New Reviewer

Don’t use Uber you can’t get in touch with customer service

I have an unknown charge on my credit card statement and it could be my 13-year-old who has a different phone number I want to know what it is
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ID
#1785155 Review #1785155 is a subjective opinion of poster.
Location
Stone Mountain, Georgia
New Reviewer

Unknown payment

Was charged for an Uber pass that I did not authorize and would want refunded immediately. Please call me @ 415919****
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ID
#1785131 Review #1785131 is a subjective opinion of poster.
Pros
  • Kind and cultured drivers
Cons
  • Lack of customer service
Loss
$25
Preferred solution
Full refund
New Reviewer

Scheduled service did not show

Scheduled a 2:30 pick up at Spelman College in Atlanta, a no show and no contact. However, was charged a cancellation fee for a ride I did not schedule.
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ID
#1785121 Review #1785121 is a subjective opinion of poster.
Pros
  • Idk
Loss
$7
Preferred solution
Full refund
New Reviewer

My card is being used

Im trying to dispute some transactions but it so hard trying to contact Uber through phone. Im trying to being reasonable by calling Uber first before I contact my bank
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ID
#1784862 Review #1784862 is a subjective opinion of poster.
Pros
  • Have been good in the past
  • Mostly great service
Cons
  • Customer support is non-existent
Loss
$25
Preferred solution
Full refund
New Reviewer

I am very confused on this pending charge of $53.75

I only had $11.56 charged for my trip this morning, how come I still have a pending charge in the amount of $53.75
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ID
#1784533 Review #1784533 is a subjective opinion of poster.
Loss
$53
Preferred solution
Full refund
New Reviewer

Cancellation fee

I stood outside last night in 18 weather to look for my Uber driver and I assure you that he did not come to the correct location the first time. So Im not sure why I was charged a cancellation fee when he never arrived? As a result I had to call a new Uber which apparently was the same driver, but this time he came to the right location so I was able to see him and get where I needed to be. Please refund my cancelation fee because I was outside and did NOT see him.
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ID
#1784476 Review #1784476 is a subjective opinion of poster.
Service
Uber Taxi Service
Cons
  • Customer support nonexistant
  • Very hard to get in touch with
Loss
$7
Preferred solution
Full refund
New Reviewer

I saw a payment that doesn't show up on my receipt

I have 6 ride with uber, That was on Tuesday 02/042020 I had 2 ride tomorrow and afternoon $ 24.55 and $ 30.41 Wednesday 05/02/2020 morning and afternoon $ 25.26 and $ 27.31 and today Thursday 06/02/2020 morning and afternoon $ 25.21 and $ 30.69 in my chase bank account that uber was charged 8 times when it should be only 6 charges. ( this charged is extra 24.59$ this charged is extra 21.90$
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ID
#1784373 Review #1784373 is a subjective opinion of poster.
Cons
  • Customer support nonexistant
  • Overcharged me
Loss
$46
Preferred solution
Full refund
New Reviewer

I have work and need a ride and child needs schooling also she's 4 and can't be in a negative dagrees out walking to school and work

It's cold as *** out here and I take 5 buses to get my daughter to school at 4 am it's hard for my child and I'm pregnant I need Uber to get us back and forth to work and school
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ID
#1784277 Review #1784277 is a subjective opinion of poster.
Location
Denver, Colorado
Pros
  • Good for emegencies
Cons
  • Idk
Preferred solution
I need a ride me and my daughter
New Reviewer

I need personal information

I need may w2 or how?munch I made in 2019 my email is streetdarron@***.com my email was streetkathleen@***.com
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ID
#1784193 Review #1784193 is a subjective opinion of poster.
Location
Los Angeles, California
New Reviewer

Gift card issue

I got a gift card for Christmas and I scratched off the back and tried to put it in to use for an Uber ride except it said it was linked to a different account already. There is no way that's even possible because I had only just scratched off the back for the gift card code. Somebody needs to call me to resolve this matter immediately because I had to use my own cash for an Uber ride today when I had plenty of money on my gift card. It was a $25 gift card. I would like to be reimbursed the money that I used out of my own bank account and then I would like a $6 credit for the remainder of my gift card balance. Contact me at 571-241-****.
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ID
#1784121 Review #1784121 is a subjective opinion of poster.
Product
Uber Gift Card
Pros
  • Quick service
Preferred solution
Full refund
New Reviewer

Get a live person

Cancel trip need refund please
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ID
#1783958 Review #1783958 is a subjective opinion of poster.
Pros
  • Quick service
Preferred solution
Full refund

Please help

I can't sign in to my Uber account
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ID
#1783948 Review #1783948 is a subjective opinion of poster.
Location
Miami, Florida

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Verified Reviewer
New Reviewer

Can not get my 1099 information

My account was disabled and I can not use the app. So how can I retrieve my tax information ?
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ID
#1783887 Review #1783887 is a subjective opinion of poster.
Product
Uber Account
Pros
  • Need call back number
Cons
  • Customer support is non-existent
Preferred solution
Let the company propose a solution

Overcharged

I call Uber for yesterday morning it was 7:59 a.m. he came at 8:03 he dropped me to school at 808 the driver he not waiting for me he left right away and he charged me or you guys charged me for $77 I don't know why my regular trip it was 676 cents I see the receipts you say the driver he's waiting and he puts a lot charges on me I don't know we have to fix this problem I text you guys many I use Uber many times I am a customer I don't know why you ignore my messages I need someone call me please we have to fix this problem because I took Uber everyday please give me a call and this phone number 650-822-**** 36 my name is Miriam
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ID
#1783855 Review #1783855 is a subjective opinion of poster.
New Reviewer

Can't log in not getting verification code

Uber - Can't log in not getting verification code
I have moved to the USA and Im trying to update my new number on Uber but because my husband used it to open his Uber account it wont let me use it.
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ID
#1783742 Review #1783742 is a subjective opinion of poster.