Unclaimed
Uber
Reviews and Complaints
7.4M
CLAIMED LOSSES
18.5K
TOTAL REVIEWS
740K
PAGE VIEWS
70
ISSUES RESOLVED
Uber Reviews
New Reviewer
Charge to my account I did not sign up for
I have a charge on my account that I did not authorize and I want it removed and not want to be charged further. I did not receive benefits from your company. I want to speak with someone not this text
ID
Location
Denver, Colorado
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New ReviewerCharge for extra ride
I was picked up at 1521 Locust street to go home. Driver literally drives around the block and drops me back off at 1521 Locust street and says okay you''re here...I said what are you talking about you just picked me up here...she said that's where the ride took her..i said..no that's where you just got me at..she then re routes the ride and I"m charged even more money to get home. I AM NOT PAYING FOR THE RIDE AROUND THE BLOCK. THIS WAS RIDICULOUS..DRIVER LITERALLY WENT AROUND THE BLOCK AND I WAS CHARGED FOR IT. I WANT THIS FIXED OR I'M CALLING MY CREDIT CARD COMPANY AND COMPLAINING.
User's recommendation: be careful.
ID
Location
Philadelphia, Pennsylvania
Cons
- Many
Loss
$10
Preferred solution
Full refund
New Reviewer
Dispute fare
I travel to work daily. My fare is no more than 10.00 a day to get to the train station. I have the receipt for 9.99 and Uber is trying to charge $29.99 for a $10..00 ride?. Why.. Will go back to Lyft before Uber thinks will rob me.
User's recommendation: Check rate quote and make sure it ma9.
1 comment
ID
Location
Roselle, New Jersey
Cons
- Unable to get help when needed
Preferred solution
Price reduction
New Reviewer
Resolved: Lostphone
Update by user May 11, 2022
Company fixed the issue and I have been provided with apology. By the driver.
Original review posted by user May 11, 2022
We got the phone back but y'all charged my card 15 dollars and it caused me to be - 15 dollars after I paid him 20 in cash to give me my phone back and on top of that I feel like y'all got more money from me after I had gotten my phone back and now I'm broke as a joke thank you very much for returning my phone Resolved
ID
Service
Uber Customer Care
Pros
- Nice drivers
Cons
- Charge additional fees
Loss
$35
Preferred solution
Price reduction
About my Uber account
I signed up for Uber and everything says I'm good to go but I can't seem to get online and I don't know what to do. I want to start doing trips but it won't let me get online.
ID
Location
Alachua, Florida
New Reviewer
Fraudulent charges on my account
There are multiple charges on my bank account from Uber I need to fix this problem.And why is it so damn difficult to get a person on the phone my phone number is 410-615-****
ID
Location
Annapolis, Maryland
Preferred solution
Full refund
New Reviewer
The trip said it would cost $26 and something cents. When I went to tip the driver it said I was charged $51 and something cents. I especially noticed this because the tip did not go through.
I need to understand why I was charged 51+ instead of $26. I also need to tip this excellent driver. Today, May 11 this ride was at about 7:30 AM from 1811 à la Moana Boulevard to the H Bay State Park. Please respond, thank you, Laura 970799**** Also send a way for me to tip this driver!
ID
Location
Los Angeles, California
Loss
$26
Preferred solution
Price reduction
New Reviewer
Talk with representative
I would like to sign up as driver want to talk one of customer service representative to guid me ,tnx
User's recommendation: Customer service.
1 comment
ID
Location
Baltimore, Maryland
New Reviewer
Uber is stealing money off of my account
Uber is stealing from my account and not even showing up to give the ride requested...thirty dollars has been taken from me today... How do I get back MY money???
ID
Location
Lake Villa, Illinois
Cons
- Total lack of customer servicenot user friendly
Loss
$30
Preferred solution
Full refund
New Reviewer
Driver issue
Payment given in cash still driver telling Payment pending On 8th May Today while booking we saw message
ID
Location
Thane, Maharashtra
New Reviewer
There isn’t a way to sensibly upgrade my account. Your web site keeps rejecting my information
I have been trying to change my email & phone # with your company so I can Use your services. I have spent the last hour attempting to work with your Program for doing so. It has been most frustrating, no wonder you are loosing Money. You have made this process nearly impossible to navigate.
User's recommendation: Have some one call me or contact me 410-829-**** email Harry.a.henkel@***.com.
ID
Location
Deerfield Beach, Florida
Pros
- I simply want to renew my membership
Cons
- You are making it impossible to do so
New Reviewer
I want to update my contact information & become an active customer again. I have a new phone # email
Look, I lost my wife, she died 5 years ago, I have since changed my email, phone number and credit card. You have made it very difficult for me to remain a customer. No wonder your competition is successful. Please work with me to update my account. Sincerely, Harry A. Henkel 410-829-**** email Harry.a.henkel@
ID
Location
Deerfield Beach, Florida
Preferred solution
Update my contact information
New Reviewer
Forget my password or id
Nothing response
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Location
Kolkata, West Bengal
New Reviewer
Payment related issue
I was charged 21 as cancellation charges, although driver cancelled the trip. When I complained I was informed that cancellation charges will be waived. But Iam not able to book any ride as Uber is asking me to clear the payment of 21. So Iam forced to travel using Ola.
ID
Location
Bengaluru, Karnataka
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New ReviewerOutstanding payment
Dear Team, I travel on 1 Dec 2021 , I paid in cash but still showing outstanding. And i am coud not able to book next ride pl clear this issue Regard Akshay
ID
Location
Delhi, National Capital Territory Of Delhi
Preferred solution
Apology
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Uber
Ha...And people on Lyft say they'll come to Uber. It's the same all around.
Fewer drivers are out here because of gas prices and lame rides. Prices will go up.