Uber Reviews

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New Reviewer

Billing

You billed me for a cancelled pickup. The driver was 12 minutes early and went to the wrong house. I want my $10 credited back to me
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ID
#1726184 Review #1726184 is a subjective opinion of poster.
Reason of review
Bad quality
Loss
$10
Preferred solution
Full refund

Fraud

Uber - Fraud
Uber - Fraud
Ive submitted a complaint to the Better Business Bureau and also Call Curtis in addition to social media. Ive advised Uber of all of this and their reply? The same tired messages as before (see attached photos) that tell me why my account was restricted and that I was charged correctly. Its impossible to get through to this company!
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ID
#1725512 Review #1725512 is a subjective opinion of poster.
Location
Milpitas, California
Product
Uber Account

Don't use UBer

I called Uber to catch a flight at FLL airport. I was outside the building waiting then the driver canceled the ride. I called another company when I got to the airport a got a message from Uber that I had to pay a cancellation fee for a cancellation made by their driver. I tried to call the don't answer, I sent a message they gave me a credit for another drive but, I didn't want a credit. I want my money back. I have a car I don't need Uber and now I don't even want to get service from this company never any more. The keep your money for a service that they didn't provide and that's it? I still my money back, they steal my money doesn't matter how much it is, still my money that was taken without my authorization. I still looking for it, doesn't stop here.
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ID
#1725087 Review #1725087 is a subjective opinion of poster.
Location
Fort Lauderdale, Florida
New Reviewer

Took money from my account

Uber - Took money from my account
I paid for a ride I never got to use please help me
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ID
#1725069 Review #1725069 is a subjective opinion of poster.
Reason of review
Problems with payment
Loss
$18
Preferred solution
Full refund
New Reviewer

I was charged 3 times for one trip

I had one trip this morning. But my account was charged 3 times. I would like a refund of the charges.
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ID
#1724700 Review #1724700 is a subjective opinion of poster.
Pros
  • On time

What mean tnc inspection

I am applied for Uber drive, but they're Ask me for TNC inspection what that mean
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ID
#1724576 Review #1724576 is a subjective opinion of poster.
Location
Randolph, Massachusetts
New Reviewer

Was trying to update Insurance and it won’t allow me

Having a hard time updating information and not being able to speak to a customer service person at all???
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ID
#1722869 Review #1722869 is a subjective opinion of poster.
Location
Tampa, Florida

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Report a Uber Driver

Need to report a uber driver has been insulting me and name calling and been Harassing me! And his name is Richard Greaves and works for uber! Vehicle is a red Nissan Sentra
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ID
#1722345 Review #1722345 is a subjective opinion of poster.
Service
Uber Vehicle Driver
New Reviewer

I was charged without waiting

Hi Without waiting 5$ charge pls refund my amounts thanks
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ID
#1721404 Review #1721404 is a subjective opinion of poster.
Reason of review
Problems with payment

Unauthorized charges?

I have unauthorized charges on my Uber account. How do I resolve this?
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ID
#1720902 Review #1720902 is a subjective opinion of poster.
Location
Seattle, Washington
Service
Uber Customer Care
Reason of review
Return, Exchange or Cancellation Policy
Preferred solution
Full refund
New Reviewer

I used to get the Discount on Uber rides now it gone in my account I was wonder why

To have my discount back into my Uber account
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ID
#1720587 Review #1720587 is a subjective opinion of poster.
Location
Hiram, Georgia
Reason of review
Poor customer service
Loss
$50
Preferred solution
Full refund
New Reviewer

I paid over 4 times and I still have not received my driver

I paid over 5 times for 5 different drivers and only one showed up I need to be in risen reimbursed from all the drivers except Dave
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ID
#1720136 Review #1720136 is a subjective opinion of poster.
Location
Grand Rapids, Michigan
Service
Uber Vehicle Driver

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

NEVER EVER EVER USE THIS COMPANY!!!

Update by user Nov 30, 2019

I just called all three numbers offered to resolve my issue. Customer service is the same number as the critical response line and has nobody to answer.

The number for headquarters has been disconnected.

If this doesn’t tell you something about a company, I don’t know what does! Terrible!!!

Original review posted by user Nov 30, 2019
Oct 2019 I attempted to use Uber and see I’m blocked for a charge that just appeared from Sept 23, 2018. This charge doesn’t even show up in my trips and just appeared for $42.06. Uber demands I pay this to unblock the account. However this isn’t my charge. I’ve spent 6 weeks in worthless aggravating conversations with people who don’t listen or care. This charge is in the Bay Area which i haven’t been to in a decade and on the date in question, I was in Nevada. Out of state with all my devices. I have offered proof but Uber doesn’t care. There aren’t any other users on my account. This happened once before but wasn’t an issue as the ride was taken care of and I changed my password. THIS TIME, I cannot get anyone to listen. I was told for a month this supposed charge was a ride and two weeks ago now they changed it to Uber eats. I have NEVER USED UBER EATS. All I want is my account unblocked to delete because something shady is going on here. In addition, Uber is extorting me which is a crime. Uber has been paid, PayPal is the one out the money. So Uber wants to be paid twice. That’s a crime. I’ve already drafted my complaint to the better business bureau and I will be posting all of this on as much social media as I can to destroy Uber, turn away customers until my issue is resolved. Going through the app was 6 weeks of frustrating pointless conversations until today when Uber deleted the whole conversation. Luckily I have it all saved on my phone. There’s no phone number, no number for corporate, all email complaints take you back to the pointless idiots on the app who just punch the same button over and over saying “it looks like this was your charge from sept 24, 2018 6:35pst. You’ll need to pay this to get your account going”. Wtf??? The o Lt thing i can think of is to write corporate and file with the BBB. This company had already been banned in London for shady practices, now Im going for the US. Unbelievable PS- i tried to add photos of the ridiculous conversations but they wouldn’t download...
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ID
#1719767 Review #1719767 is a subjective opinion of poster.
Product
Uber Account
Cons
  • Fraudulent charges
  • Total lack of customer servicenot user friendly
  • Money was basically kept without credit or refund
Reason of review
Poor customer service
Loss
$42
Preferred solution
Unblock my account due to a charge I can prove wasn’t mine

Because they take money five times from my account for rides I didn’t take

I need all my money back please
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ID
#1718902 Review #1718902 is a subjective opinion of poster.
Location
Brighton, Massachusetts
New Reviewer

Took money from my account and no onecame

put put my money back on my card.
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ID
#1718800 Review #1718800 is a subjective opinion of poster.
Location
Houston, Texas
Reason of review
Bad quality
Preferred solution
Full refund