Unclaimed
Uber
Reviews and Complaints
7.4M
CLAIMED LOSSES
19.1K
TOTAL REVIEWS
770K
PAGE VIEWS
77
ISSUES RESOLVED
Uber Reviews
New Reviewer
Send uber cash from my account to another account
My friends brothers app wouldnt work so he asked me to load gift card money on my account, but now I need to transfer this remaining money to his sisters account. How can I do this
ID
Loss
$9
Preferred solution
Full refund
Someone is using my card unauthorized
My card has been used over and over without authorization by me. You have the utmost worst customer service ever! I will be disputing the latest charge and because of your lack of access, I now have to change all my acounts!! I will be using Facebook, Instagram, Twitter and any other social media I can to share my story. As it may not mean that much to you, Im sure other customers may be interested.
User's recommendation: Wal, run, bike, or skate but whatever you do, don’t use UBER.
ID
Location
Albuquerque, New Mexico
New Reviewer
Credit card update
i have the same credit card number but it has a new experation date an the app wont take it
ID
Location
Haddon Heights, New Jersey
New Reviewer
Took money from my account
This upset me that I was charge 83.00 dollars when I have a screenshot of it being $43.00 dollars so $;;;;;;;;;;;;;;;;;;40 dollars was taxed I will never ride wit uber again this was the worse experience ever
User's recommendation: I will not recommend at all to future customers.
ID
Loss
$83
Preferred solution
Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New ReviewerTrip issue
First time I use Uber was in Kenwood New Jersey going to Passaic New Jersey I was charged on my credit card twice for the trip why is my credit card charged twice
ID
Preferred solution
Was I charged once or twice
Issues with my account
Basically my name is Quaterrio Blunt and my exwife name is Arlena Bryant and she has access to my uber account in which i dont want her to have access to my account anymore . my number is 678847**** she has her photo as the profile picture and quadblunt+DUP@***.com isnt even my Email but on the app its making me verify a email thats not mine .My personal email that i always use is qcrio318@***.com Or quadblunt@***.com .please fix this so i dont have to see her photos and where about or get calls to my phone from her ride request.
1 comment
ID
Location
Stone Mountain, Georgia
New Reviewer
Extra charge & am not cancel the ride
Driver cancel my ride. And charge me to fee of cancellation. Why
ID
Loss
$15
Preferred solution
Full refund
New Reviewer
Theft
I need to talk to someone. My card is being charged and I called the bank and the cops. I need to know where the ride was charged from
ID
Loss
$10
Preferred solution
Need information
New Reviewer
Refund full
It keeps telling me I have to pay a linked locked account I have no access to or the email in fact I dont have any access to any other uber account I didnt know I was locked out so I purchased uber cash and it stilll doesnt let me use it I tried the help app n it keeps telling me that I need to pay the unpaid balance before I can use uber app again I dont wanttttt to use uber sooo ever againnnnnn what sooo ever the reason why there is even a balance is because the driver canceled me he said tooo many people to board I wasnt even in usa I didnt know alllll this was gonna happens I created another uber account and is the one that I purchase 25$ uber cash this is insane that no help is provided Im not tryinggg to use uber app I want my fulll refund and I willl no longer use uber
User's recommendation: Don’t purchase uber cash they will try to keep your money any way posible.
ID
Location
Huntington Beach, California
Preferred solution
Full refund
I need to update a new phone number
I have changes my phone number and i need to update it please need help so i can start to drive uber and work.
ID
Location
Orlando, Florida
New Reviewer
Background check status update
Been waiting on the status of my background check for more than two- weeks
ID
Location
Memphis, Tennessee
Nothing heard of UBER
Nothing heard of UBER, horrible company to communicate.
ID
New Reviewer
Terrible costumer service
No one can help me with payment issue , no one to reach, always says refer to website. No one has hours to spend on website to try to fix a problem, how come you dont have a person we can call???
ID
Location
Brooklyn, New York
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New ReviewerIncorrect added charge
I made a trip from 7875 W 10th st,Indianapolis to 3510 S keystone Avenue Indianapolis for $19.83 and i requested the same driver to ride me back to the pickup address at the same rate. To my surprise i got an email receipt of $83.67 total for the to and fro ride. I want it rectified and have my remaining money back
User's recommendation: It depends on how this issue is resolved.
ID
Product
Uber Debit Card
Loss
$42
Preferred solution
I was charged twice for the trip so i want my full refund of second charge
Lost my passport and social
I have lost important belongings please try and get back to me
ID
Location
Dorchester, Massachusetts
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Uber
Well how about that! You poster your personal info on a public message board that has nothing to do with Uber. Great Job!!!