Unclaimed
Uber
Reviews and Complaints
7.4M
CLAIMED LOSSES
18.5K
TOTAL REVIEWS
740K
PAGE VIEWS
70
ISSUES RESOLVED
Uber Reviews
New Reviewer
Unwanted membership
I saw a charge of $9.99 on my credit card possibly For membership which never asked for it. Hard to find a phone number to call and cancel that.
ID
Location
Los Angeles, California
Preferred solution
Full refund
New Reviewer
Problem receive a ride.
Was suppose to be picked up at 7:05 am charge to be $16 and some change. Driver canceled. Got text another driver will contact me never showed up called him and asked where he was his answer was *** and hung up. Finally got to the ordering app again. Had to order again charge was $45 and some change. My granddaughter was an hour late for school. I should not be charged the $45 because this was not my fault. I should be charged fare quoted for the first ride $16 and some change. I also cannot believe that the driver swore at me.
ID
Location
Chicago, Illinois
Loss
$29
Preferred solution
Price reduction
Can’t get a hold of company by phone to correct account information and can’t do it nanually
The name on my account is not mine and all emails from Uber are not in English so I dont know what they are saying
User's recommendation: The name on my account is not mine and all the emails I receive from Uber are not in english.
ID
Location
Fallbrook, California
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New ReviewerI was charged a fee for a ride I didn’t cancel.
See reason for review. See reason for review. See reason for review. See reason for review. See reason for review. See reason for review. See reason for review. See reason for review. See re. See reason for review.
User's recommendation: Don’t use Uber.
ID
Location
Upper Arlington, Ohio
Cons
- You need to refund my card is
- Charged for a cancellation i did not do
Loss
$6
Preferred solution
Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New ReviewerCustomer sevice only thru app.They do not respond to complaint fairly.No phone contact.
On 1/18/22 at 7:33am I was charge $25 for a ride upfront charge $10.17 .I was drop off at the correct location.Driver did not end the ride incthe app until 21 mins later at a trailer park .I explain to Uber they refund $5.56 so the $10.17 ride cost $19.44.Uber refuse to give me my $14.83 .Fault is the driver not ending the ride or being dishonest.
ID
Location
Jonesboro, Georgia
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New ReviewerI Have An issue
I Am An HiV Victim Who Is Also HiV Undetectable. In Also Has Had The Virus For 8 Years. Is Their A Voucher Allowed To Men & Women. That Are Also In My Boat.
ID
Cons
- Need customer support
- Customer support is non-existent
Preferred solution
Price reduction
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New ReviewerOvercharged
On 1/18/22 at 7:33am I request a uber ride to work upfront cost $10.17.The driver took me to the correct location(work) but did not end the ride at the drop off ,he did so 21 minutes later cost $25.after several messages to uber i was only refunded $5.56 final cost of ride $19.44.Uber did not give a reason why i was only refunded $5.56 instead of $14.83.No phone contact available
ID
Location
Jonesboro, Georgia
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New ReviewerNeed a ride
My family member doesn't have a smartphone and cannot use the app. He still would enjoy using Uber. Your company has taken away the ability to call for a ride. There are ways such as text to verify the customer. There is also the ability to create and verify an account with Uber so that someone without a smartphone (yes, there are still people out there who don't have one) can use your service. You should have a phone number so that someone who has created an account with you can telephone Uber for a ride.
ID
Location
Cape Canaveral, Florida
Service
Uber Customer Care
Pros
- Rides
Preferred solution
Let the company propose a solution
Driver help
Hi!I have issue with my payment,I tried to contact different agents including their supervisor but nothing has happened and no one has helped me 2weeks now,..I'm very much frustrated and worried about my money I worked for.it embarrassing.Please who can help me fixing my problem?
ID
Location
Baltimore, Maryland
I'm having a hard time trying to correct my location city and state also my pick up are directed to other locations WHY AND HOW DO I CORRECT THIS PROBLEM I NEED UBER RIDE THANK YOU
Driver asked for cash ,second driver got sent to other side of town same address wrong destination i want a refund on both rides canceled and now got another uber ,i ALREADY CANCELED AND NOW A THIRD DRIVER SHOWS UP !!!!!
ID
Location
Chicago, Illinois
New Reviewer
Payment issues
We actually did payment but the driver is mentioned that unpaid we have the proof also which we have did payment
ID
Location
Hyderabad, Telangana
Loss
$170
Preferred solution
Full refund
New Reviewer
You took my money
Look my money was on my account I was given to me as a gift on a gift card it was put on the wrong account that account trying to charge me $50 it is not my account that account was hacked but not me even in the right so now I have a problem I've already changed my bank card but again it was a gift card in there trying to take it I need my money to go to my correct account
User's recommendation: My money and I need it now.
ID
Location
Russellville, Arkansas
Pros
- Property
Cons
- Extremely rude drivers
- Driver are deliberately use longer wrong rout
Preferred solution
Full refund
New Reviewer
Can't sign in
Cant sign in to account due to new credit card and email address do not match with prior account. Help
ID
Location
Worcester, Massachusetts
Preferred solution
Signed in
New Reviewer
I need to talk to someone as soon as possible
I need to talk to someone. My cc was charged 24.99 I couldn't get an Uber driver to pick me up. I need a ride ASAP.
ID
Pros
- Non
- All cons
Cons
- Cheat you out of money then cant contact them
Loss
$25
Preferred solution
Full refund
New Reviewer
My account has been compromised
Someone in new York used my account with my debit card that is on my account. Im in Tennessee never been to new York Ive asked for help and Im not getting any help.
ID
Loss
$42
Preferred solution
Full refund
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