Anonymous
map-marker Destin, Florida

Is showed up an hour late for a scheduled ride

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All they have said so far is we're sorry we're trying to fix this. You should allow yourself an extra half an hour so that you can make it on time ( I scheduled it 2 hours before I need to leave with an extra half an hour) any decent company would refund the fare !!!
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User's recommendation: Use another service they don't deserve the business

Anonymous

Fraudulent activity

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Nobody answered the call after going through a screening for the phone number. So nothing was resolved. There's five fraudulent charges on my debit card in the last week from San Francisco. Debit and credit activity and all says Uber.
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Loss:
$220
Pros:
  • Nobody called me back
Cons:
  • No live customer service

Preferred solution: Full refund

User's recommendation: My customer service experience was zero

Tobby Odn
map-marker Houston, Texas

Lost property

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I am a police officer trying to assist one of your current customers and I have no one to talk to because I dont know where to go to
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User's recommendation: Allow us to talk to someone.

Morgan I Qbo
map-marker Washington, District Of Columbia

Fruadulent charge

Someone took my Uber that was not authorized and it still charged my account. I was in Washington DC, couldnt find my Uber and realized someone else took it later on.
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Loss:
$72
Pros:
  • Getting a ride
Cons:
  • No one called me back

Preferred solution: Full refund

Davey B

I need to set my uber account

I applied for Uber eats driver and my background check is taking too long and I need to work to pay bills and I'm getting pissed off because it's not doing it's job
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Anonymous
map-marker Foley, Alabama

Would not accept my payment no matter what it was

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Terrible, I don't want to use their service no more this is the 20th time I tried they have no number to call or nothing like this right here is so ridiculous
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User's recommendation: Don’t use

Anonymous
map-marker Detroit, Michigan

Restaurant

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A restaurant I wanted a delivery from your app keep saying it is closed. It is not closed it is open it is not closed right now during the hours I want something from it it is not closed for the day it is not closed for business it is open right now so why is your app stating it is closed?
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User's recommendation: Don't trust what do Uber says about restaurants being closed.

Anonymous
map-marker Pasadena, California

Overcharged for ride

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On Sunday, May 30th, 2021, I booked an Uber from LAX, CA to Pasadena, CA and the price quoted was $103. This was extremely overpriced, but we were so tired and did not have any other choice we agreed on that price.

However, after arriving home and checking my receipts, it showed that we were charged $150.77. THIS IS OUTRAGEOUS!!! I did not agree to this fare and have no idea why you suddenly decided that it was okay for you to just charge me this amount. After going to your website for HELP, there is no number to contact anyone and the choices offered was nothing related to my complaint.

After eventually being able to submit one of the complaints, I was reimbursed with $37.67. $103 +37.67= $140.67, so where is my other $10? And the money was not put back on my credit card, it was returned to my wallet. I WANT MY $47 RETURNED TO MY CREDIT CARD ASAP please because I no longer wish to use UBER services any longer; so do not need that money in my wallet.

YOU ARE A RIP OFF!!! 503-42.

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User's recommendation: DO NOT USE UBER!!!!

Anonymous

Fraud

Someone compromised my card and used it for Uber transactions Would like to know where the transactions were made to see if I know the individual.
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Anonymous
map-marker Weyburn, Saskatchewan

Why I can’t request a ride in my app? When I still have 69$ in my wallet?

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Please activate my app, I cant request a ride when in fact I have a 69$ in my wallet.CryCryCry Activate my app.. Activate my app. Activate my app. Activate my app. Activate my app.. Activate my app.. Activate my app.
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User's recommendation: Be careful

Adalberto Q

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Charges en my account

In the month of June I was charged to my account for 24.99, now in June 24.99 again I want them to pay me my money and explain why the charges to my account
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Loss:
$50

Preferred solution: Full refund

Arik Kpp
map-marker Yonkers, New York

Driver cancelled last minute

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I called uber for a ride to the airport and the driver cancelled late without letting me know. That is totally unacceptable
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Ebony T Hsj
map-marker Charlotte, North Carolina

No one called back

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I was charged for a ride I did not take I have proof I did not take this ride. And this not the first time the 1800 number doesnt let you speak to anyone
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Anonymous
map-marker Washington, District Of Columbia

Why can't I go online in my area

Im trying to go online it keeps saying Im not allowed to go online I would like to know what cause that thanks
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Anonymous
map-marker Bengaluru, Karnataka

Driver chiting

Hi sir I do the 225 cash pamant the driver bat driver not camplited my account my mob.no. is973973**** So plz my account do the caplet My account is showing 225 balance
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User's recommendation: This driver is chiting

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