Unclaimed
Uber
Reviews and Complaints
10.5M
CLAIMED LOSSES
24.2K
TOTAL REVIEWS
1.1M
PAGE VIEWS
112
ISSUES RESOLVED
Uber Net Promoter Score (NPS)
-67
low
NPS
-100
100
- 12% Promoters
- 9% Passives
- 79% Detractors
Uber's estimated NPS of -67 considered to be low. 12% of users would likely recommend Uber to a friend or colleague.
Customer Satisfaction
Uber Reviews
I don't have any issue with d drivers , the issue is on u
How many times I got multiple charges which I didn't even used it, for example I used one time on a day but when we Got the bank statement it shows there that i got charged twice or thrice n it happened for how many times , so me n my wife were decided to cut off my service from u
ID
Loss
$300
Preferred solution
Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New ReviewerNo response from driver or company about lost CAR KEY
I, with 100% certainty, left the key fab to my car inside of the Uber that I drove home in on Sunday morning. I've left multiple messages for the drive and filled out an inquiry with customer service and have not heard back.
User's recommendation: Don't use Uber.
ID
Pros
- Poor customer service
Loss
$500
Preferred solution
Full refund
I want my money back/no advertisements
This is the second time it has happened to me my card !!ending in 2380 should be !!. I just want my money back
ID
Location
Minneapolis, Minnesota
571572****
Good morning. My Name is Elizabeth Osei. I took Uber on the 5/10/2021 And the amounts Uber charge me for was 22 Dallas and some cents. Before I confirm to the trip. Ending of the trip I was charge $116.66 cents. Please I need a refund. Thank you. lol
ID
Location
Alexandria, Virginia
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New ReviewerI made a reservation and I don't it wanna make sure they gonna pick me up
I made a reservation in the beginning of this month and it not showing up I wanna make sure my ride is coming this weekend.
ID
Location
Altus, Oklahoma
New Reviewer
Arash
Hi I just ordered some thing from Uber shopping the item it doesnt happen in the stock in Walmart and I didnt receive my item still is charge my credit card
ID
Location
Richmond Hill, Ontario
I needed help! Fail!
Fail! Someone should answer a call if a customer calls customer service, and you should provide a phone number on a webpage where someone will answer.
User's recommendation: Good luck talking to someone and getting assistance!
ID
Location
Orlando, Florida
New Reviewer
*** an Uber driver rob me
Somebody call me back at 407-807-**** simple *** Uber driver rob me You *** call me back you know
User's recommendation: Whatever you do never take a Uber in your life.
ID
Loss
$45
Preferred solution
Let the company propose a solution
New Reviewer
Inquiry for luggage
I need to ask for a vehicle for my ride to the airport tomorrow at 10 am eastern time that accommodate 5 persons and 2 large size baggage. My cell phone connected to the account is 716908**** My email ahmedsolimandentist@***.com Actually I am asking this since I didn't find any mean to book a minivan on the app or a large SUV... Is there any way to confirm my request..
ID
Preferred solution
Need a vehicle for 5 individuals plus 2 luggage.. Minivan for my trip tomorrow to the airport Could you confirm does uber has this size of vehicle that fit my needs..?
New Reviewer
I lefty glasses in the car
I left my glasses in the backseat of the car and when I called my Uber driver back he stated it wasnt there but he didnt even fully check to see if I did.
ID
Preferred solution
Deliver product or service ordered
New Reviewer
Driving issues
Hi there Yes Please assist me to activate my account I can't on my account , its seems showing me that I am having a too many account..unfortunately up to now I hasn't use any account...so help me to open one account Whoich is link to americausa033@***.com.. Thankfully
ID
Location
Queens, New York
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New ReviewerLoss payment driver canceled on me
My ride was canceled by an Uber driver he did not pick me up and I am being charged $15 for that which I did not get a ride to my destination my doctors appointment which I had to cancel today.
ID
Cons
- Take more money then they say
Loss
$15
Preferred solution
Full refund
New Reviewer
Fees and taxes
I don't understand why every time wen I request uber the charge that the app give me. Uber end up taking more. And that issues start last week
ID
Loss
$13
Preferred solution
Price reduction
New Reviewer
I am trying to update my status as a handicapped individual.
No complaint! But I was told by John your last driver for my 2nd trip today, he said you need to update your status to include being handicapped! After checking through the Uber App, I could not find how to accomplish the feat. Please could someone call me to walk through how to do it? 215-694-**** Albert
ID
Preferred solution
Let the company propose a solution
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New ReviewerNo refund 2 weeks later
Contacted uber with my missing items not received. They said they would issue a refund but have yet seen this come through on my credit card
ID
Pros
- Call line useless
Cons
- Cant get help
Preferred solution
Full refund
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