Hello, My name is Keith Valley. I live in Dallas but recently took a trip to San Diego. I requested an Uber after getting off the plane. An Uber matching the description pulled up and opened his door so I got in. A few miles down the road he discovered he had the wrong passenger. Instead of continuing to my destination, he turned around and took me back to the airport. All the while, my actual assigned driver was threatening to leave. When we got back to the airport, in a hurry he handed me my suitcase and I ran to meet my other driver, not realizing my backpack was still in the first car. When I got to my hotel, I realized my backpack was not with me. The driver said "just call Uber and they'll bring it to you." I soon realized Uber does not have a phone number you can call, so I had to try to communicate my issue through messaging on the app. The major problem was, since the first driver was not supposed to pick me up, there is no record of me being in his car. There is also no way for to tell them who he was. I was told they are supposed to take left items to the Uber office. I checked the office 3 different times during my vacation and it was never there. I explained to them the contents of that bag were a computer, medication, ID card, social security card, a checkbook, and other critical items. The people I spoke with showed no concern and said leave us your phone number and we'll call you if it turns up. When I asked if we could try to figure out who the other driver was, the answer was an absolute no. I told them I could say exactly where he was at an exact time and describe him and his vehicle. They still wouldn't do it. I asked to speak to a supervisor and was told definitely not, because they would give me the same answer. In the end, they blamed me and basically said it was not their problem. The most concerning thing I learned through this is Uber takes no responsibility for their drivers. The comment to me was "they're not technically employees, they just use our app." That's something everyone should be aware of when using Uber. The San Diego police was just as disinterested when I reported the bag stolen. Hopefully you can get this story out there so people will be sure to use caution when using Uber. Thank you so much!