Akio Vep

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Verified Reviewer
| map-marker Elgin, Illinois

Because I do not get this uberaccoubt verification code

Because I do not get this uberaccoubt verification code
It won't let me log in without 2 verification numbers nothing I won't use them again never I can't order rides been takibg bus cant log in to my acvount lost 26 dollars
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User's recommendation: Don't use Uber 2 verification codes

Anonymous
map-marker Orlando, Florida

Order not delivered

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Uber - Order not delivered
I was sent to six different people no one was able to give me answers to my problem. Uber driver didnt pick up my entire order. I only received 2 out of 15 items.Theres no response from the driver once order is delivered. I had no way to fix the issue right away. Lois O is not a competent delivery driver
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User's recommendation: Lois O is not a competent delivery driver

Jovana R Pkq

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Verified Buyer

My account is locked

Uber - My account is locked
Uber - My account is locked - Image 2
Trying to sign up for Uber trying to get my account unlocked im trying to get my account straight so I can go to work.
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Preferred solution: Deliver product or service ordered

User's recommendation: I need to talk to someone in customer service. I’m trying to get my account straight.

Brooke C Dby

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Verified Buyer
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Unauthorized charge

Uber - Unauthorized charge
Uber - Unauthorized charge - Image 2
I got charged twice for the same ride when I already paid the full price one time yall took my money twice and thats not fair I have stuff to do with my money
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Loss:
$23
Pros:
  • Are fast and friendly
Cons:
  • When they cancel on you or overcharge you

Preferred solution: Full refund

willie w Ino

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Verified Reviewer

Return your products

Uber - Return your products
Uber - Return your products - Image 2
Uber - Return your products - Image 3
Uber - Return your products - Image 4
I'm not satisfied with the products some things were damaged some things, I wanted to cancel but Y'all wouldn't allow me to cancel so rather than take your products I rather return them to you Thanks very much. Willie H. Williams I want to return everything OK 01/09/2024
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Loss:
$700
Pros:
  • Over charing and overfill items

Preferred solution: Full refund

User's recommendation: Just take your time

Nosson Pky
map-marker New York, New York

I was charged after I pay for my ride he trying to charge me 2wice

Uber - I was charged after I pay for my ride he trying to charge me 2wice
I took a Uber from Elizabeth to Sherman St.,for some reason he charging me double I dont know why is that
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Afnan Qpr
map-marker San Antonio, Texas

I just got off the worse ride of my life, this driver was nuts, cutting people off, I did not get dropped off at my location and then she had the nerve to charge me over $133 dollars for a $17 ride

Uber - I just got off the worse ride of my life, this driver was nuts, cutting people off, I did...
Uber - I just got off the worse ride of my life, this driver was nuts, cutting people... - Image 2
She was cutting people off, honking like a mad woman and me and my sister felt she put our lives in danger.
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Ameeruddin M

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Verified Reviewer

Food delivery to my house at 9327 Humphries Drive Burke Virginia 22015

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Uber - Food delivery to my house at 9327 Humphries Drive Burke Virginia 22015
No I am good for right now. I just need to order next time when the time comes so that I can order more Pakistani food from kabob palace from Arlington Virginia next time. I am good for the details that I am doing right now.
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Preferred solution: Deliver product or service ordered

User's recommendation: Ordering food from Arlington Virginia

Jennifer A Ydx

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Verified Reviewer

ZERO customer service

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My driver... HORRIBLE!!! I am physically disabled (walk with a severe limp). This -*§%! driver is gonna pull up (more than 10 minutes AFTER the original "estimated wait time!!!"), sees me sitting almost at the curb directly in front of the pick up location (movie theater) and STOP the car---75 to 100 feet away; no obstacles, drive wide open to pull up right in front to me. Yet I was forced to limp my way to the car-WHY? Ugh! INFURIATING!
View full review
Loss:
$12
Pros:
  • Transportation
Cons:
  • Extreme lack of customer service
  • Ridiculous pricing

Preferred solution: Full refund

User's recommendation: Avoid Uber!

Alleyah Obi

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Verified Reviewer
| map-marker Atlanta, Georgia

My Account

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Original review Mar 17, 2024

My account has been locked since Feb 19th 2020!!! I WAS NEVER NOTIFIED OF THIS BILL UNTIL NOW!!

It is 17 March 2024!!! Why was I not notified about this bill before now. Was it me or was my number used? What was the pickup point and the final destination?

Tell me that information before you charge me. This company must really be doing bad because, your business prospects leave a lot to be desired. Whoever does your bookkeeping needs to be fired!!! You really suck!!!

Ive read some of your current ratings and they are bad.

Please check your past records and tell me if I do owe $38.50. If so Ill pay it; If not then close this account and leave me alone.

View full review
Pros:
  • I dont know if there is any good thing to say

Preferred solution: I’d just like to know what’s going on!!!

User's recommendation: Leave Uber alone

Resolved
Aylinaabide T

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Verified Buyer
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Verified Reviewer
| map-marker Istanbul, Istanbul

Resolved: Driver campilan

Uber - Driver campilan
Uber - Driver campilan - Image 2
Updated by user Oct 07, 2023

Company fixed the issue and I have been provided with discount on future orders. My next Trip advis they can give discount to me becues i lost 1 hour my time and i peyed more thats why.

Original review Oct 07, 2023
Hi sir .i need Halep abut mai mornig tirip from mira road to gpo fort . The driver took me frist worong direction then again he took back my direction thats why otomatik my aap chargees 852 rupees to 1132 rupees going up .at laş the diriver told me company took disican late you give me 1000 we finish thing here.i give him 1000 rupees Cash. I have öne man there he sow i gave him 1000 Cash to the driver . Plz help me my indain no iş 993024**** .but today i am flying to out of indai .plz help me and e mail me on same e mail . Thank you
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User's recommendation: If you give Cash to driver you can take bil from driver .

