New Reviewer

Driver took me to the wrong destination

1.0
Driver assumed where I was going because your system combines Miami Intl Airport and Fort Lauderdale Airport with no distinction between them. That's REALLY lazy of you as a company. I corrected him but he apparently forgot and dropped me at Ft Lauderdale instead of Miami Intl anyway.

User's recommendation: Use another service.

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#2192895 Review #2192895 is a subjective opinion of poster.
Product
Uber Account
Pros
  • Convenice
Cons
  • Not available and support is non existant
Loss
$33
Preferred solution
Full refund
New Reviewer

Driver took me to the wrong destination

1.0
I want my money refunded immediately. Kelly Ash Phone: 970 822 **** Email: mr.kelly.ash@***.com

User's recommendation: Do your drivers job for them if you want to get to your correct destination.

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#2192887 Review #2192887 is a subjective opinion of poster.
Location
Lakeland, Florida

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Verified Reviewer New Reviewer

Overbilled

I was charged for cancelling a trip that I took!!!!!!!!!!!! I was charged for cancelling and I was charged for taking it!!!!!!!! Plätze credit my account!!!!!!
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#2192837 Review #2192837 is a subjective opinion of poster.
Location
New York, New York
New Reviewer

My business address changed...

May I please have someone call me so that I may update my new business address. Customers are going to old address. Hollywood Smoke Old address: 3110 Main Street #106 Santa Monica CA 90405 New address: 2808 Main Street Santa Monica CA 90405
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#2192824 Review #2192824 is a subjective opinion of poster.
Preferred solution
I need to update my new address
New Reviewer

I'm trying to update my profile so I can become a driver

Im trying to update my profile with you guys so I can become a driver because I recently just updated my profile with Lyft And I was able to become a driver for them but theres not much work for that in the area where I live so I would like to re-update my profile with you guys so I can become a driver
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#2192811 Review #2192811 is a subjective opinion of poster.
Pros
  • Would like to update my account
Preferred solution
Would like to update my profile so I can become a driver
New Reviewer

My debit card was fraudulently used

I ride was taken yesterday with my card info. I contacted my Credit Union they alerted me to suspicious activity. Would like info about the trip taken.
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#2192771 Review #2192771 is a subjective opinion of poster.
Product
Uber Debit Card
Preferred solution
I need to be informed of the trip info this person took.
New Reviewer

Need help

1.4
I had a ride to circle k and back home in Brook Park Ohio and the driver Brittany left me at circle k I was very mad

User's recommendation: Ok.

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#2192737 Review #2192737 is a subjective opinion of poster.
Loss
$11
Preferred solution
Full refund
New Reviewer

Fraudulent transactions

My card is being charged with UBER PASS . I did not authorize these transactions.
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#2192658 Review #2192658 is a subjective opinion of poster.
Loss
$50
Preferred solution
Full refund
New Reviewer

Cancel fee

I had to wait 20 minutes for my ride. To cancel it would cost $5.00. Why?!

User's recommendation: Use a different company.

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#2192640 Review #2192640 is a subjective opinion of poster.
Pros
  • Non
Preferred solution
Let the company propose a solution

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Verified Reviewer New Reviewer

Account deactivated but charging my card 24.99 a month. Help me stop these charges

My account is deactivated but is charging my card 24.99 Avery month. I need help to get this to stop. Calling does no good it hangs up since its not a critical whatever kt says.

User's recommendation: Request a customer service that works.

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#2192586 Review #2192586 is a subjective opinion of poster.
Pros
  • I dont like that i cant contact customer service
Cons
  • Money is being taken out of my account
Loss
$25
Preferred solution
Full refund

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Verified Reviewer New Reviewer

My account is deactivated

I cant log in to go to the help menu. It says its deactivated.
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#2192575 Review #2192575 is a subjective opinion of poster.
Loss
$25
Preferred solution
Full refund
New Reviewer

I have not receive my refund

I cancelled an order last Saturday because the address was wrong. I have not received my refund.
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#2192514 Review #2192514 is a subjective opinion of poster.
Product
Uber Credit Card
Pros
  • Na at all
Cons
  • Poor customer service
Loss
$37
Preferred solution
Full refund
New Reviewer

Add to my order

1.0
No customer service. No phone response

User's recommendation: Have a valid phone number.

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#2192450 Review #2192450 is a subjective opinion of poster.
Location
New York, New York
New Reviewer

Took my money with no ride

I ordered an 3 Uber's non of which came and you'll took cancellation fees.
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#2192308 Review #2192308 is a subjective opinion of poster.
Product
Uber Account
Pros
  • Idk but cons are they rob u
Cons
  • Customer service with the app
Loss
$10
Preferred solution
Full refund

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Verified Reviewer New Reviewer

Over charged

2.0
About the alternative route that the drive had to take and why was my ride $23
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#2192266 Review #2192266 is a subjective opinion of poster.
Product
Uber Credit Card
Pros
  • Fast
Loss
$32
Preferred solution
Full refund