New Reviewer

Go to lift

Driver , account closed need tax information, trying to get into acct to get information
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ID
#1779464 Review #1779464 is a subjective opinion of poster.
Cons
  • Customer support nonexistant
Reason of review
Poor customer service
New Reviewer

Can't log in my account

Please call me Customer support , cant log in to my account , need tax information
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ID
#1779455 Review #1779455 is a subjective opinion of poster.
Pros
  • I need help to get uber back
Cons
  • Very hard to get in touch with
Reason of review
Poor customer service
Preferred solution
Need y
New Reviewer

I would definitely recommend it. It was helpful.

I have been using Uber 2018 and 2019 for work back and forth 2-3 times a day,so I wanted an invoice for the whole year trip. Thanks
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ID
#1779392 Review #1779392 is a subjective opinion of poster.
Service
Uber Taxi Service
Reason of review
Honest return, exchange or cancellation policy
New Reviewer

I can't use my uber cash for my ride

No respond of all my email over 24hrs. Terrible
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ID
#1779364 Review #1779364 is a subjective opinion of poster.
Product
Uber Gift Card
Cons
  • Lack of customer service
Reason of review
Poor customer service
Loss
$100
Preferred solution
Full refund
New Reviewer

Use Lyft

You make it absolutely impossible for someone to speak to a customer service representative with questions about their account. My email address has changed and you have made it impossible to change the address in my profile. The stupid system keeps asking for a 4 digit code that was emailed to my new email address and yet nothing has come through email. I have tried several attempts. Then I try to call customer support but the really is no such thing as calling customer support for Uber. WHAT A HORRIBLE COMPANY. This, on top of many other issues including the quality of the drivers has forced me to never use Uber again. I have had it.
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ID
#1779354 Review #1779354 is a subjective opinion of poster.
Service
Uber Customer Care
Cons
  • Not able to speak with somebody
  • Customer support is non-existent
  • Drivers dont speak english
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
New Reviewer

Put a *** person on the phone

I need to talk to someone about my account being hacked. I cant access it, and apparently cant talk to a human to get it resolved.
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ID
#1779191 Review #1779191 is a subjective opinion of poster.
Product
Uber Account
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
New Reviewer

Question about out state purchase a ride

I made 24.99 purchase this morning and it has not showed up on my uber app. In past it showed up right away And why does it say i owe money when I purchased more funds
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ID
#1779181 Review #1779181 is a subjective opinion of poster.
Product
Uber Mobile Application
New Reviewer

Unauthorized transactions

Put money back on card &;;;;;;;;;; speak to a HUMAN representative!
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ID
#1779170 Review #1779170 is a subjective opinion of poster.
Location
Brandon, Florida

NEVER use Uber

I stopped using Uber 2 years ago because of their poor customer service. Recently, someone got a hold of my account information and began charging rides to my debit card. I contacted them immediately via their contact form (because god forbid they provide a phone number!). It took 24 hours to get a response, only for them to request information that I could not provide earlier because of the simplicity of their contact form! I gave them the info, and someone immediately responded requesting the exact info I had just provided - they just copy/paste responses without actually evaluating what you are saying. It has been several hours since they received the required info and they continue to insist that the card must be being used by someone I know. They keep closing the conversation out and I have to re-open it each time to tell them I don't know the person using my account. It is still unresolved. In the meantime, I had to dispute the charges with my bank and close my debit card. Customer service? WHAT customer service?!
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ID
#1779087 Review #1779087 is a subjective opinion of poster.
Service
Uber Customer Care
Cons
  • Refusal to read my requests and respond appropriately
  • Customer support nonexistant
New Reviewer

Geico insurance need info showing im not driving for u guys

Need someone to call Geico insurance company they believe I'm driving for you all and I'm not and they have me on cancellation so I need someone to call them to let them know that I'm not driving for you all my name is Herman Seymour Junior my address is 310 Monaco Terrace apartment J Joppa Maryland 21085 last four of my social was 6046 the truck I have registered is a Lariat F150 **** and that is a Ford my cell 443-876-**** GEICO # 1-80*-841-****
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ID
#1779028 Review #1779028 is a subjective opinion of poster.
Service
Uber Customer Care
Reason of review
Geico insurance cancelation notice need info showing I dont drive for uber
Loss
$192
Preferred solution
Please call my inurance company

What is happening with my app?

My card is not expired? It expires in 2021 is someone hacking my acct?
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ID
#1779017 Review #1779017 is a subjective opinion of poster.
Location
Swansea, South Carolina
Product
Uber Mobile Application
New Reviewer

Charged waiting fee

Im being charged waiting fees on two different rides. I shouldnt be charged, one of the Ubers was not at the designated pickup point where I had been dropped off before by UBER, and the other one was picking up someone else and I was asked if I wanted to share the ride.
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ID
#1778971 Review #1778971 is a subjective opinion of poster.
Location
Hialeah, Florida
Service
Uber Customer Care
New Reviewer

I was charged without $52

Update by user Feb 01, 2020

Please call me to resolve this I need my refund thank you

Original review posted by user Feb 01, 2020
I was charge $52 plus cancel Uber its not the first time
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ID
#1778936 Review #1778936 is a subjective opinion of poster.
Location
New York, New York
Product
Uber Account
Pros
  • Need call back
New Reviewer

Can't log in not getting verification code

I cant log in and I am not getting a verification code via text and log in keeps saying unexpected error 937 423 **** Katrina Wellman
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ID
#1778901 Review #1778901 is a subjective opinion of poster.
Location
Grove City, Ohio
Reason of review
Poor customer service
New Reviewer

Why Uber block me to Transfer my earnings to my bank account

The number you provided to call was disconnected
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ID
#1778863 Review #1778863 is a subjective opinion of poster.
Location
Dallas, Texas