Steven Z Agm

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Verified Reviewer

Took Uber today did not get my 35.00 credit

I was given a $20 bonus plus the 15 dollars I get from American Express for a total of $35. This was not used during my ride today. My ride amount was $55.42. Please give me credit for $35.00 which was not deducted from the $55.42.
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Loss:
$35

Preferred solution: Price reduction

Anonymous
map-marker Broken Arrow, Oklahoma

Hoping to contact Uber

Someone used my account to get a ride. I did not approve this. I attempted to contact Uber. There was no way for me to voice my complaint.
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Anonymous
map-marker Williamston, South Carolina

Want to cancel membership

I just want to cancel my prime membership. How do I do that or who do I need to contact? W@$((;::;())$&&asdgghjkliytefgjjnvxbbnkjhggff
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Anonymous
map-marker Lansing, Michigan

Cell phone left in Uber car.

Dropped my cell phone on the car floor and didnt realize it until I left the vehicle. Uber driver did return to my hotel and returned my cell phone to me. Good job Jean from Orlando Florida!!! Like
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User's recommendation: Keep your cell phone in your hand at all times while in the Uber vehicle.

Hermila Hea

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Verified Reviewer
| map-marker San Diego, California

Charges to my bank account that I don't know

Every month they charge me $9.99 from Uber, I don't have any subscription with you,I would appreciate it if you could contact me
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Michael H Ebx

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Verified Reviewer
| map-marker Salisbury, Maryland

You’re overcharge me

You overcharge me And youre taking money out of my bank account I dont know why you be doing this, so I need to talk to somebody to find out whats going on
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Alveda Cla

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Verified Reviewer
| map-marker Orlando, Florida

My account was hacked, still can't use my account, Never received any help ,

Worst costumer service ever , my account was hacked , Uber was trying to charge me 5 dollar just so they talk to me , never received any help
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User's recommendation: Lift

Anonymous
map-marker Indianapolis, Indiana

Fraud charges on my credit card

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I have never ever used uber in my life nor would i yet my credit card has gotten 4 charges this month for Uber cab services totaling 116.00. i reported all transactions as fraudulent charges to my banking institution and wanted to contact uber to find out what state the charges were in and if they could tell me exacly where the person was picked u and or dropped off, but there is no way to contact them by phone and or email.

i know if this happens as gain and I have to get yet another new card i will be calling the states attorney and reporting the issue, since Uber doesnt have a customer service phone number. Im not even downloading the app, i got charged with out even ever googling uber.

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User's recommendation: dont ever use the company

1 comment
Guest

If someone has your credit card info, you need to file a police report. Uber isn’t the bad guy here.

Whoever has your info could just as easily used it at any business. Without a police report, even if you did speak to someone at Uber, they have no way to verify who you are on the other end of the phone.

Elvis B Ccu

I left my phone in his car

I left my phone in the Uber I picked. Elvis Baffour is my name. Need to get in contact with the driver
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Preferred solution: I left my phone in the car

User's recommendation: Uber contact services

Anonymous
map-marker Miami, Florida

They charge me over but they told me they going refund but still I didn't get it and another one why they ask my driver license when I request ride to Uber? that stress me out

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Uber didn't give me good service already I explain why they ask driver license photos everyday when request ride, that awful.
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User's recommendation: in the future all customers be aware how Uber treat customer.

David T Sua

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Verified Reviewer
| map-marker Bellevue, Washington

Refund

I want my refund back or I will sue this company for taking My money out of my cash app and I had that money for me to get to work and I have my own truck so you have a choice I will take this matter to the police department and the court!!! Uber
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Patrick S Wjp

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Verified Reviewer

Cancellation fee

Your driver went to the location picked the passenger up while the passenger is in the car your driver canceled the ride
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Preferred solution: And explanation

Jorie Lni
map-marker Wilkes Barre, Pennsylvania

Uber eats RECEIVING ERROR MSG

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I am trying to order and after I placed my order I keep getting an error msg saying if the error keeps occurring to contact help Uber.com please help I have no clue why this is the second time this happened to me.
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User's recommendation: Use Door Dash

Rosa S Bnd

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Verified Reviewer

You haven't help me it all I need a person live

I need to make a reservation ahead of time for my brother who lives in a different city . I need Uber pick up him from 9471 July Inez Ave Las Vegas Nevada 89178 December Tuesday 5th and drop him to 7135 Gillespie street Reid rental center Las Vegas Nevada and the system does allow me to do that .
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Preferred solution: I’m looking for help !!!! With this reservation

Anonymous
map-marker Atlanta, Georgia

Pick up problems

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the very first driver canceled the trip, when we called them and found out that they was not where they was supposed to be they said they was not picking up any packages And also pointed out to us. They was not making any deliveries, so they canceled the call.

Which means I had to call and order another Uber. And that person immediately canceled my order.. I was also charged because I can still see it on my bank account. The third person did pick up the package and deliver it, but the problem with that driver.¹ That driver was not being alert.

They spent their time with their head buried in the phone. Even when we walked up to the car to see if it was them, they never acknowledged us only when he stopped doing whatever he was doing on his phone and started to drive off.

And we yelled at him. It's when he stopped and we received our package so it was not a good experience at all.

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User's recommendation: just be careful when you order and also watch and pay attention to your bank account to make sure that you're not being wrongfully charged

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