Unclaimed
Uber
Reviews and Complaints
6.8M
CLAIMED LOSSES
15.9K
TOTAL REVIEWS
590K
PAGE VIEWS
58
ISSUES RESOLVED
Uber Reviews
New Reviewer
My account I need to contact
I need a car tooken off my account so that I can start driving again
ID
Location
Rochester, New York
Bad customer service
It's been over a week and the issue is not resolved with a credit card issue , I entered 2new credit cards and I switched it out 3 times , still will not let me use the app this has caused a inconvenience for me and my family whilr we were traveling on vacation I've had the Uber app for a couple years now very very bad customer service they keep saying they're trying to resolve the issue but now it's a week later and we're back from our trip had to use Lyft .. Uber lost 200 of fares to Lyft . because of bad Customer service need REAL people to talk to
ID
Location
Winter Springs, Florida
Service
Uber Customer Care
New Reviewer
I need my ride bailed on me I need to get to work. But my fare has been taken from me.
I need ride to work but my Uber driver cancelled and bailed on me trying to get to work. Then the fare they took I needed to get to work with since they never picked me up.
ID
Location
Dallas, Texas
Reason of review
Poor customer service
Loss
$14
Preferred solution
Full refund
New Reviewer
Frustrated with changing expiration date on my debit cardard
I am told that my card has expired. There should be a prompt, to easily change the date. Credit cards do expire, quite normally.
ID
Reason of review
Problems with payment
New Reviewer
Billing
Will someone please call me I have a huge problem with a reoccurring charge on my account that I never approved and there is no way to get a hold of customer service or anyone else for that matter
ID
Location
Middletown, Delaware
Reason of review
Poor customer service
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Verified Reviewer Junior ReviewerScheduled Pickup - No Car Showed
I scheduled a pickup for Dec 11th at 4:45 AM at the Hytatt Tech Center in Denver - no show - the app kept saying "finding driver" - then quit - deleted the scheduled pickup - There was no Uber available so had to hire hotel limo for $100 in order to make my flight -
ID
Service
Uber Taxi Service
Pros
- Usually super drivers
- Mostly great service
Cons
- Customer support nonexistant
Reason of review
Problem with delivery
Loss
$100
Preferred solution
Let the company propose a solution
New Reviewer
Cancelled order didn’t get full refund
I placed and order at McDonalds and the Uber eats app said there was a problem and it couldn’t go through so I went and repeated my order but then was charged for two orders so I called McDonald’s and then said to call you but then I was only refunded half of the money back for the order, I would like a full refund for something I cancelled and never got.
ID
Location
Sacramento, California
Pros
- Angry
Cons
- Refusal to read my requests and respond appropriately
Reason of review
Order processing issue
Loss
$15
Preferred solution
Full refund
New Reviewer
High and dry
Took time out during the concert to place the Uber ride to pick us up at the end of the concert. *** musta picked someone else up. So, we are here waiting and extra 40 mins. Should have never even consider Uber a reliable ride.
ID
Pros
- Angry
Cons
- False advertisement
Reason of review
Poor customer service
Loss
$1000
Preferred solution
Let the company propose a solution
New Reviewer
Speak to someone about my account
What’s going on with my account been over a week
ID
Yes that what he said. And I was just depositing my check at the bank, after work. They kept going to the opposite side to pick me up, and call and ask where I was. And I have to explain to them where I were. So I starting waiting on the opposite side, I had the...
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ID
Location
Austin, Texas
New Reviewer
My debit cards have fraud charges. How can y’all let someone abuse my bank cards
My bank accounts were frozen. I’m charging this person for stealing from me and IM SUEING YALL FOR ALLOWING IT
ID
New Reviewer
Driver molesting passenger
I don’t believe there is any way to contact Uber anymore. Even their emergency number is a recording telling you to dial 911 or review the help section in their AP. I put a very wonderful women in an Uber last night to drive her from Orange County to L.A. The driver (despite her wedding ring) put he moves on her the entire trip. He kept harassing her for her phone number. But he didn’t stop with just that. He kept touching her, rubbing his hand on her leg. She clung to her backpack praying she would get home safe. She is happily married with a child. She does not invite advancements from men in any way. She is a Pediatrician visiting L.A, to study advancements in child heart surgery so she can return to her county to help save children. She was able to send a message through the “Uber Ap” about the incident. She got an “auto response” stating that the incident will be looked into. I have searched for "any way" "I" could contact Uber (I have an account) I've tried everything. There is no way I can contact Uber. So, Yisak - Honda Civic 8APD979 is still picking up rides. I "hope" the worst he does is "groping". Uber does not take safety seriously and I just pray no one gets hurt from this predatory driver.
ID
Service
Uber Vehicle Driver
Pros
- Have been good in the past
Cons
- There is no way to contact them even to report a sexual preditor
Reason of review
Poor customer service
Loss
$80
Preferred solution
Fire the driver! Before he prays on other women
New Reviewer
Shady Practices
I see a charge in my Credit Union that is PENDING. I have NEVER used Uber at all so I am wondering why I am seeing a pending hold.
ID
Product
Uber Debit Card
Reason of review
Pending charge I didn't ask for
Preferred solution
Full refund
New Reviewer
Uber charged me extra money
I called uber for going home two days ago and yesterday they charged me extra 40$ even no one told me reason. Then I contacted uber and they told me driver complained me about I was drunk or something else they sent me stupid pictures. I didn't understand exactly what happened but I just called uber and went home even I didn't talk to driver and went home. How come no one asked me anything and they just charged me 40$ directly. I will take my money back and I will delete uber.
ID
Reason of review
Poor customer service
Loss
$40
Preferred solution
Let the company propose a solution
New Reviewer
Unemployment
I requested a ride to work first driver was 15 minutes away 15 minutes later i have a new driver that was 15 minutes away. Then he was a complete jerk he was dirty his car sound like it was falling apart car was dirty and he kept saying im in no hurry after i told him my first driver cancel on me he was moving around like a junky coming off *** uber is the worst by far late to work thanks to uber might get let go this is a new job the price was higher than i pay with Lyft and uber gave a discount i will NEVER ride uber NEVER....
ID
Service
Uber Taxi Service
Pros
- I use to love my uber drivers before this
Cons
- No customer service
- Can not rely on scheduled ride servive
- People with developmental disabilities
Reason of review
Pricing issue
Loss
$15
Preferred solution
Full refund
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There are lots of ordinary idiots like this. Have car will be a jerk.
My brother DW is like this. He is totally impatient while driving too. Always cussing people and calling them names or making fun of them. So when he got in some accidents i thought, serve him right!
Unfortunately he did not die just yet but he is paying hand to fist. He has to work three jobs to support all his bad habits. One of them is being an Uber driver on the side!
Can you inagine what a menace he must be to society? Uber drivers worthless!