carmen is the driver DS20988 Acura - from downtown Chicago to lake in the hills, Carmen took her to Joilette - the opposite direction to drop off her kids - it too 4 hours for my daughter to get home. This is utterly ridiculous!! This woman does not deserve to be an Uber driver. I want our money back!!
User's recommendation: Uber drivers don’t care about peoples safety.
ID
Preferred solution
Full refund
I’ve been charged with different trips I haven’t taken? No refund & no one to speak to. Just text or emails.
Trips I didnt take & I was charged for. My trips are time stamped. From home to work then back home.
ID
Location
Montclair, New Jersey
Refund needed
Yes My last service was not completed. Driver did not pick up my Dad. He is an elderly person. I went to pick him up.
ID
Location
Miami, Florida
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Uber
Uber drivers are independent contractors using their own vehicles, gas and insurance. You won't be seeing your $750 back from Uber or the driver. I would have been so early to my appointment that I would have had to bring a book to pass the time.