Jason G Bbr

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Verified Buyer
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They took my money for a service they can't provide and refused to cancel but today they won't take money for a ride without verifying my identity with the same card

Uber - They took my money for a service they can't provide and refused to cancel but today they...
Uber - They took my money for a service they can't provide and refused to cancel but... - Image 2
Updated by user Oct 13, 2023

I've tried contacting them but it seems the only way to communicate is via email. All complaints so far have been the same Uber says it's their partner and the partner says it's Uber. They refuse to acknowledge that they are at fault because of misleading information...

Original review Oct 06, 2023
They ripped me off with there app no where did I see anything saying I couldn't pick up the car I rented until I got the receipt. I read FAQ under what I needed to pick the vehicle up and it says booking confirmation please show booking confirmation at the rental desk at check in.

And that's it I had no way to know that I had to have a credit card at sign in the app is very misleading if it's important enough to be highlighted on the receipt then why let someone pay for it without confirmation that they have a credit card. Just like on the very next day I tried to get a Uber ride and they would not let me book one because I could not verify my identity. This is with the same debit card same app but yet I can't pay for a ride but 167.25 was taken for a rental I can't pick up. I called the partner company of Uber as soon as my receipt came through via email to cancel but they have nothing in there system using the code on the receipt so they had nothing to cancel.

The app won't do anything within the 48 hours prior to pick up but I booked the car 17 minutes prior to pick up so the app won't cancel just says to call the partner company so now I dealing with two different companies both saying I have to call the other two companies in collaboration to scam people out of there money.

Selling people something they can never have and refusing to refund. This company is way to big and wide spread for this type of behavior it's a large scam and should be viewed as unacceptable in our society.
View full review
Loss:
$167

Preferred solution: Full refund

User's recommendation: They took my money for a service they can't provide and refused to cancel but today they won't take money for a ride without verifying my identity with the same card

4 comments
Guest

No worries your opinion doesn't bother me everyone see's things from different prospective's. Not real sure why you care so much but hey if you got nothing else to do please leave another comment please

Guest

Didn't have one it doesn't require it until you pick it up. I submitted the information that I was reading FAQ is there for a reason I went to the help menu to see the answer to what I need at pick up and it said booking confirmation and nothing else.

The credit card came up for the first time on the receipt. If a credit card is required why not verify the credit card before you charge people they sure wanted me to verify my identity to get an Uber driver to give me a ride but my identity wasn't an issue the night before when they took the money it's obviously by design

Guest
reply icon Replying to comment of Guest-2404197

Verifying your identity as a rider is used to protect the driver. It just involves sending a pic of your ID.

What’s the big deal? As far as charging the rental online the night before and not verifying ID, why would they? They will check your ID when you pick up the car. And again, just FYI, you ALWAYS need the actual card in hand when picking up a car or checking into a hotel.

They verify the name on card matches the ID.

Finally I could care less that you did not like my previous comment. Just know that your hesitancy to verify ID or present an actual credit card looks very suspicious.

Guest

Why didn’t you have your card on you when you went to pick up car? Regardless of the car rental, shouldn’t you always carry it?

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Resolved
Ana P Ygg

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Verified Buyer
| map-marker Glen Ellyn, Illinois

Resolved: Son ladrones

Uber - Son ladrones
Uber - Son ladrones - Image 2
Updated by user Nov 09, 2023

Company fixed the issue and I have been provided with full refund.

Original review Nov 09, 2023
Me cobraron y no me dieron el servicio que clase de conductores tienen es increíble que le roben a uno.
View full review

User's recommendation: No usen ese servicio es basura

Resolved
Tamara J Jbt

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Verified Buyer

Resolved: Driver never showed and I am still waiting for my Uber Pet it's been 15 minutes

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Driver never showed and I am still waiting for my Uber Pet it's been 15 minutes
Updated by user Dec 22, 2023

Company fixed the issue and I have been provided with apology. It was resolved through PayPal.

Uber refused to resolve the issue and felt their driver did nothing wrong. PayPal read and contacted Uber, I’m not sure if they heard back, but what's important is my money was refunded for back to me.

Original review Dec 06, 2023
The driver accepted the Uber Pet request for pickup at 2505 Third Avenue with a 2 minute wait time for pick-up at 6:37 pm. He never showed, never responded to texts, phone calls, and kept sending me to VM.

I waited 25 minutes before canceling and now they want to charge me almost $18 for a cancellation fee. I tried to call their customer support, help service, and no response and the number was out of service. The reason they gave for not giving me a refund is that I took the same service yesterday, and yes that service was great yesterday not
Today as he never showed and lied he had picked me up.

He never showed answeed his phone or texted to Uber app. Im officially canceling my Uber service once I receive my refund and if they don't issue a refund, I will fight it through PayPal.
View full review
Loss:
$18
Pros:
  • Being able to pay other than cash
Cons:
  • No live customer service

User's recommendation: Don't use Uber as they have horrible customer service, which is no customer service

3 comments
Guest

You better make sure your alternative ride share is pet friendly. Because if you file a dispute with Uber Pets you will most likely face a permanent ban.

Guest
reply icon Replying to comment of Guest-2442009

I no longer wish to use Uber so if they ban me that's fine. I believe in paying for services rendered not giving my money away for feew

Fredia Wcz

and l want e only.

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Othelia Djx

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Verified Reviewer
| map-marker Dallas, Texas

Not fix I don't know why

Uber - Not fix I don't know why
I need someone to help me so I can start working as uber driver pls I don't know why but the app it locked me out I can't sign in with my email or phone number even with my new phone number and old phone number
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