New Reviewer

Por que me cobraron 3 veces no mas use 1 ves

Por yo no mas use un uber pero me cobraron 3 veces
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ID
#1330726 Review #1330726 is a subjective opinion of poster.
Location
Winter Park, Florida
Service
Uber Taxi Service
Reason of review
Poor customer service

Uber is thieve

I use to be a new uber drive until my account got hacked twice and they blamed for my account getting hacked. The hackers took all my money that l earned but uber was able to refund the money back into my uber account and told me that it will be direct deposited. Its...
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ID
#1329178 Review #1329178 is a subjective opinion of poster.

Bunch of crooks

Every one be careful with these *** They suck. They will rip you off. Once they have your credit card information. The charge whatever they want. I used their service. It was 7.99. They took 23 dollars. Plus I tipped the driver 10. So it cost me 33.
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ID
#1319757 Review #1319757 is a subjective opinion of poster.
Service
Uber Vehicle Driver

Unfair charges

Uber driver never showed up. My family and I waited for a uber which stated that the arrival time is 9 minutes, and we patiently waited for 45 or longer at the airport outside in the cold. We call the driver several times until he picked up and responded in an unprofessional tone and still we waited. We eventually called another uber which arrived within the 8 minutes as stated. They charged me $15.00 cancelled trip for a uber driver that never even moved from his original location yet stated that he was in traffic. Uber refused to credit my account. Shame in them
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ID
#1299661 Review #1299661 is a subjective opinion of poster.
Service
Uber Taxi Service
Reason of review
Problems with payment

UBER GPS MAJOR FLAWS

UBER App Problems: *UBER GPS SNAFU* Uber app Won't/Can't get your location Correct! It places you about a quarter of a mile Away from your Actual Location. Drivers get lost takes 15+ minutes additional for your Driver to find you, IF they find you. UBER App has Major...
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ID
#1297012 Review #1297012 is a subjective opinion of poster.
Service
Uber Taxi Service
Reason of review
Bad quality
New Reviewer

Driver texting while driving!!!

Uber has my emails about the incident with an uber driving and texting, slammed on his brakes and both my knees slammed into his back seat! They emailed me twice stating someone would contact me, I’ve heard nothing from anyone and it’s been about 6 weeks or so since the incident. I use uber on a regular basis. And I’ve had a few bad experiences since that one, but no one ever calls me to discuss. ***
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ID
#1287392 Review #1287392 is a subjective opinion of poster.
Service
Uber Vehicle Driver
Reason of review
Poor customer service
New Reviewer

Trying to figure out how to pre schedule uber

Nothing, I am just stuck and need support
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ID
#1282832 Review #1282832 is a subjective opinion of poster.
Service
Uber Taxi Service
New Reviewer

5am Android push alert to WAKE ME UP for a coupon?

I find it hilarious that Uber has been described as a company defined by the best programmers in the world when these IDIOTS send marketing blasts to my phone at 5AM !!!! NO CUSTOMER ON THE PLANET WANTS PHONES TO CHIME @ 5AM YOU IDIOTS!!!!!!! To 'opt out' of messages...
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ID
#1282354 Review #1282354 is a subjective opinion of poster.
Location
San Diego, California
Product
Uber Mobile Application
Reason of review
Problem with delivery
New Reviewer

Untrustworthy

Don't use UBER!!! They are spamming me and stealing personal information they do not have permission to and worse... wont do anything about it. I can't imagine what info they are taking from those who have their app or actually signed up with them! I tried contacting them to give them multiple chances to fix the situation and they were unwilling or unable to do so. Very frustrating because no matter where you reach out to them it seems like the messages back are automated and my emails are never read so nothing ever gets resolved. It is extremely frustrating. They keep saying they are working on the issue but time and time goes by and I never get any answer nor does anything get resolved. I have never used Uber and after this experience I will NEVER use Uber. I don't know why this site is asking for me to write minimum 100 words in my complaint like you guys want to have lots to read. hahaha
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ID
#1282211 Review #1282211 is a subjective opinion of poster.
Service
Uber Customer Care
Reason of review
Poor customer service

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Verified Reviewer
New Reviewer

Really bad

I called for a car to take us to the airport from Henderson to Las Vegas. Our plane was leaving a 9:00 AM. I called at 6:00 AM. I still did not have a car at 7:30. I did get an e-mail from them telling me that I should upgrade my ride from $20.00 to the $40.00 rate so...
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1 comment
#1515707

I'm a Uber drive myself and I would say most of their customer reps are indian and have no knowledge of customer service at all. The don't even know how to do simple calculation. They just find the script best matches to your issue and just copy and paste the script again and again.

ID
#1282189 Review #1282189 is a subjective opinion of poster.
Service
Uber Taxi Service
Cons
  • Never got picked up
Reason of review
Poor customer service
New Reviewer

Uber company

I used my app fir uber to do an advance oickup and driver arrived!!!! And charged. Never again
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ID
#1255097 Review #1255097 is a subjective opinion of poster.

Never Uber

I don’t think I’ll be getting rides from Uber anymore. I took a ride 10 miles away from home where the driver passed my drop-off location and drove further away, causing me to be late to where I was going. I was charged over $40 for this. The trip on the way back home, 10 miles again, cost me only $21. When I tried to complain to customer service, I was told that I was charged a $2 and some odd cents fee for “making the driver wait”, but that doesn’t explain why the trip cost me an extra $20. Smh they wouldn’t even let me say anything back to it.
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ID
#1249081 Review #1249081 is a subjective opinion of poster.
Service
Uber Taxi Service
Reason of review
Not as described/ advertised

Rude Driver that cancelled

I was letting the driver know where we were waiting for him and he responded by say “great keep waiting “ and cancelled ... I had choice words from him
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ID
#1243734 Review #1243734 is a subjective opinion of poster.
Service
Uber Vehicle Driver
Reason of review
Poor customer service

Cancelation fee when the drive accept and doesn’t come

The uber drivers start accepting the ride than go far away from the pick up point , without cancel it, just waiting for the customer to cancel it , and charged him, that’s no fair. Very disappointed,
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ID
#1243125 Review #1243125 is a subjective opinion of poster.
Service
Uber Vehicle Driver
Reason of review
Poor customer service

Cancelation

They charged us 5$ to cancel the car and it didn't even cancel so we had to pay 5$ plus the price to travel.
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ID
#1235940 Review #1235940 is a subjective opinion of poster.
Reason of review
Return, Exchange or Cancellation Policy