New Reviewer

Can not get into my account

I have been tryin for 4 hours to get a ride . ur stupid *** app isnt working
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ID
#1844226 Review #1844226 is a subjective opinion of poster.
Product
Uber Mobile Application
Pros
  • Nobody called me back
Cons
  • Drivers and riders customer service is a joke
Preferred solution
I need my damn ride. I need this *** to be cleared so I can request my ride from now on without having any damn problems

Overcharged

Uber - Overcharged
I got two charges I dont know why I got double charged
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ID
#1844038 Review #1844038 is a subjective opinion of poster.
Location
Prairie Village, Kansas

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Billing issue

Uber - Billing issue
Over charged for a trip that only takes 15 mins . And a driver who tried to take advantage of his customers. He charged a cleaning fee after he was tipped $80 cash for our ride home. Even though he took 45 mins and $40.91 to get us home when it should've only taken 15 minutes and half of the cost to get us home. He is a horrible person and an ungrateful driver. I nor anyone else who was in the car will ever use him or the local service again due to the stupidity of your employee....
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ID
#1843773 Review #1843773 is a subjective opinion of poster.
Service
Uber Vehicle Driver
Loss
$270
Preferred solution
Full refund
New Reviewer

Being ripped off

My driver was good, no problems, he picked me and my student up at a truck dealership, to take us to a hotel. Our driver was nice, but in a rush, I forgot a file in my truck, I asked our driver about going back and what to do. He said he would take us back to get the file. So when we get to our destination I gave the driver a $10 tip and my student did the same. A twenty dollar tip. But I get an extra $4.13 charge today... This needs to be put back to my account immediately. I have paid Uber and my driver enough.

User's recommendation: Be cautious they will take money that isn’t theirs to take.

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ID
#1843764 Review #1843764 is a subjective opinion of poster.
Location
Schertz, Texas
New Reviewer

Order made, money never revieved bsck when tbey canceec

Uber - Order made, money never revieved bsck when tbey canceec
Uber - Order made, money never revieved bsck when tbey canceec
I ordered from burger king and they started my order, then they canceled it. It has been nearly 3 hours and I have yet to receive a refund of
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ID
#1843622 Review #1843622 is a subjective opinion of poster.
Pros
  • Fast delivery
Cons
  • No customer service help
Loss
$63
Preferred solution
Full refund

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Stole $160 from me

Brand new customer, they stole $160 from me and left me stranded....TWICE GIVE ME MY MONEY BACK YOU CROOKS

User's recommendation: Go elsewhere.

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ID
#1843479 Review #1843479 is a subjective opinion of poster.
Service
Uber Taxi Service
Cons
  • Charged to much
  • Uber support deliberately delays and makes handling difficult
  • Never got picked up
Loss
$160
Preferred solution
Full refund

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Uber stole my money

First time customer. You stole $160 from me. I set up a new account, downloaded your app, tried to get a ride and pay cash. Apparently you are too Unamerican to accept cash. Was forced to add banking information that I dont exactly trust you with, got shut down because my balance is too low, cant deposit anything when ALL the banks are closed. My boss let me try to use his card, it accepted, let me schedule a ride, then 10 min before it was due to arrive, you shut down his debit card too. I tried the verify via Facebook, made this Facebook account that I did not want just to verify whatever stupidity you were looking for. That didn't work. I drove all the way across town and blew $160 on one of your janky gift cards, added that to my account, then tried to schedule a ride. The estimate for the ride was $125, I added 160 to play it safe. No sooner than you grabbed my money, you locked my account and left me stranded 2 hours away from home. You left me too broke to find another ride. This is completely unacceptable, especially for a first time customer! You need to fix my account or refund my money NOW. It's been a week and still getting ignored by the company

User's recommendation: Go elsewhere.

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ID
#1843469 Review #1843469 is a subjective opinion of poster.
Location
Boston, Massachusetts

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

I got charged for trips I didn’t take

Uber - I got charged for trips I didn’t take
I've been charged for 4 rides I didn't take
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ID
#1842917 Review #1842917 is a subjective opinion of poster.
Service
Uber Taxi Service
Loss
$27
Preferred solution
Full refund

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Nothing was resolved. I couldn’t even speak to an agent

I placed an order and cancelled by mistake but you kept my money. Please give me a refund so I can reorder.

User's recommendation: PICK UP AND RESOLVE THEIR ISSUE.

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ID
#1842879 Review #1842879 is a subjective opinion of poster.
Service
Uber Customer Care
Loss
$48
Preferred solution
Full refund
New Reviewer

Payment issues

Why charge more than was originally stated. Plus driver cancelled trip and I am being charged. I need a refund
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ID
#1842842 Review #1842842 is a subjective opinion of poster.
Location
Arlington, Texas
Service
Uber Vehicle Driver
Loss
$6
Preferred solution
Full refund
New Reviewer

My uber account pending

I try to register in uber from one week but give me Insurance pending Registration pending All my documents is well ,what is the problem??
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ID
#1842250 Review #1842250 is a subjective opinion of poster.
Product
Uber Account
Preferred solution
Registration

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Had an account I broke my phone and it will not let me open a new account

I had an account with you my phone broke and I cannot reset up an account you stop me at every Avenue and I cannot talk to anybody and Im really pissed off
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ID
#1841909 Review #1841909 is a subjective opinion of poster.
Location
Colorado Springs, Colorado
Product
Uber Account
New Reviewer

I have a question

I am looking for some help regarding my manic son who got a ride from you and we need to find him
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ID
#1841787 Review #1841787 is a subjective opinion of poster.
Preferred solution
To get help of someone
New Reviewer

Charger my card of 24.57 today but no driver available and want money back on card

Charger on my card and haven't still put on my card and haven't taken ride with them
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ID
#1841285 Review #1841285 is a subjective opinion of poster.
Location
Atlanta, Georgia
Loss
$25
Preferred solution
Full refund
New Reviewer

Sign up for Uber eats

I sign up but Im not getting request and cant see where to get requests
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ID
#1841211 Review #1841211 is a subjective opinion of poster.
Cons
  • Not able to speak with somebody
Preferred solution
Receive deliveries to drop food off