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Verified Reviewer
New Reviewer

My phone number has changed in someone is using my account and my credit card and is too confusing on how to get to change it on the website. I need your help now....

I changed my phone number from 503-718-****. I'm trying to just call Uber to let them know and get my password changed but can't I'm trying to just call Uber to let them know and get my password changed but can't login without that four digit code being sent to the old number. This is poor customer setup and need help ASAP my phone number or email address on file is s h a n n n n i c h o l e 1 at gmail.com
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ID
#1840591 Review #1840591 is a subjective opinion of poster.
Product
Uber Account
Loss
$38
Preferred solution
Full refund
New Reviewer

Money

I have money out of my account for rides I did not go on
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ID
#1840443 Review #1840443 is a subjective opinion of poster.
Loss
$78
Preferred solution
Full refund
New Reviewer

They are charging me a uber charge in a date I didn't use it

Uber its charching me 11 dollars and some centz as today date today I didnt order and uber
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ID
#1840178 Review #1840178 is a subjective opinion of poster.
Product
Uber Debit Card
Cons
  • Charging accounts that are not used
Loss
$11
New Reviewer

Not excepting my cell phone number

I had a recording telling me this isn't an emergency then hung up

User's recommendation: Don't have a problem during a crisis.. I just wanted to order uber eats and can't.

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ID
#1839939 Review #1839939 is a subjective opinion of poster.
Location
Miami, Florida
Service
Uber Customer Care
Preferred solution
I want to be able to use my number to order food

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

NO refund

I live in Germany. When I was on vacation in Chile, I purchased Uber credits. However, when I returned home, I figured out that I was not able to use those Chilean credits (appx 25 Euros). I asked for a refund. The customer service agreed, and they said they issued my...
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ID
#1839522 Review #1839522 is a subjective opinion of poster.
Service
Uber Customer Care
Cons
  • Lack of customer service
Loss
$30
Preferred solution
Full refund
New Reviewer

Unprofessional with driver

I have been busting my hump for Uber's ungrateful and racist Merchant and customers alike. From my personal car. Which means I owe Uber nothing. For my troubles I've been deceased in platform points to humiliate me for my services. I've been deactivated from Uber eats . for being outstandingly punctuality, reliable, respectful nature that I have others that's just how I was raised. Can't said the same for other people. But my mother always said no good deeds go unpunished. So. Now as I write this review I've been on hold with for 28 plus minutes and counting. Which proves Uber should be more Respectful of there drives. Ect..

User's recommendation: Treat your Drivers BETTER.

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ID
#1839433 Review #1839433 is a subjective opinion of poster.
Service
Uber Customer Care
Cons
  • Customer support is non-existent
  • Unprofessional

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Verified Reviewer
New Reviewer

They keep taking money off my card

Uber - They keep taking money off my card
Uber - They keep taking money off my card
They took money off my card yesterday when I ordered it then they took more off today
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ID
#1838999 Review #1838999 is a subjective opinion of poster.
Location
New York, New York
New Reviewer

New phone and can't get verification code

New phone and new number cant receive verification code because they send it to the old phone number
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ID
#1838963 Review #1838963 is a subjective opinion of poster.
New Reviewer

Still pending approval 4 days later

No answer from the app about approval
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ID
#1838740 Review #1838740 is a subjective opinion of poster.
Location
Las Vegas, Nevada

Driver stole money

Wallet was left in the uber. Called the driver, he said nothing left. Magically the wallet was found across the street in the neighbors yard with all the money gone. Amazing how it must have flown out the window by itself!!!He needs to be reported. Never using uber again! can't speak with anyone to report something like this. What a crook...KARMA
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ID
#1838635 Review #1838635 is a subjective opinion of poster.
Service
Uber Vehicle Driver
Loss
$250
Preferred solution
He be fired!! Pay back the money!

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Verified Reviewer
New Reviewer

I can't sign into my account and I need a ride ASAP

I can't sign into my damn account says the phone number is not associated with the email. It's an emergency and I need to get a friend a ride somewhere I'll never use Uber again
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ID
#1838530 Review #1838530 is a subjective opinion of poster.
Product
Uber Account
Preferred solution
I need access to my account
New Reviewer

Uploading documents need help

Nothing is getting approved... its just sitting there in pending. You say 2 hours for approval, but it has been days!

User's recommendation: It takes more time than 2 hours.

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ID
#1838449 Review #1838449 is a subjective opinion of poster.
Location
Memphis, Tennessee

I need to update my telephone number

I do need to update my telephone number but the app show the my gmail y usrd with the lasy theephone number it doesnot let me update the app
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ID
#1838027 Review #1838027 is a subjective opinion of poster.
Location
Aurora, Colorado
Product
Uber Mobile Application
New Reviewer

Charged tip twice

I dont know. I was charged $21 and $15. I only approved 20% or$15
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ID
#1837903 Review #1837903 is a subjective opinion of poster.
Preferred solution
Takeoff $21 tip applied
New Reviewer

Pissed off

This lady's been *** around on a bike for the past 2 hours, my food sat cold while she was waiting so of course I got cold food. So I then proceeded to go pick up my own food. I would like a refund for the meal considering I had to throw it away because it was too cold to eat anyways, and I want a credit for the inconvenience and waste of time

User's recommendation: This *** sucks.

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ID
#1837854 Review #1837854 is a subjective opinion of poster.
Location
Cleveland, Ohio