New Reviewer

Driver took me to the wrong destination

Driver assumed where I was going because your system combines Miami Intl Airport and Fort Lauderdale Airport with no distinction between them. That's REALLY lazy of you as a company. I corrected him but he apparently forgot and dropped me at Ft Lauderdale instead of Miami Intl anyway.

User's recommendation: Use another service.

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ID
#2192895 Review #2192895 is a subjective opinion of poster.
Product
Uber Account
Pros
  • Convenice
Cons
  • Not available and support is non existant
Loss
$33
Preferred solution
Full refund
New Reviewer

Driver took me to the wrong destination

I want my money refunded immediately. Kelly Ash Phone: 970 822 **** Email: mr.kelly.ash@***.com

User's recommendation: Do your drivers job for them if you want to get to your correct destination.

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ID
#2192887 Review #2192887 is a subjective opinion of poster.
Location
Lakeland, Florida

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Overbilled

I was charged for cancelling a trip that I took!!!!!!!!!!!! I was charged for cancelling and I was charged for taking it!!!!!!!! Plätze credit my account!!!!!!
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ID
#2192837 Review #2192837 is a subjective opinion of poster.
Location
New York, New York
New Reviewer

My business address changed...

May I please have someone call me so that I may update my new business address. Customers are going to old address. Hollywood Smoke Old address: 3110 Main Street #106 Santa Monica CA 90405 New address: 2808 Main Street Santa Monica CA 90405
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ID
#2192824 Review #2192824 is a subjective opinion of poster.
Preferred solution
I need to update my new address
New Reviewer

I'm trying to update my profile so I can become a driver

Im trying to update my profile with you guys so I can become a driver because I recently just updated my profile with Lyft And I was able to become a driver for them but theres not much work for that in the area where I live so I would like to re-update my profile with you guys so I can become a driver
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ID
#2192811 Review #2192811 is a subjective opinion of poster.
Pros
  • Would like to update my account
Preferred solution
Would like to update my profile so I can become a driver
New Reviewer

My debit card was fraudulently used

I ride was taken yesterday with my card info. I contacted my Credit Union they alerted me to suspicious activity. Would like info about the trip taken.
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ID
#2192771 Review #2192771 is a subjective opinion of poster.
Product
Uber Debit Card
Preferred solution
I need to be informed of the trip info this person took.
New Reviewer

Need help

I had a ride to circle k and back home in Brook Park Ohio and the driver Brittany left me at circle k I was very mad

User's recommendation: Ok.

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ID
#2192737 Review #2192737 is a subjective opinion of poster.
Loss
$11
Preferred solution
Full refund
New Reviewer

Fraudulent transactions

My card is being charged with UBER PASS . I did not authorize these transactions.
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ID
#2192658 Review #2192658 is a subjective opinion of poster.
Loss
$50
Preferred solution
Full refund
New Reviewer

Cancel fee

I had to wait 20 minutes for my ride. To cancel it would cost $5.00. Why?!

User's recommendation: Use a different company.

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ID
#2192640 Review #2192640 is a subjective opinion of poster.
Pros
  • Non
Preferred solution
Let the company propose a solution

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Account deactivated but charging my card 24.99 a month. Help me stop these charges

My account is deactivated but is charging my card 24.99 Avery month. I need help to get this to stop. Calling does no good it hangs up since its not a critical whatever kt says.

User's recommendation: Request a customer service that works.

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ID
#2192586 Review #2192586 is a subjective opinion of poster.
Pros
  • I dont like that i cant contact customer service
Cons
  • Money is being taken out of my account
Loss
$25
Preferred solution
Full refund

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

My account is deactivated

I cant log in to go to the help menu. It says its deactivated.
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ID
#2192575 Review #2192575 is a subjective opinion of poster.
Loss
$25
Preferred solution
Full refund
New Reviewer

I have not receive my refund

I cancelled an order last Saturday because the address was wrong. I have not received my refund.
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ID
#2192514 Review #2192514 is a subjective opinion of poster.
Product
Uber Credit Card
Pros
  • Na at all
Cons
  • Poor customer service
Loss
$37
Preferred solution
Full refund
New Reviewer

Add to my order

No customer service. No phone response

User's recommendation: Have a valid phone number.

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ID
#2192450 Review #2192450 is a subjective opinion of poster.
Location
New York, New York
New Reviewer

Took my money with no ride

I ordered an 3 Uber's non of which came and you'll took cancellation fees.
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ID
#2192308 Review #2192308 is a subjective opinion of poster.
Product
Uber Account
Pros
  • Idk but cons are they rob u
Cons
  • Customer service with the app
Loss
$10
Preferred solution
Full refund

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Over charged

About the alternative route that the drive had to take and why was my ride $23
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ID
#2192266 Review #2192266 is a subjective opinion of poster.
Product
Uber Credit Card
Pros
  • Fast
Loss
$32
Preferred solution
Full refund